First Bank

This bank is fantastic! In a world where all banks are concerned with profit over customers, it is always amazing to see a bank who clearly cares about those who bank with them. Being in between jobs until recently, I overdrafted my accounts by a significant amount (my fault not theirs, so i’m not blaming them), and the customer service people have been beyond willing to give me a little extra time to bring my accounts to a positive balance, especially when I notified them that my paycheck would be coming through a week later than expected. Overall, I would definitely recommend banking here! Absolutely love this bank (how it is possible to love a bank, I honestly don’t know). A little advice to those trying to locate this particular branch– it has relocated 4 blocks east to the Town and Country shopping center near 20^th St and Camelback. The address given on the website is 4925 N. 20^th St, Phoenix, AZ, 85 016. Happy Banking :)

I have been a member of 1^st Bank since last November. I have to say that Lindsay that opened my account had and still has the best customer service I’ve had with any banking experience. I hardly go into the bank since I have direct deposit but she remembers my name and always goes out of her way to say hello even if she is busy. Since the ATM and location is not easily accessible they offer refunds for transactions at non 1^st Bank ATM’s and they don’t charge a fee either. This is what tops it all, I got a FREE Amazon Kindle Fire HD for opening a checking and having direct deposit of more than $ 300 within the first 60 days of the account being open. Absolutely recommend banking at 1^st Bank!