Domino’s Pizza

Got into town late and so pizza delivery was our only choice. Because my wife is gluten free and we knew Domino’s offers gluten free, we chose them. Called them at 10:30 PM with our order, they said 30 minutes to an hour for delivery. When no one had shown up by 11:45, I called and they said the driver had just walked out the door and would be there in a couple of minutes. I called again at midnight and the person did seem baffled that the driver wasn’t there so she would look it into it and get back to me. A couple minutes later, the driver showed up at our door, basically threw the pizzas at me and took off. As she was leaving I looked at the pizzas and both were wrong. I called the store and she said to hold on and she would try to catch the driver. She got back to me a couple minutes later saying the driver is gone and she gave our pizzas to someone else, then she offered to make me the pizzas we ordered. At this point I was fed up, I had 2 pizzas that I didn’t want (and my wife couldn’t eat because neither of them were gluten free) so I told them I wanted my money back. They did credit us back and then say we can get a free coupon for the next time we order from them but I really don’t foresee us ordering from this particular location (especially since we were visiting the Phoenix area) anytime soon.

The Management Team went the extra step in following up with us about our experience. Raising my rating because it does seem like they are genuinely trying to resolve problems. Thank you!

After calling in to order 10pizzas at 3:30 to be picked up at 5:15 I walked in at 5:15 to pick them up. Guess what, the order had not been started yet! If this is the service you can expect they are in trouble.

Ordered pizza at 10:30pm using an excellent coupon ($ 7.99 Mon through Thurs carryout). I usually order online and pick it up on the way home. I got a call saying that they were having security issues and changed door closing from midnight to 10pm so the pizza would need to be delivered. I had no issue with this since my card was already charged. I had no problem adding a $ 4 tip for the driver.
When the pizza was delivered, I noticed an additional $ 5.50 charge. When I called the store manager, he said that there was a delivery charge and that the coupon could not be used because it was not a «carry out». I tried to explain that I had NO CHOICE for the delivery since they changed the door closing time and the coupon should still be honored.
The cost of the delivery charge along with the tip cost more than the pizza!
I contacted the corporate headquarters to try to make sense of this… It’s NOT the money… it’s the absurdity of the matter. Other than a «we are sorry» email… no word from Dominos. It’s sad. I’ve been a long time customer… but when the absurdity outweighs common guest service… maybe it’s time to say bye bye.

Got food poisoning after eating two slices of a large 3 topping pizza with bacon, olives, and pepperoni. Not how I was planing to spend my vacation):

Called a competitor at 9:55pm and they said they were closed. Their website says open until 10:00pm. So I logged onto Dominos website. Ordered. Watched status online from prep to delivery. Lets just say the «hut» no longer has any of my business and I am LOVING Dominos. Pizza was perfect. NICE!

Placed order online. Loved watching the status! It arrived as promised… it was correct and arrived HOT! Love this option when I just do not feel like cooking (or going out)! Thanks Domino’s!

Great pizza when I’m in a hurry or have friends over.
A special shout out to my usual delivery guy Nick. He delivers to my house super fast and is always friendly. That really makes a difference.

So I’ve been a pretty regular orderer from this Domino’s. Over the years, I have had good and okay service with this Domino’s. But, I have finally found the pizza that I love in everyway and I want to shout it from the mountain tops… It’s a pizza that everyone should try.
I started ordering their homemade pan pizza with spinach and ham and white sauce (indigestion kicks in with too much red sauce) and it is fabulous. Can’t say it enough. You can choose any two toppings, but this pizza is perfect and their service has way improved lately.

2 Medium Pizzas for 5.99 each. That was the special. I’ve always liked Domino’s even when food critics were not on their side. I was not happy with my last order but I blame me. I am not the biggest fan of thin crust pizza unless it is wood oven baked. I wanted to try something different so I did but I just did not seem to like their version. I will tell you my Pizza’s were hot and ready when promised. My food was fresh served with a friendly smile. I will return only to have hand toss crust.

I went there one hour after they opened for a sandwich. The food was OK but they did not have any change. The person who was suppose to open the safe did not show up yet. Person at the counter had to use his own money to give me change.