Earnhardt Kia

I had a really good experience with Earnhardt Kia! They got me the payment I wanted and I love the car sales and financing were great! My only problem was it took them two hours to go get the car from another dealership in Peoria. It doesn’t take that long he must have stopped and had lunch or something! Other than that I am very happy with my overall experience!

My experience at Earnhardt Kia was a shocking reminder of what car dealers and dealerships are, and do.
I went to Earnhardt Kia, seduced by their ads of the deferment of five payments.
I was driving a car that I loved, but which was getting up there in mileage.
They did their hammering sales thing for several hours, and I became vulnerable to their high pressure tactics.
They told me my insurance would go down. It went up by $ 1,300. a year.
I thought I was buying a new car. They sold me a 2015. I guess I was supposed to ask about that.
Driving home I knew I had made a terrible mistake. I called the next day, less than 24 hours later and said
«Please, I want my car back». The manager said «I can’t do that».
I said «Why not? Let me bring your car back. Give me my car, and let’s part friends.»
He reiterated «I can’t do that.»
To which I said «You can’t?»
To which he said …“OK, then. I won’t”.
These people who insisted they were «Taking care of me» the day before, didn’t want to know my name the day after. They «took care» of me alright.
What I learned … is that I will never, ever buy a car if the dealer does not offer a ‘Cooling-​Off Period’ of at least 24 hours, if not 3 days. If a dealer won’t do this, they do not trust their sales techniques, their product, or both.
And I will recommend this to anyone who wants to know.
‘Buyer Beware’.these people are NOT the friend they lead you to believe, before you sign their contract.
Trust me, this issue is NOT going away.
Dealing with Earnhardt Kia and their likes, is one of my worst nightmares.
Sincerely,
Jivana Kennedy
aka Karen J. Dodge
On Jan 18, 2016, a

Warning, contrary to the advertising of this business, they are HIGH BULL. Given the 3.5-star Unilocal rating and the fact they are very close to our house, my husband and I went to Earnhardt Kia with the intention of purchasing a new Kia (with cash). We left nauseated after enduring nearly 45 minutes of new car sales nonsense, first from a know-​nothing salesperson and then from his very arrogant manager. Several times we simply and politely requested a firm price on the new vehicle we wanted to purchase, so we could make a decision or try to negotiate with them. But alas we couldn’t even get started. What we got in response to our request for a price was inconsistent and confusing double talk about rebates, discounts, financing incentives, etc. They threw around numbers from the low 13,000’s to over $ 20,000 for the same vehicle. Surprisingly they didn’t even bother to question if I actually had the cash to purchase as I claimed.
Maybe because they couldn’t care less, as what they really appear to be selling here is NOT new Kias, but rather new-​car financing for Kias. I think what they really wanted was to wear me down into filling out a credit application for financing, which I made it clear I didn’t want to do and didn’t need to do. Their salespeople probably get small cash bonuses for every application they can get signed or approved, irrespective of any sale, like they do at many other dealerships. At one point the sales manager started to become belligerent with us for not being respectful of his «process» as he called it, so we just walked out, and the comments we heard from him and his salesperson as we left weren’t flattering – putting it politely. This business is a prime example of what’s wrong with new car sales in the US today. YUCK YUCK YUCK!

I just inquired about a new car from the website, the internet director of sales called me and discussed about the price, when i asked whether any more discount could be provided, he was very rude and unprofessional. he asked me how much you make per year and whether i work for free.
I’m not a salesperson but this is definitely not the way to talk to a prospective client.
He even made fun of my background (being from India) saying that he had stayed in India and we people only look for more free stuff. Well i can say that i’m proud of my background. I was only looking for a good deal, whats the harm in bargaining a little bit. Not sure what he got offended about.
Normally i’m very lazy to write reviews, but the conversation was really upsetting, hence i’m writing this review.
Bottom line definitely not he dealership to go…

I went to Earnhardt Kia after a bad experience at a competing dealership. When I walked in here and met Vince, I felt comfortable and relaxed. My deal was so good I considered adding options. I decided the huge saving was more valuable to me than some of the options, so I stuck with the first vehicle and we had a deal. In and out in less than 2 hours.

Excellent sales woman, met all my needs. Very friendly. Buying a car is very time consuming however they made it easy.

I bought a 2015 new car. During the first week I brought the car back twice because the blue-​tube didn’t work. My sales person was always too busy or when he did show up he pointed me over the service. When I took my car to service they said the car was ok and it was me not speaking well. I wish I never bought this car. I had a 2011 kia with no problems what so ever. I shutter to think about what will happen if I have a problem 6 months from now.

This is the only place I take my Kia for service. Their service team is excellent and my car is ready when they say it will be. The complimentary car wash is a must

It’s not often you can describe the car buying process as painless and actually pleasant. Everyone there was friendly and had a smile on their face. Our sales rep. David Bailey is a great guy and was genuine in his dealings with us and made the experience a positive one. The finance process was quick and painless. 3 hours later we drove off the lot with the new Soul that my husband wanted. If you are in the market for a Kia we highly recommend you go here first.

