Five Guys Burgers and Fries

I don’t normally review chains, but this specific experience at Cinco Hombres was amazing. The fresh burger and fries were on point despite the 30-​minute wait time. Yes, 30-​minutes, but this was due to the fact that ASU was embarrassing themselves down the street in the Cactus Bowl. This hands down is the best Five Guys in Phoenix.

First time at this Five Guys. Didn’t even know it was here, tucked in the NE corner of Baseline and 24^th St. I hadn’t been to 5 Guys in years so I was excited to see this store.
Ordered 4 burgers and 3 fries on a Sunday. The online ordering was clear, easy and fast. I arrived right on time and the burgers were ready but they said they didn’t want to fire the fries until I arrived. Maybe a pain to some but it was a good call. They stayed hot and crispy during the drive home.
The burgers were all done exactly as ordered and were as good as I’d remembered. BTW, I recommend trying the malt vinegar on your fries if you haven’t tried it. Takes it up a full notch.

Not bad. The burgers are good and the fries are decent. The cashier was fast and friendly. But many of the tables had bits of food debris on them and several of the soft drinks seemed to be out.

Awesome cheeseburgers and Cajun fries! Amazing shakes as well. Little loud atmosphere but well worth it for sure. In the heart of busy downtown. It’s always busy and the staff is super friendly and very upbeat and helpful. I would recommend ANYTHING on their menu. I love this place. Always happy and have had great food, great service and a great experience.

I like Five Guys. This location was hit or miss. I’ve had good to great service and food here… and then there was the time a line worker handled a CUSTOMER’S IPHONE with her gloved hand and then went BACK TO THE LINE and proceeded to assemble burgers without changing gloves. GRA-​oss! Git yer money back and run, which is what I did that time.
Sssooo, could go either way with this location, depending on the staff. But when the staff was on point, the burgers and fries were exceptional. Go to Delux and they’ll BURN your well-​done burger. At Five Guys, they perfectly cook a well-​done burger.
Fries were fresh cut and the store was always clean.
THIS LOCATION HAS CLOSED. No media stories or anything… there’s just a Tokyo Joe’s where Five Guys used to be, as we saw today. wtf? Anyone… anyone? I thought a rapidly-​expanding fast-​casual chain would be opening, not closing stores???

5 star burgers and five star fries. Big burgers and massive quantities of fries — and now, finally, shakes! Have not tried one yet but been thinking it’s an overdue addition to the menu.
Certainly considerably pricier than Mickey D’s but you do get a lot for your money and I do love A-​1 on a burger. Lettuce is fresh and crispy and the tomato slices are bigger and thicker and more flavorful than the typical fast food burger’s. As many others have noted the fries come by the brown paper bag full. Now considering they’re FRIES which would seem to suggest that they might have been FRIED, it shouldn’t come as too much of a surprise that if you leave them in unwaxed brown paper for any amount of time it will soon be covered in oil spots, but besides that you need to eat them fast for flavor. Fries don’t travel well but regardless, I think these have the most genuine potato-​ey flavor of any of the faster food chains. Compliments on consistently friendly courteous staff, clean well-​stocked men’s room on the one occasion I used it.
Five star burgers, five star fries, five star courtesy. Minus 1 star only due to the volume of the music (though that might be part of a strategy to not have customers linger too long), for taking a bit longer than I’m accustomed to for fast food, and for being just a bit pricey for burgers and fries in a fast-​food setting, even very good burgers and fries.

I was one of those jerks who was on my phone while they were politely trying to take my order so I didn’t realize when the cashier accidentally charged me for a LARGE fry rather than a LITTLE fry. Completely my fault cause I didn’t even look up from my phone for a second when he was placing my order. When I got my fries I realized they had given me and charged me a large, I love five guys but definitely didn’t need a large order of fries. They had a manger come back and refund me my money. Great customer service, from the moment I walked in I was greeted by everyone who was in the front of the house! Like I said, the mistake was my fault & they were still so great about it!!! Thanks guys

2 bacon burgers, 1 regular fry, 1 regular drink one water; $ 24.00. It’s not a good burger, very dry and tasteless. Average buns. Takes a long time to get your food. The bacon was overlooked no taste and broke into crumbs. Very disappointed. Also very surprised how many people gave it 4 and 5 stars.

Stopped in just to split an order of fries. This was the dirtiest Five Guys I’ve ever been to. I’m hoping they just had a big rush before we got there and hadn’t had a chance to clean up yet. There was trash all over the floor, tables dirty and in disarray… the fries were good, as expected, although they didn’t dump that many extra into the bag like the other Five Guys establishments I’m used to. And to be consistent with my general complaint about Five Guys, the music was too loud. They are capable of better.

FIVE STARS for FIVE GUYS!!!
Awesome customer service, they’ll make your burger however you want it, although burger only well done, you can choose ANY TOPPING FOR FREEEEE :3
Best part is the selection of burgers, hot dogs, and BTW free all you can eat peanuts! Specially if your on a budget, five guys is dedicatedly affordable and under priced for the quality of service and good they gave to us:)

WORST BURGER EVER!!!
I’d rather have a .99 burger from McDonalds.
For $ 10ish I ordered a burger and little fries, no soft drink.
Blech. No flavor what-​so-​ever even though it was loaded with all sorts of stuff.
The bottom bun was soggy and turned to mush so it was impossible to pick it up and eat. I had to use a spoon. The beef was not seasoned at all and had ZERO flavor. The fries were fine.
No… These guys don’t know how to make a burger not to mention a pricy one.
No…no… no… never ever again. I was robbed!

