Dino’s Appliance Factory Service

Dino’s went the EXTRA mile for us. We have a Jenn-​Air built in 42″ fridge/​freezer covered by a Whirlpool service contract. Dino’s does most, if not all, the Whirlpool, Maytag, Kitchen-​Aid, Jenn-​Air warranty service work. We recently suffered a compressor failure. The parts were not readily available and the warranty company was satisfied with telling us we had to wait until they became available. Dino found the parts in various locations somehow they magically appeared so they could rebuild our cooling system. During the repair, the icemaker became disconnected. Dino’s came out immediately, diagnosed and made the repair. But then new water filter began to leak. They came right back, repaired the filter leak and its ALL GOOD NOW, with no cost out of pocket. Problems occur in everyone’s life. It’s how we approach the problem that makes all the difference. Dino found a way to «get ‘er done». Thanks Dino!!!

I’m sorry to report… my stove quit working one week later and Dino’s Appliance is only willing to come back out if I pay for another service call! Dino, is taking no responsibility and referred me to talk to the repairman directly and gave me his cell phone #. However the repairman has not returned any of my numerous calls. I would NOT recommend this company!

My Maytag Dryer with no warranty quit working so I had (DB) come today before the scheduled time (2 – 4) which was awesome for me! He was very nice and explained how we blew the fuse and kept me under 200.00 to fix it so I’m very thrilled to have dryer working again. I appreciated the call this am letting me know when he would be coming. Yeah Dry clothes!

We had excellent service from Dino’s Appliance. Tom Rados was our serviceman and he went out of his way to help us resolve our Maytag double oven issues. He helped us get a replacement oven installed correctly, addressed all of our questions and concerns, and worked extremely hard to make all of that happen two days before the holiday so we could make Christmas for our family! He was super busy but still made time for us and we appreciate that! He went above and beyond what most repair people typically do. We appreciate a business that actually cares about us! Good job! We would have you folks back at our home anytime!

I have never been treated so unprofessional by Dino and his son. I hate to say this but Dino does not have good work ethics and I can see where his son gets it from.
Very rude and unprofessional. Dino threatened not to fix my appliance before Christmas and hung up on me.
Called my warranty company — even if I have to wait after Christmas ok because I do not trust this company. They had to come out 2 times because they did not diagnose properly the first time. Too many excuses from them. Dino, never, ever threaten your customers and lie to them that you called them and left messages. There is such thing as called ID. People are not as dumb as you want them to be. I have better things then to write this, but I feel strongly to warn all of you!

Should have checked BBB for reviews before accepting this company for warranty repair since they are an F. Dino’s replaced my Maytag icemaker and ran fine for several months. Refrigerator began to freeze food and icemaker stopped working again. Ultimately raised the temp to 46 and it improved slightly. Called Assurion Warranty 11÷2÷15 who scheduled Dino’s again.
On 11÷12÷15 repairman Chris came, advised me how it is 50 miles from their Mesa location to our house in Cave Creek. Also how once the icemaker is replaced it can tend to go out frequently thereafter because they do not replace with factory parts.
He did not remove ice tray to even look at the icemaker or pull out refrigerator to look at equip in back. Stood there and stared then finally checked food temp which was 3 degrees below what the temp was set at and decided the internal regulator temp of the refrig was too low and freezing the food & tubing thus being too cold to produce the ice. Raised it up by 4 degrees on the control panel on the outside of door and set exterior temp to 40. Told me to give it at least 2 full days and let them know if no ice production.
Called back 7 days later and let them know still no ice and now having to raise temperature again. Told me to call warranty comp and they would be back out. Called and they tried to schedule with Dino’s. Dino’s told them they would charge me for the trip and visit because there is nothing wrong with it. Rep advised them still not producing ice. They advised no appts available for at least 3 weeks and if there was nothing wrong with it they would charge client. So here I am with an appt scheduled for Dec 3^rd with another company and still no ice and freezing food.
Run hard and fast from this company as they are not competent, not customer service friendly, and will outright lie. They should never have accepted a Maytag contract if they are not willing to travel in the metro Phoenix area to the clients homes.

These guys suck there not accommodating my sis is a teacher a hour a way from her house and Dino’s would not work with her for late appointment and to bat the customer service people are rude I hope these people go to training on how to keep customers they need to realize people work and can’t alway take off on a drop of a hat

A honest NO!!! Techs are great but the rest sucks. 4 weeks without a brand new appliance that failed… oh by the way a known issue with Whirlpool… And I have to wash my dishes manually and buy ice from the local stores

Had a problem with our Whirlpool fridge and as we had an extended warranty, Whirlpool sent Dino’s out for repair. The technician, Steve, called around 7:30 to confirm the service call and advised us that he would show up at 9:00. He showed up at 8:58. He was polite and knowledgeable. Diagnosed the problem right away (as did I from googleing) and was done within 45 minutes. He explained what he did, cleaned up the space had me sign the paperwork and was on his way. Guess, I was lucky.

I really like this place. I had them out several times to repair my Kitchen Aid refrigerator that was having all sorts of issues (fridge’s fault, not Dino’s). My tech was John who was the most well mannered service man that has ever entered my home. He treated my house better than most of my family members.