This dealership is #1 in my opinion, I went in sat 8÷8÷15 had the best customer service, was treated more than fair, got a great deal on a vehicle. They worked with me on payments according to what my max payment could be worked it out to my satisfaction. I left with a new car and feeling very positive about the experience. Jason was amazing! Thank you for all your effort in getting me into a great car. Now today is Tuesday I could not figure out how to open the gas flap. Again Above and beyond they towed my car to the dealership remedied the situation put gas in the car and sent me away AGAIN a very happy customer. Best Dealership and staff. Great Job.
And a Huge Thank you to Dave and Lisa C much appreciation.

We had a horrible experience with the sales department at this dealership. As a couple who has been in the service industry for years, perhaps my standard of customer service is high but we were treated with utter disrespect.
We viewed a Sorento online And went to check it out. When we got to the dealership it had been sold and didn’t know why it was still online. So we test drove another Sorento and went to discuss options with the sales person. The lot sales person went and got another sales person who was a complete jerk. He treated us so poorly. He said the Sorento we had test drove was a better car. When my fiancé claimed it wasn’t, the sales person began arguing with him to try to coerce us into the sale. The arguing only continues when we began trying to talk financials. He was completely rude and I have never been treated so bad.
We ended up at Rodeo Kia, had a completely opposite experience and ended up with a wonderful vehicle.

Kia contacted us and they have arranged for a body shop to paint the hood for us. It will be happening on monday!

I had my car serviced here today. I was confused in billing when at the service center and Adriana up front was VERY helpful.
I didn’t understand the bill and she broke it down for me perfectly. I can say I will always get my car serviced here due to the amazing customer service this place offers.
Thanks Kia and thank you Adriana!

Let me preface by saying my husband and I were very difficult customers. We went in thinking there was no way we were getting a car, but we desperately needed one. I have loved the white Kias for so long and knew eventually I would have one. We drove several cars, they tried to make several deals with us, and showed us a lot of different options. We had planned on a used car and knew we wanted our payment under a certain amount, so as we were about to leave, because we just couldn’t decide, my husband tells them how much I just really wanted a white one (there wasn’t a used one)… They went searching their inventory and finally found one we could work with to get the payment right! It’s beautiful! 6 hours later! Our fault for not asking for what we really wanted in the first place. After that, paperwork was easy and we drove it home.
Great Haggling :). And great dealings with the loan officer there. He was so patient with us!
Thanks a bunch!

Outstanding customers services. I would highly recommend this place if you are in the market for an new or used vehicle.

Elena was nice to deal with. She was knowledgable and helpful. The problem came in the form of the financing department. I understand that I am not working with decent credit, and I wanted to see what was possible, so I went through this dealership. I was not offered an affordable rate, so I said no thank you, but he man I was speaking with replied that «I need to come into the dealership» to make this deal, and if I did not they would continue to call me 5 – 7 times per day until I agreed. I don’t respond well to being harassed. Once I clean up my credit in another couple of months I will continue forward with purchasing a vehicle, but it will not be with any Earnhardt dealership and it will not be a Kia based on what I dealt with here.

We highly recommend Earnhardt Kia. Bought the 2014 Kia Soul Plus there last June in 2014. DJ is thee best salesman. Ashley is thee best service representative. There was an employee in the finance department who was less than scrupulous and he was fired immediately. They try very hard to keep the Good and eliminate the Bad and the Ugly.

I’ve come here a couple of times when my car was being funky and they’ve come to the rescue with really affordable repairs, unlike other dealership repair centers. They have a really quick turn around, cleaned out my car and washed it before I got it back and even when dropping it off for the quote, one of the guys gave me a ride to work so I won’t have to pay for a cab because my car was in the shop.
How cool is that?!?

Best experience I’ve ever had shopping for a car. Dave Bailey is great at what he does!

I worked as a salesman and Finance Manager for several Ford stores so I have a little more knowledge of how dealerships operate. That being said, YMMV, depending on many factors when buying a car. Just being here reading reviews is a GREAT step.
After getting totally xxxxxed around by Mark Kia for 3 hours, the dealership 2 miles from my home and the place I was always going to buy my wife’s new Kia, we decided to make the 25 mile drive to this store solely on the telephone demeanor of our contacts, J R and Dave B. J R was low key (loved that) and after I explained exactly what we were looking for, he went right to work on crunching the numbers on a 2014 Soul. After conferring with Dave, we were only a couple hundred dollars off a price I considered fair. He quickly resolved that and we had a deal. But wait, I’d been here before, yesterday, with another dealership and, I ended up walking out. Not this time. He turned me over to Mike to do the paperwork (another stand up guy) and, we were out of the finance office in 15 minutes.
Guys, buying a car is not fun! It’s stressful and believe me, they do this everyday and they have the advantage. BUT, if you’re buying a Kia, I highly recommend J R and this Kia location. It will make your experience tolerable, maybe even painless.