I’m a vegetarian so I don’t come here often but when I do I always order either a grilled cheese sandwich with tomatoes and fresh jalapeños, and it is always good… the cashiers are always friendly, and the wait is usually minimal… everything is pretty organized. Occasionally I will get fries but they are very filling and too greasy for frequent consumption. My only complaint is really the size of the grilled cheese sandwich. It’s very small compared to the size of a veggie sandwich (with more veggies, roughly the same price) at Jimmy Johns next door

I hate to write this review but I must. I went here on my lunch break and was prepared to eat an amazing burger… but what I got was unfortunately the WORST burger I have ever had :-(
I ordered the cheese burger with grilled onion, mushroom, jalapeño and mustard, and you’d think with all of those flavorful veggies the burger would have some flavor. .sadly it was just as bland and soggy as the Cajun fries.
The best thing about this 5 Guys was the customer service… it would be a 5 if I were rating it. I’m pretty sure I won’t be back here, although I’ll be reminiscent of it since that grease smell is on my clothes. I’m coming back home Smashburger :-)

The cashier was really nice and had a competition on who had the worst morning — I won. LOL Later she walked around wiping tables and asking everyone if they needed anything else that she can run and grab.
Get the small burger and fries, because its not small at all. I got the works, at first I thought it would be overwhelming, but it was good! The fries were okay.
My coworker got the grilled cheese… I could’ve made that at home.
The fountain drink station was cool. Except all Coke products were out.

Overly hyped. Not really that good, but not too bad either. Very very long wait at lunch 40 minutes!
Pricing isn’t bad and munching on peanuts while waiting really helped. The burger was definitely fresh and the ton of fries I got makes this place a solid lunch option.

I was in the area this morning and couldn’t think of anywhere to eat
It was 10:58am and I was craving something that would fill me
I almost went across to Chipotle but a huge burrito in the morning?
There was a couple of other people waiting to have lunch at 5guys when I was there and we were let in right at 11:00am
The cashier was nice and friendly
She made sure that my order was correct and was very friendly
I got a cheeseburger with everything, minus the mushrooms
I also got a little cup of fries
and a soda
I love that the Coke Freestyle machines are popping up all over
I was happy to have Cherry Coke
Mind you, this was all at 11:00am, don’t judge me
The burger was really good, and so were the fries
I sat near the window and I was amused by watching the Jimmy John bikers make deliveries
I never knew they had so many people on bikes for deliveries
Nevertheless I was entertained

How can you not like Five Guys. Great hamburgers. Great fries. Grilled hot dogs. The new Coke machines that allow you to mix your Cokes how you want them. Oh, and you can’t forget the free peanuts. Every Five Guys I have eaten at is the same… great.

I have One Word for Five Guys: overrated. This place is way to pricey for food that is honestly no better tasting than In N Out.
I’ve been here about 4 or 5 times, as I usually come after work around 7 p.m. I order something for me and something for my friend. Every time I’ve been here it hasn’t been busy or crowded, but for some reason my food (2 cheeseburgers and an order of fries) sometimes takes 15 or even 20 minutes to prepare. I mean I appreciate the freshness of the food, but it’s a little ridiculous that when there are literally NO other orders my food still takes that long.
The fries are probably the best thing about Five Guys. A small order of fries will be enough for 2 people, and they’re good fries. Their burgers are really nothing spectacular. Like I said, you can get the same quality burger at In N Out for more than half the cost.
+1 star for the staff. They seem like friendly people and are always apologetic when my order takes long or if they mess it up. Unfortunately, they seem to be apologizing to me for that quite often.
If you find yourself in City Scape, I would recommend going to Jimmy Johns or Chipotle instead of Five Guys. Five Guys, in my opinion, is a waste of money.

I am not the biggest fan of fast food ever. But I really like Five Guys and this location is superb!
They have really yummy fries and they give you so many! Like your bag overflows with the greasy buggers. Say what? Yeah they are really greasy. But good!
The burgers are really quite the bang for your buck too! Not the best burgers in the world but it is fast food not gourmet burgers. Be considerate for what you are eating and enjoy it for what it is.
The pop machines are radical. You can pretty much have flavoured any beverage you like.
The staff here is really friendly and that is a plus anywhere you go!

I just don’t get the fascination with this place. They don’t do a bad burger but they also don’t do anything special either and still charge too much for it. I don’t think their quality is that much higher over say jack in the Box or In N Out yet it’s $ 10+ for a basic burger and some fries.
Sorry but if you are going to charge premium prices don’t make a sub-​par burger, if I am paying $ 7 for a basic cheeseburger don’t tell me the only way you will make it is well done.
The fires are good but they aren’t anything to write home about either, I do suggest them with the cajun seasoning though as it does add a little something.
The one plus they have going is free peanuts in the shell, not exactly sure how that ties into a burger joint but I still like them.