Enterprise Rent-A-Car

Put in a reservation for a car, Called to be picked up in the AM and was told that there was no staff available to pick me up for 4 hours. I told them i would walk there then to get the car. When i arrived, i was asked the usual like where i was going, told them the next state over. OK. Then after i gave them my debit card for payment, i was told that i would need to bring in my electric bill and cell phone bill to take it. Now, I have been renting from them for years and have never been asked for a cell phone or electric bill. I have always paid with a debit card, I do not have any credit cards. Have always paid with debits cards. The gentleman told me that the policy has always been that way. Not true. Never had a credit card, never will. He asked if i could get my bills and bring them back in. I told him that i walked here and did not carry any bills with me. he asked if i could go home and bring them back. NO, i won’t. I just walked 8 blocks. cancel the reservation. this has never been the case before, EVER! You just lost a customer and ruined my trip, thanks so much.

I had a great car rental experience at this Enterprise location. The staff were all friendly and knowledgable. Better yet, they remembered that I had rented the car to drive to my brother’s wedding in California and asked about how the wedding was when I returned the car. That does a lot to make you feel like a valued customer.

This company is the best rental agency out there, hands down. They really care about the customer and their experience. Spouses are free so they don’t charge extra for them to drive. This alone is a big value in itself but there are so many other reasons. The people are great, always so nice, knowledgeable and prompt. If you need to be picked up or dropped off they are more than happy to help. The cars are always new and top quality. Their rates are very competitive and if you reserve a car they will have one for you! We’ve rented with other companies that overbooked and left us without a car. That is how we found Enterprise and we are forever loyal to them. They saved the day and went the extra mile to get us a car. They have a loyalty program where you can earn points toward free rentals. We love this! They have specials throughout the year which keep us coming back for weekend fun rentals. I could go on and on and on… BEST CAR RENTAL COMPANY OUT THERE! THIS LOCATION IS TOP NOTCH!

Great rates. Fast and friendly service. Decent clean car. When my family visits they always go to this particular location because how well they have been treated. Very pleased with this location

This place is great! Like renting from here, but have one complaint. Why are the cars always dirty? I Rent a few times a year for trips and every single time i get a car it is so dirty that i have to take it to get detailed at a car wash before i can drive it. They have given me free upgrades when i told them this but it always happens, get there, filthy car, again… Just please clean the cars, nobody likes a dirty car.

Renting a car can sometimes be expensive at Sky Harbor airport. The cars are also offsite so you have to take a shuttle to your assigned vendor. I’ve gotten used to the routine but after we started comparing prices we’ve opted to rent a car offsite. We choose another Enterprise location that was between where we were staying and the airport. That’s how we decided on this location.
On a recent trip we looked at rates at the airport ($ 1100) and offsite at this location ($ 550). Both for a standard car. With the savings it was an easy decision to decide to rent at this spot. The staff here greeted us with a smile and were more than accommodating. They offered us a free upgrade from our standard size vehicle to a small SUV! When you return the vehicle you can either bring it back to the same location (no charge) or drop it off at the airport for an additional fee ($ 50).
Moral of the story: Compare rates first and if you find that you will be saving a lot consider renting a car offsite. It truly is worth it!

Excellent experience– excellent rates– excellent service! Very friendly and engaging staff. Will call upon again and again.

I had a reservation in which my insurance company was paying for. I talked to «John» on the phone and had everything set up and asked ahead of time if I could pay cash and I was told it was not a problem. I take a Taxi to their location (was in an accident) and «John» was the one I talked to and became the most difficult person to deal with that I’ve ever talked to. Wouldn’t take cash and wouldn’t allow me to use a card that was in someone else’s name. They also wouldn’t pick us up from 2 miles away because they were apparently too busy. but when we got there they were anything but busy. I understand companies have policies but give me a break! He literally lied to our face and was a complete dick doing so.

had a wonderful experience with this location. highly recommend

Very friendly and excellent customer service! A rental place down the street that rhymes with Davis totally burned me by not listening to my carefully explained situation and backing out on my rental at the last minute. Enterprise saved me by renting me the same car at the last minute! I had several hundred dollars invested in a vacation and the other company refused to work with me and didn’t care even though the mistake was a result of their negligence. Enterprise totally understood and made it right.

I would like to warn before anyone renting vehicle from this place. I took a car which had front bumper damage. When I touched them I realized that it was just mud with water giving an impression of scratches. But when I returned the car, I realized that few of the car scratches were indeed scratches and I was forced to shell out $ 298 at the time of return apart from renting charges. On top of that I was sent another bill of $ 236, which included 75 as remainder payment, $ 50 as Administrative fees and $ 110 for Loss of use fees. So in a nutshell $ 534 for a minor scratche. I feel duped and won’t rent car ever from Enterprise. Be careful of all minor and major scratches, whenever you rent a vehicle from this particualr unit. Worst thing is that I didn’t agree to the claim report. One of the «so called damage» really looked 2 – 3 months old as that dent had rusted. One top of that I was forced to accept the report created by the Unit manager, which I refused. This was my 8^th rental of Enterprise and I found it fishy that the Sales Rep didn’t try to sell me into insurance. I should have had guessed something a miss. Be careful when you rent from this unit of enterprise.
When I returned the car, I rented another car, and they were out of car once again.

They were out of cars again. I tried picking my car up on a Friday and they were sold out. My reservation was somehow «cancelled» and the rate that I was quoted doubled in price, which I was mad about but it didn’t matter anyways because I was like 25^th on a waiting list. I come here all of the damn time and I was pretty upset that nobody even seemed to care that my reservation ended up «missing». I wonder how many unsuspecting people get told that when they don’t have enough cars.
So I went to another Enterprise down the road on Bell and like 5^th ave. I booked online again and was told that they were out of cars on Friday. I was assured that Saturday morning at 10am, I would have a car. So I call at 9am, they still have no cars and I am 11^th on a waiting list. I asked her if she thought that I should just forget renting a car at the point and she said,” technically, we aren’t even honoring your reservation”
So, even if you are a long time customer, it doesn’t matter. Both places had workers that were stressed out and nobody even apologized. They both acted like I was a bother to them, and I was very polite even though I was pissed off.
So after 3 years of being a faithful customer, I am moving to a different company!!!

I reserved a car for Monday, February 18, from the Enterprise Rent-​a-​Car at 2810 E BELL RD in PHOENIX, AZ. I was supposed to be picked up at 9:30 a.m., but despite my phoning the office several times, no one ever came to pick me up. I canceled my request after waiting for 2 hours.
Although Enerprise advertisements say that you pick people up, my experiences demonstrate that you do not. I’m very disappointed with my treatment by Enterprise. I have talked to other people who waited four hours to get picked up. This is not professional treatment of customers.

The agents are rude, and do not disclose all fees up front. They charged my credit card even after I was told they wouldn’t until the dispute was settled. They wouldn’t admit to their error, and then said they could charge the card but not refund it.
All in all, they were unclear, not at all helpful, and deceiptful.

This Enterprise location has been awesome! We’ve used them several times. Both for short-​term and long-​term rentals when our car has been in the repair shop. They always have a car available, never hassle you, and are very good with last minute extensions or changes in time renting. We will continue to use them even though they are not in our area since we moved anymore (we attempted to use a couple of other Enterprises and they were horrible!)