Not sure why others tout the professionalism of Dino’s employees, because that is the exact opposite of what I just experienced.
My brand new Whirlpool washer started acting up in the last couple of weeks (it would get stuck on the rinse cycle). They sent out Steven Romo from Dino’s to take a look at it. First, he showed up 20 minutes before the window he set this morning (fine, okay, whatever, but I had just gotten out of the shower, and wasn’t expecting him for a while).
He tinkered with my machine for a while, and then called me over to chat. He started to tell me that my machine was getting unbalanced load codes, okay. He then instructed me that I cannot do small loads, to which I let him know, that I do substantial loads as I tend to procrastinate doing my laundry. He said I needed to wash more than a couple of towels at a time, when he said this I pointed to an actual basket of towels waiting to be washed that was piled high! He then told me that I quote «needed to stop interrupting» and to let him finish talking because he was trying to give me information and that «this is his job» and he knows what he’s talking about. I’m sorry, but he doesn’t come hang out when I do my laundry, and I would find knowing how I actually use the washer to be pertinent information when figuring out what’s wrong. I found his comment to be unnecessary and aggressive, and it turned a normal conversation into a really uncomfortable one sided lecture.
But it continues to get better! He then starts to tell me that it «appears» the washer and dryer are on the same circuit as other things in the house. Again, I explain to him, they in fact are not, they are on their own separate breaker, I had just spent a small fortune rewiring my 1930’s house, and that the electrician has them on their own circuits. To which Steven says in a condescending manner, that I am wrong, and that they are on the same circuit because they are plugged into the same outlet (mind you the dryer is gas). Didn’t know he was an electrician! He also tells me that the washer could have interference from routers or other appliances. My router is on the other side of the house, and again, the washer and dryer are on separate breakers and separate circuits from each other. I even called my electrician to confirm after the tech left.
He then continued to tell me that I was wrong, my electrician was wrong (mind you, my electrician is the owner and founder of one of the largest electric repair and installation companies in the Valley) and I told him okay, I guess I would just have to let Whirlpool send him out again when it continued. He then more or less threatened that they would have to charge me if he came back out, and that I’m wrong and just using the washer incorrectly, and that I need to rewire my (already correct) outlet. Also worth noting my electrician thinks claims like this about the wiring are B.S. but he anticipated it and did put them on separate breakers and circuits from one another at the get go.
His tone the entire time was condescending, and I got the vibe it’s because of my sex (female) and age (25). I was not once confrontational, and was only ever trying to explain how I do in fact use the washer, and how the electricity is in fact wired.
My father (attorney) followed up with Whirlpool, and when he relayed what the tech told me to the woman at Whirlpool, she was surprised at the claims. She said it was the first time she had ever heard a tech say the problem was too small of loads, and that the outlet was the issue. She says all she had on her side from the tech was that the security system was interfering with the washer. HE NEVER EVEN MENTIONED THE SECURITY SYSTEM TO ME. He basically didn’t listen to anything I told him, accused me of not letting him speak, and then LIED to Whirlpool. The woman at Whirlpool stated they’d be filing their own complaint about this, and they scheduled me a return visit from a different company.
I found the tech to be threatening, condescending, unprofessional, and above all, he was 100% wrong about everything.

Dino’s has an F rating with the AZ BBB. They are one of the companies used by extended warranty for our whirlpool fridge. They replaced the condenser and it broke the very next day after being replaced. We called them and the next avail appt. Was the following week. They didn’t care the fridge wasn’t working at all and we had total food loss. Put food in cooler with ice was their solution. When repairman came out to fix it he said he thinks it is the dye dryer (idk) and replaced it. But fridge is really loud when motor kicks on and it makes a whistling noise when it kicks off. Just waiting for it to go again. And it did, but did last 9 months. Requested a different company then Dino’s this time. Fridge is colder than ever and doesn’t make noise anymore. Thanks to Reliance Appliance who has an A rating with BBB.

Please see all one starred ratings. This will keep me from writing a book. Went through extended warranty, also a mistake, we were stuck with Dino“s. One month later still not fixed. Got out of warranty, because of length of time. Had it fixed 3 days later after ordering part.

Ok, to be quite honest Dino’s has not been out to service my refrigerator yet. I was referred to them by the Whirlpool. An appointment was made and Dino’s called me to discuss the issue. Based upon the open and honest frank call Dino’s recommended that we go back to the last guys who worked on the fridge to get them to finish the job.
Dino’s could have come out and billed me to work on my system, but they knew and informed me that my best option was to go to the last guy that worked on it.
Dino turned away business to help me the homeowner get the best deal.
A plus in my book and now, Dino’s will be my first call, not my 4^th.

