FedEx Office Print & Ship Center

I’ve come into this place several times and received exceptional service, which is why this review saddens me… today’s customer service was brought to me by a beyond condescending customer service rep, that apparently has been employed here since 1999. All, I wanted to do was printout my business cards for a gig I have tonight – instead, I was greeted with combativeness, an extremely condescending tone, snarky responses and told that he was notable to deliver me the solid customer servie

Writing this review because the service was quite possibly the friendliest and most helpful I’ve ever had. I was doing fairly basic things but the staff was just fantastic.
It sucks that faxing is more than a dollar a sheet though… but 5 stars for the employees.

Photo poster print and very helpful and nice service!

The guy who assisted me was incredibly friendly and very helpful in printing and binding my paper. I would definitely go again!

OK, so up front I’ll say that this review is based on me needing a passport snap in a huge hurry… My passport expired a few months ago and I hadn’t gotten around to taking care of renewing it. I just found out I’ll have to go out of the country twice on business in January, and trying to get a passport picture on short notice in this town appears to be next to impossible. Yesterday I went to three places — one didn’t do photos and sent me to another place; when I got there, they took the picture only to find out the camera battery was too weak to print the picture; and the last place took the picture but had a freakin’ greeting card order already running that they couldn’t pause to print my picture.
So today — I call this FedEx location to confirm that their Unilocal page is correct in that they do, in fact, take passport pictures. Yes! I walk in, they take the picture, it prints in about three minutes, I pay for it, I leave. In ‘n’ out in about ten minutes. The employees were very helpful with my request, even when they were quite busy with other customers and their holiday shipping, copying, etc.
So yeah — I’ll come back here for more «FedEx”-type requests just because they did so well on this request! Yesterday was insane, and today they made it easy!

I’ve been here twice and both times I’ve have found the staff to be «less than helpful» …

Do not come here! I came in to get things printed about 6 p. m… I only wanted 30 copies and the guy said he couldn’t do them right now because he was busy but he’d have them done by the end of the night for me to pick up. They close at 9 p.m. and the guy calls me at 8:50 to go pick them up – obviously I wasn’t going to be able to make it in time. I worried about leaving my USB drive there overnight but figured, hey, these are professionals, they’ll keep it safe. I come in the next day in the afternoon only to find out they LOST my USB drive and had no explanation as to how it went missing. They said «is this your contact information? We’ll give you a call if it shows up.» WHAT?! no… my USB drive had my thesis and all my school work on it and yes, it’s my fault for not backing up my files, but at the same time, you think you can trust a company like fedex kinko’s. The worst part is the guy’s attitude about the whole situation. He was so nonchalant about it. In fact, I never once got a simple «I’m really sorry we lost your USB drive.» I’ve worked in customer service before and the first thing you do when you mess up is acknowledge your mistake and APOLOGIZE! I got my printing for free ($ 66 worth) which was nice, but the value of the files on my USB drive is incomparable to a meager $ 66. I will never go back to this store again.

James was extremely helpful in turning what could have been a disastrous problem into a workable solution. He is my hero for today! Thanks James!

Many a long high school night were spent here. Copying presentations, gluing things onto inappropriately large pieces of posterboard, those were the days!
Not really. But Kinko’s really was always the most helpful and easiest place to take on projects like those. Staff could always decipher the copy machines, which have since become the bain of the existence of every nine to fiver I know.
Copies are cheap, and the service the staff provides is damn near invaluable. If it weren’t for them, those miserable projects (does anyone remember diaramas?) would have been even worse.