Extra Space Storage

I want to give some positive feedback about this specific Extra Space Storage at 27^th and Greenway. When you look around this zip code for alternative storage spaces, this place looks the cleanest and tightest from the outside. For my short term rental, this place was perfect as I rented four different storage rooms for a month to bridge between houses. I rented 10×10 and 10×15 spaces and fit my entire 1800sq foot house in a little over 3 of them. They offer a variety of room sizes so you do not waste your money. The storage rooms are solid: clean and no smell whatsoever. The staff has a lot to do with keeping this place at a very high quality level … highly recommended.

Beware. Beware. Beware.
1) They have poor humidity control over their building. I had thousands of dollars of books damaged because they let the air in the units get so humid for so long that 2 months after the storm that they blame for the issue, I still have boxes of books that when you open them up you can FEEL the water evaporating and watch the pages curl up.
2) Even though they knew about the storms and higher humidity, they didn’t do anything to remediate the issue until after I started screaming about the mold growing on the furniture, which was weeks later. Their solution was to run a dehumidifier for a few days in the hall way…
3) The insurance they sell is almost worthless. There are so many exclusions that they are on the hook for nothing and even if they are liable, the limit is just $ 2k.
4) Onsite management is powerless and any level of management above them is unavailable. I have 4 requests in to speak to someone above the the local site staff about these and other issues and not one returned call.
5) They edit or delete reviews that they post on their website so they look like a white glove /​fort knox service. This is an outright lie. In order to post a review on their website you have to sign away all rights to the review and grant them permission to edit, modify, paraphrase or delete your review as they see fit. They fail to disclose this fact when you READ the reviews.
6) Rate creep. The rates go up and up and up while the service remains the same. My rental rate creeped up to $ 130 for a 10×10 air cooled unit. The web rate for the same unit was $ 82 a month.
7) The onsite staff has the capacity to say the stupidest things. Example: When I complained about their poor stewardship of the building, the agent said that «Well how am I supposed to know what the humidity level is like in your unit?» My response «Because my unit (Like all the others on that hallway and most of them in the building that I’ve seen) are open on the top of the unit to the hallway.» She claimed to be unaware of this due to her height. Bear in mind that there is a 8 inch gap between the top of the wall to the unit and the roof. You can see the light coming in…
8) The security on the units without a roll up door is abysmal. I could go up the block to Harbor Freight tools and buy a pair of $ 7.00 tin snips and pop open any of the swing door units in about 30 seconds. The frames are thin gauge sheet metal with no reinforcements. As noted above, the tops of the units are open. So I can stand in the hallway and throw stuff into a neighbors unit. My kid could probably climb into a unit on the top floor.
In summation, go somewhere else. Or just light your stuff on fire and watch it burn. I’ve spent thousands of dollars to store stuff in their care and had them ruin a big chunk of it. I’m in the process of emptying the unit as we speak and will never do business with them again.

I would suggest you only use this place for max 6 – 7 months. Its nice to have air-​conditioned units, but they raise their prices too often and it doesn’t matter if you stay for a longer time. I am going to have to find a new place as this place is getting more expensive. Im curious at what point enough is enough?

This place and space is well organized, clean and safe. I been using this storage center for years. No complaints…

A friend rented this storage unit for me initially as I was leaving the state. When it came time to switch the unit into my name, it was quite the odyssey or comedy of errors. After several calls to management, a trip to the facility by my friend to switch the unit over, followed up by a written agreement that management supplied for us both to sign, noting the change, my friend still kept getting calls and emails about payment for the unit. It took several months to get this straightened out. Communication between whoever was answering the phone and manning the desk (over a year ago) and actual input into the computer to note the change, was inaccurate and caused a lot of grief.
However, it did finally get straightened out and for the past several months, it has been smooth sailing. I find the people that I am dealing with now very professional and friendly and willing to work with me.
So, for current experience, I believe this is a good place to store your belongings.