Dino’s was sent out by the extended warranty company that whirlpool uses. My microwave had an error code temporarily, but the issue was gone before their tech got out. The tech couldn’t duplicate the code, so he recommended that the door be replaced because it was a condensation issue on the door and touchscreen panel. This is where it gets bad. The tech replaced the door, but before he fully installed the door and secured all the wires he decided to test it to see if it was working and he arced and fried the entire unit. I say this because he admitted to me that he did it. After this they came out multiple times to try and fix my unit, but couldn’t fix it. Please be aware my unit made an error code once, but was fully operable when their tech came out. But wasn’t reparable after they left. I tried to get a time table from them on the repair and asked for a loaner unit They would never give me a timetable of when it would be resolved and refused to get me a loaner unit. They told the warranty company that unit wasn’t fixable and the warranty company gave me significantly less than what I paid for the unit ($ 1500, +taxes and another $ 150 for a five year warranty). We had the unit since August of 2013 and they fried out unit on 12/​31/​2014. The unit was expensive because it also had a convection oven and is 2.3 cuft. The warranty offered us $ 400 to replace the unit. When I spoke with the owner all he said he could do was refer me to a wholesaler that he works with that had more expensive prices than any of the major box boxes. When I asked him if he could help with the difference he refused. I once spoke with his son on the phone and he told cursed at me and said to stop calling. I finally got a new microwave on 2÷23÷2015 and when they took the old microwave out from the corner the tech had set it in my dinning room he cracked the tile. I was more upset about the way the situation was handled. All the owner told me was that he lost money on job because of all of the parts he had to order and all of the trips his tech had to take, but never seemed to care that I lost money and time too. I wouldn’t recommend this company as other people on my block have had issues with them as well because they had the same warranty I have.

Dino’s Appliance repair has MISERABLE CUSTOMER SERVICE. They Lost track of an appointment to fix my refrigerator freezer /​freezer that I dutifully cleaned out so that it would be easy for them to fix. I had to rent another freezer to do that, too. I called to determine what time they would be here today (1÷27÷2014) … Couldn’t find a trace of any appointment made to help me. Then when I in an exhibit of frustration remarked that they were running business off — the little punk that was on the phone slammed down the phone. I called Lowe’s for some guidance and the person there remarked that that was the way te were at Dino’s. Take my advice — don’t do Dino’s. — you’ll regret it. By the way — they think that there is supposed to be a work order from Lowe“s — Lowe’s doesn’t contract wth them — ergo — no work order would exist.
Take my advice — don’t do Dino’s — ever… You WILL be sorry.

Just to make this short and not a page long. I only needed a lock replaced on my washer it took a week and a half for the first available service person to come out to my house. Then they had to order the lock the day they came out, they said they it would get done that day. Unfortunate circumstances happened to the employee I understood. However I called the next day to see if they were going to have anyone else come out they said oh we dropped the ball sorry we never ordered your part. Now it has been 2 weeks no washer and I have a family of 5. I am way beyond frustrated. I would stay away from this place if at all possible.

Impressed!
I read the reviews for Dino’s on Unilocal,and I’m so glad that I decided to listen to the good people here!
The service slot was for 8am — 4pm. I always cringe when I have to make these types of appointments because I feel like my whole day is consumed by waiting. But, the day of the appointment, I got a call at 7:30am from John saying that he would be at my place at 8am. And… drum roll… wait for it … he was at my place at 8am!!!
John was neat, polite, and friendly. I apologized for my house being messy, and he replied with a smile, «Well, you live here, don’t ya?» Ahhhh… so nice not to feel judged. :)
John went right to work and knew what was wrong within 5 minutes, even though it was apparently «pretty rare». Maybe I’ve had too many bad experiences, but I feel like other companies would’ve tried to replace the part and charge it to me or blame the failure on me to get more money (there are a lot of stipulations & conditions in the manufacturer’s warranty saying that, essentially if you breathe wrong, you’ll have to pay for the service call), but there was none of that with Dino’s. He had the part in his truck, replaced it, and was completely done and out the door in 30 minutes. No hassle at all. I was so happy — and also relieved that I didn’t have to pay anything out of pocket to repair my new dishwasher..
Bottom Line: He showed up on time. It took him less than 30 minutes to diagnose the problem with my dishwasher, replace the broken part, clean up, and leave… and he was able to fix it without charging me anything out of pocket.
Will I use Dino’s again? Absolutely!
Will I recommend Dino’s? Absolutely!
Was I so impressed that I had to go create an account on Unilocal!just to tell everyone else about Dino’s? Um, yeah… guilty. :)

STAY AWAY FROM THIS PLACE. Techs are not trained. They only fix the quick easy fixes… anything difficult they will have trouble with. Go to a bigger service company. Owner is unprofessional and will not make things right when they make a mistake.

Fast. Friendly. On Time.
When our front loading washing machine stopped spinning, (3 years old and was our first front loader) I thought…“Great. Just what we need. Another thing to break down this week.” The technician who showed up showed for the appointment was very informative and let J watch/​showed him how to take off the back panel of the washer to check the belts.
Come to find out, the washer was just off balance. DOH! Regular washers I’ve had in the past usually made a buzzing noise when they were off balance. It was a $ 106 lesson learned. But we felt that the price was right for the amount of time he took and how informative he was.
That price included the service call, diagnostics, and 30 minutes labor. Which according to the guy I spoke with when I called to make the appointment, is usually all the time that’s needed.
Would we use Dino’s again? You bet! Here’s hoping its not anytime soon though! :)