Einstein Bros Bagels

This store needs to get to it together. I will never come back to this location, ever. I waited 45 minutes for my first order the first time I came and they ran out of what I wanted so I didn’t leave happy the first time… and this 2^nd trip was the cherry topping– I called in my order to avoid having to wait. and make sure they would have wanted. 2 Asiago bagles with butter. Nothing complicated. They said ok and I got there… paid…and they made my order… waited another 30 minutes for the guy to call me over and say «Hey we don’t have any Asaigo bagels»…my jaw hit the floor. Then why why did why did I why did I pay for that? And I wait 30 minutes to find this out? His response was the worst part…“I had 3 people call out today”. That sounds like a personal problem & flaw in your business operation. I ended up grabbing the bag of plain bagels that I sufficed with and left the location telling the manager to their face I will never be back. Really disappointed Einsteins. No effort to recorrect my order.

First off I love Einsteins bagels. Been to many locations. This one is by my new job and already been 10 times in a month. I could eat a bagel daily. Too bad this place has worst service! Literally yesterday I walked in. There was one other customer just waiting for her order. The 2 employees behind the counter were too busy making fun of her to complete her order or take mine. It’s like how dare I come in while they are busy talking. Every time no smile, thank you, even nod.

I would be amazed if my order was EVER right. Ordered a thin bagel toasted. Received a regular bagel not toasted. Asked for potato salad for my side, received fruit. Literally some of the most incompetent people working here. Also their restrooms are disgusting. Hope their corporate pays more attention soon.

Too bad their bagels are yummy– just the staff is unpleasant! Went to get a bagel, they did not call out my name for pick up. The bagel was sitting on their workbench for 10 min– then someone asked if I was waiting for something & I said, «Yes, my order.» The guy working asked my name then went hunting & found the bagel. He handed it to me, then I said the bagel is cold because they had set it aside after toasting it & was hard. I just wanted a bagel :(I shouldn’t have to feel bad for paying for a product & service that I had no part in making.

Been here 6+ times (as its closest to home) and it’s always the same.
The service is TERRIBLE. Never a greeting, let alone a friendly one. There is NO customer service here. None.
Today I watched one of the employees (female, dark hair) interact with about 8 customers without smiling once. Not once.
They need some serious staff training, this place isn’t worth it. Find bagels elsewhere.

Normally this is a great place to come, but I gotta say I was really let down today. I’d like to think an order of 8 bagels isn’t the end of the world. Busy or not.
Not happy that ⁶⁄₈ bagels were made incorrectly in some capacity or another. I think I will keep future orders to one bagel at a time, they seem to be able to handle that most days.

Horrible service

Einstein, what is it you make? bagels right? Is it reasonable to expect there might be bagels to purchase say as a sandwich at 1:00 on Saturday? I stopped in for a sandwich on Saturday and you had about 5 bagels to choose from, yah two of those ickey asaigo cheese things, two pumpernickel and a challah bun. That was all. I asked when I might be able to get say sesame or everything or plain and was told it would be about twenty minutes. Really 20 minutes? It only takes about 12 minutes to bake a bagel so in other words you don’t plan to make any more. wtf Einstein’s I didn’t go there to buy cream cheese. I won’t bother to stop again. smucks.

Hiw this place is still in business is beyond me. I have yet to have them get an order correct. And these aren’t hard orders — bagel, toasted, cream cheese.
It’s kind of fun. Go in, order your food and see what comes out.
The bagels and coffee are good though.

Dear Einstein,
I like your bagels! Your locations are very convenient. However, when I pay $ 7 for a bagel and lox — I expect there to be more than two fish scales. In the future, please inform your employees to not make excuses based on the weight of the bagel for less lox. Then an offer for an additional $ 5 for two more measly pieces that were expected in the first place. Einstein, you may be a theoretical bagel-​living genius, but you really dropped the ball this time! In the words of Arnold, I’ll be back.
Thanks for the pickle,
David

Its always great. (In the mornings) my asparagus egg mushroom bagel didn’t have the sause it usually does and my chicken noodle soup was just not good. Next time Ill just come earlier.

i come here sometimes. their bagels are a little too greasy for me but they taste good so i come when i want a cheat day breakfast. the bagels are warmed to a perfect crisp minus the grease in the bag. i was served my bagel at a reasonable time considering a breakfast crowd. i like that they have a few chairs to sit outside if your heart desires. its a nice little quick place for food if you are in the mood.

Have been coming to this location since it opened many years ago. Service and quality of food have always great. BUT, things have recently gone downhill. On the past 6 or 7 visits nearly every order has had errors, either duplicate items added to the order or incorrect items delivered. Twice, we’ve ended up with a duplicate sandwich. Neither time did either the order taker or cashier mention that we had two of the same sandwiches. And the multiple sandwiches with incorrect items are simply a sign of the «whatever» philosophy this Einsteins has seemingly recently adopted. This used to be the primo Einsteins in the Valley. So good, in fact it was the one many new managers were trained at. WHAT HAPPENED???

