Einstein Bros Bagels

I don’t look for much when getting a bagel but the staff was *constantly* shouting out things and bursting into loud songs, interrupting any conversation I was trying to have with my father. Any other Einstein’s is better than this one. As employees you’re there to serve the customers not make it impossible to hold a conversation and entertain the other staff. Very unprofessional.

John, the district manager contacted me in response to the poor display of professionalism and general lack of humanity I witnessed as a described in my last review.
He asked me to brief him on what had happened on Sunday and I explained how is stand-​in manager was acting like a two year old and creating a hostile work environment for other employees, and an overall tense and awkward atmosphere for customers. He took my concern seriously and seemed genuinely empathetic. He stated that Einstein’s does not tolerate this type of behavior and he’s very saddened and disappointed that Cody behaved this way, especially in front of customers. John assured me that he and the general manager would address the issue and also go over possible training flaws to prevent this in the future.
Overall, I’m glad that someone in management is now aware. Hopefully the service, atmosphere, and Cody’s ethics will improve and he can learn and grow from this experience instead of regress.

Boy for a Saturday they sure are slow! 13 people in line and the guy taking the order got the name wrong. .weirdest spelling of Lena I’ve ever seen. The 43^rd and bell location doesn’t seem to have the same problem. Two employees didn’t wear hats or hair nets what’s with that what about health code?

Food delicious and service is usually pretty good. The quality of my food depends on who makes it. I don’t like when they put my toasted bagels together because the shmear stays somewhat cold and doesn’t get as soft.

Oh man! I love this place! Everything they have is great their coffee is amazing and the service is great too! My favorite is the breakfast sandwiches but they also have great salads and I love their orange juice!

Yummy! Loved the bagel with lox! Wish it came with a slice of lemon :) Staff with helpful. I am trying to eat lighter so I needed suggestions and they delivered! Reduced fat cream cheese w/​a whole wheat bagel!

I rarely give bad reviews however this place needs help. It’s not that the food is bad, it’s the service and time waiting. The food IS good, once you get it, but it takes FOREVER! I waited 17 minutes for 2 toasted buttered bagels. I wasn’t the only one. The problem here seems to be organization and timing. Perhaps they need more toasters or people, I don’t know. But I can say that I wasn’t the only one waiting, I personally witnessed 2 other customers that were unhappily waiting for the orders placed for 10+ minutes. That was within the crowd of 10+ people that were also waiting. C’mon EB. Step your game up! You have a good product… Do something about customer service. You need to be quicker with a product that everyone wants.

Great food, not so great barista knowledge. I’ve given a few «lessons» in Americano drink building here. Not sure if employees were new, but higher expectations from a place with an expensive espresso machine.
I take my coffee cravings two miles down the street to DD now.

Hubby ran in for what was supposed to be a quick trip for bagels to go. While I sat in the parking lot I didn’t note how long I waited, but it was longer then usual and hubby confirmed the long wait inside.
The pumpkin bagels didn’t seem fresh, and had waaaay too much cream cheese to the point where globs and globs were dropping out of them onto our shirts.
Don’t think I will go back as there are too many options out there and a bagel is easy enough to make perfect.

Love coming here in the morning, the morning staff is great! I wish service would go faster in the morning though.

Love the bagels. But. .. Need to have the boxes ready for grab and go. Never seem to have them ready when I get here, thus waiting in line contrary to the program. Bummer.

Short Version: Always loved their bagels and their egg sandwiches. Always hated the long wait.
Long Version: I usually weight my ratings more heavily on food, but in this case, the wait and whole inefficient process of ordering just makes this such a terrible experience. What is the purpose of one person taking orders but not taking payment? How about just taking orders and payment and using the extra person to prepare the food so that we can get through the line faster?
As for the bagels, the Everything Bagel is my favorite with salmon schmear on one side and light plain schmear on the other side. My office order Einstein bagels for us every Friday so I usually need to get to the kitchen early otherwise the Everything Bagel has been claimed.
On the weekends, when the line is even worse, I like to order an Egg, Turkey and Cheddar sandwich on an Everything Bagel, but instead of the Turkey Sausage that is on the menu, I ask for Breakfast Turkey, which is just regular Turkey Lunchmeat. However, if you ask for Turkey Lunchmeat, they charge you an extra $ 1.50, but if you ask for Breakfast Turkey, it’s free of charge. It must be a difference in portions. I also add plain schmear to one side, which is important because if it’s added to both sides, your fillings will just slide out and your sandwich gets messy as funk.
Anyways, I was there this weekend and it took me, no exaggeration, 40 minutes from the time I ordered to when my name was called. Booooo!
Let’s channel Einstein a bit more and get smarter with the ordering and preparing of food process!

About what one would expect from a conglomerate fast food chain as far as the food quality goes, but what was especially remarkable today was the very poor customer service. I sat outside, and when the employee brought my lunch out and did not bring a fork, she acted almost joyous that she got to tell me that I have to go inside to get my own fork. She will have no future in customer service I’m sure of that.
This was at 2:30 on 11÷2÷13.

Love Einstein bagels. This is local to our house and I frequent 3 – 4 timers per month. Place is always clean and service is usually fast.

I found this location on Unilocal when looking for breakfast around 8am. The employees were prompt and very polite. I ordered the turkey sausage, egg and cheese on an everything bagel. It was easily one of the best I’ve had at an Einstein’s!
The coffee was also great, though I poured the last cup of their neighborhood blend. I let them know and by the time I was walking out, they had refilled all of coffee options. Glad to see attentive service like that.

Consistently comes to my rescue when I need a place to chill. I wish they were open for dinner. Today is what made me write the review. Went to one place, line was out the door. Went to another– same deal. Went to Einsteins and they were busy but not crazy busy. More like steady. Next time I’ll go there first. Love the cranberry tasty turkey on a cranberry bagel. Love their seasonal food too!

Normaly I would give this a better review, not this time though. Ok, rant time! Jalepeno shmear, put some on the damn bagel… oh and when I see you dont, I decided to order an extra side and considering it is very freaking small you charge $ 1.64. Pfffffft! NY Bagels on Deer Valley WAY BETTER!

Very friendly and helpful service in comparison to other locations i’ve been to.
I have always loved their bagels. :-)

I love Einstein. Fresh bagels are the bomb! This Einstein is consistent with the others. I think the layout is odd the way you have to enter and cross the store to start your order. It’s also a little cramped. Most Einsteins are layed out better than this one. Great location facing Papa John’s across the street.

Frequent visitor of this location. Usually a little bit of a line but manageable. They have a pretty good selection, not that I stray that much.
Their coffee is pretty good, I like that I can refill it at my leisure. Like all Einsteins they put A LOT of cream cheese on the bagels, but its easy to spread off to your liking.