I love the bagels here. They are tasty and always taste fresh. I would eat here for breakfast every weekend if I could!
However, some locations are better than others– they are not always consistent.

Einsteins is Einsteins. This is Einsteins beats the one on 44^th street but could be more accommodating. My wife asked if they could toss a couple sesame seeds on her pumpernickel bagel and was told no abruptly after they told us last time we were here that it was no problem. The other location at least tried and the sesame seeds taste great on the pumpernickel. In this Einsteins favor however– they know how to use a toaster. :)

Dear Einsteins Bagels,
Go jump off a cliff! Please sell your recipes & coffee to Brueggers or some other company that will manage their stores better than you.
Every time I go into Einsteins something is broken or they are out of ½ their bagel selection — so sad because I love their bagels & coffee.

I don’t have bagels very often but decided to meet my brother today for coffee and a nosh.
We arrived at 11:30, both of us were starved. He ordered a toasted plain with a schmear. (He’s a food purist!) I grabbed a lox on pumpernickel with capers and an onion schmear, along with their house coffee.
Our meal was delicious. Einstein’s is good for a quickly prepared snack. It’s not fancy but is well located and there are lots of great selections. I like their coffee a lot more than many other retailers as well, so try to have some whenever I go. I just wish they carried more sugar-​free syrups.
I have had their bagel dogs in the past and enjoyed them. And, of course, the fall season brings pumpkin bagels and the transcendental pumpkin cream cheese. I try to have at least one or two of those during that time!
I recommend Einstein’s for it’s service and variety!

Einstein’s is an okay chain. It’s not my favorite but in a pinch, it can hit the spot. This location, however, leaves a lot to be desired. I’ve stopped in multiple times due to the convenient location but I always leave disappointed.
The food here is the standard Einstein’s fare. I’m not a real bagel fan but I have sampled a few of the breakfast sandwiches. They were okay, nothing memorable. I usually stop in for a coffee or a latte.
This last visit really made me mad. I ordered a hot chai latte and ended up leaving with something else (never figured out what the drink was). Unfortunately, I was a good ways down the road before the drink had cooled enough for me to take a sip. Aaargh!
What really annoys me about this location is the lack of customer service. I’ve found that the folks working behind the counter are rather gruff and unfriendly. On this last visit, the young lady didn’t greet me and refused to look me in the eye. It’s been a similar story with my previous visits. The store seems to stay fairly busy in the morning hours. I don’t know if this contributes to the service problem or not. Either way, I’ve made my final visit. I can get a hot drink elsewhere.

For long story short, skip to the bottom–
I love Einstein’s. The variety of bagels and shmear are great. The customer service is always fast and they have you moving along. At this location, all the employees are friendly and are prompt to get things done for you except when you ask for coffee to be brewed.
I ordered a bagel and coffee to go around 8:05 am and got through the line and checked out at 8:08 am. Fast, right? There was no autumn brewed coffee out so I asked when it would be ready and they said shortly. So I decide to eat my bagel there and check back in around 8:20 and ask of they’re even going to make any and he said he would go in the back and check. He didn’t give me an update so… I wait. I finished the other half of my bagel and check back in around 8:30 and they said in a couple minutes. I know I shouldn’t have wasted my time, but I was curious to if they actually meant a few minutes so, I waited. I did not see anything out by 8:40 so I said «fuck it», sucked it up and got Vanilla Hazelnut coffee and walked out.
Long story short, their Autumn brewed coffee is my favorite (you have no idea) and after asking 3 times for it and waiting 40 minutes and it still was not ready, it would be faster for you to buy the damn coffee grounds and brew it yourself at home or at the office. I know, it’s just coffee, but lets be real. It’s disappointing to specifically go in for your favorite coffee and not even get it.

Love Einstein’s! Great selection of bagels and also a great selection of cream cheese shmears. You can come in and experiment with all the combinations; different bagels, cream cheeses, get it toasted, not toasted, plain or all spiced up. Folks behind the counter are friendly. Get my order right .yep. every. single. time. Want to save money on your coffee while enjoying yummy bagel? Just bring your travel mug for discount price. Not an Einstein’s mug? No problem! Heck, you could even bring in your Starbucks mug (from nextdoor) and refill it here for cheap. Deal! Great sitting area outside. Want to walk, jog, or bring the dog here on Saturday? Perfect spot for it. Sitting inside and forgot your newspaper? Everyone shares the ‘community’ paper around here. I have to give it 5 stars :-) Yup. Every time I venture to a new bagel spot I always come back to Einstein’s.