Diamond Granite & Remodeling

Overall very pleased with the team at Diamond. I had a tight timeline that they were able to meet and the end result is flawless. We did have an issue on the initial install which turned out to be correctable. They did this within the same week and were very accommodating to ensure timelines were still met. Chris was a my sales rep and did a great job. He is a former installer and that was very helpful for my project as we were able to discuss specifics with respect to the install and seams. Having an educated sales rep is a great service to customers. The installers were very professional, worked to keep dust and debris to a minimum and communicated with me during the process.

Diamond installed new granite counter tops and a new tile back splash in my kitchen. Chris in Sales was very helpful in explaining the process and helping us choose the granite and tile. The project was scheduled for 3 days but took 4 days. There were some minor glitches but in the end the kitchen looks GREAT!

I recommend Diamond Granite to anyone in the market for tile, counter tops and remodeling. We went to shop around and just couldn’t look any further. Chris, our salesman, was so friendly, helpful and extremely knowledgeable about the products, durability and usage.
From pick out to install was a week. We couldn’t ask for a better experience. The whole crew from salesman to installation personal knew what they were doing and came in and did the job.
I’d use this company again and recommend that you go to them first. Our kitchen looks beautiful and we are very pleased with everything.
.

New quartz countertops for the kitchen and addition of granite around the gas fireplace from Diamond. Sales person, Alex, checked in during and after install for customer satisfaction. Installer, Richard, was conscientious and recommended additional drywall work around the granite to beautify the look. Alex brought in Diamond drywall repair and it looks great. Very satisfied. Will work with Diamond again.

I had Diamond Granite & Remodeling install our kitchen and bathroom countertops. Alex Bores was very responsive will all my questions prior to the installation. The installation was great and I’m satisfied with the professionalism and quality of work

As a real estate investor, this is the worst experience I have had with a company so far during my career.
There were problems throughout, but the climax of the problems occurred during and after install. On the day of the install, I went to the property to check on the work. The work itself looked fine, but as a side issue, I noticed my AC system was not functioning. Evaluation of the AC system revealed a freon leak from a pipe behind the wall where the countertop work was done, and after the wall was pulled apart, a screw from the countertop work was found to be puncturing the copper pipe. The AC company contacted me and said, «Have you had new countertops put in lately? It looks like the problem is due to one of their screws.» (See attached picture with the screw penetrating the pipe). Two weeks after I notified Diamond Granite regarding the problem, I received the official response that the case was reviewed with Daniel and they were not going to provide compensation for damages as they did not believe they did the damage. Of course I laughed at the irony that the AC stopped working on the day of the install, and no one else had been doing work on the counters or driving screws into that wall! Despite the overwhelming evidence, they say there is a chance it wasn’t them. Not even a penny returned!
Service was poor throughout. When I went to the appointment to meet my sales rep at the granite site to choose granite, he said, «I have to go to a job in Scottsdale, but … will take care of you.» He handed me off to someone who was not their employee who proceeded to show me 2 pieces of extremely veiny pieces of granite as my options. I called my sales rep and told him the granite options weren’t going to work and that I wished to cancel the job. His response was, «I don’t think the company allows that.» He eventually sent me a picture of another piece of granite that I found acceptable. He realized later that he forgot to have me sign a large part of the contract and paperwork and asked me to drive the 40 miles or so to the office, which I wasn’t going to do. He ended up bringing it to my house. I think he didn’t realize he could easily email or fax the paperwork.
In summary, once this company receives your entire payment up front, you will never see it again. They do not back up their work. If something is done incorrectly, or damage is done, you are on your own.
I highly advise steering clear of Diamond Granite.

What an awesome experience! I could not be happier with the countertops installed by Diamond. The sales rep Alex, the template guys and the final installers where all extremely professional. You could tell they really enjoyed what they do and the company they work for. And it definitely showed it their work. Alex was always available and would respond to my calls and texts within minutes. After install there was one small adjustment needed to fit my sink and Alex had someone out the same day. I highly recommend this company! Extremely fair price, great install, great service! Great job Diamond!

Worked with Alex on my kitchen remodel. My husband and I are retired from home building so we were not new at this. Everything went smoothly from start to finish. Great job on install. I would definately give them an A+ and would use them again.

We were moving in to our new home and needed to have the counters in the kitchen replaced. We had been shopping around looking at places like Home Depot and Lowe’s. We were pretty surprised at how much it was going to cost and were beginning to think that we’d have to put up with our old counters until we could afford it. My husband’s boss was getting his kitchen remodeled at the same time and he gave us Diamond’s phone number. I am so grateful that we ended up stopping by their store! They were so much more reasonably priced than all the other places we had gone. They had a great selection and I loved that they had a show room so we could look at the quality of their work. We worked with Alex and he was really great to work with. He was upfront with us about everything (no hidden fees, no surprises, we knew exactly how much everything was going to cost the first day we came in). He made us feel comfortable and we didn’t feel any pressure at all. I also loved the personal attention he gave us. He was super quick to return my phone calls and emails. Overall it was a great experience. I highly recommend them and plan on using them in the future!

Great job on our granite kitchen counters. Alex is great with customer service and managing the entire project. Any blips, he owns and corrects immediately. Installers did a great job. We would definitely recommend!

Alex guided us through the entire countertop process. He was always available and understood our budget and what we were wanting to accomplish. Every appointment was on time. The granite we selected was not available so we trusted him to pick a substitute and he was right on. The installers (Richard & Filite) were friendly, helpful, and very neat and clean. They went an extra mile for us by cutting a window ledge piece with left over granite. I highly recommend this company… no high pressure or attempt to up-sell.Alex quoted the price within our budget and it was exactly as he described from start to finish. Thank you Alex and crew !!
Karen and Jerry Polick

If you’re expecting competitive pricing, excellent communication and quality installation for your granite project.
AVOID THIS COMPANY!
Once you’ve signed the contract, you will not receive any communication, I had to prod information from the sales representative Tina. We were never told what to expect, ever. I upgraded an island edge myself after the original quotation that added to the cost, never was it recommended by the sales representative. Now at this point I am questioning their professionalism and became concerned. I checked their pricing and they were higher than two other quotes I received. When I asked if they would price match, I was told by the owner Dan that I could cancel the contract for a $ 300 cancellation charge and at the time they had not spent a penny on the project yet.
The template maker either failed to make correct templates or the cutters did not follow the templates as the sections were off by ½″ at the joint and they just filled it with caulking, unreal!!!
I had to give quality an F because the installation was so sloppy, one of the installers washed the epoxy they used to install the sink off of his hands with acetone and pored it all over my new floors. I informed the sales representative about the stains on my floors and she said she would tell the owner Dan, I have not heard a thing from Dan, nor do I expect to. The caulking all had to be redone and a section was missed completely. There was epoxy left all over the tops and sink, that I had to clean off. The installation crew has no process for covering up anything and really did not care at all. The granite fabricators do not deserve this score however, their work was fine.
This company does not care about you as a consumer, read their other reviews, I only review excellent or awful experiences. This was an awful experience. When I asked about the negative reviews and his employees lack of enthusiasm, communication, and quality of workmanship, I was told by owner Dan «we’re only human, we make mistakes»
What a cop out Dan, everything we experienced could be corrected with leadership!
UPDATE
The nightmare continues, on New Years Day our sink fell down, I had asked the installers if they were going to use the factory installation brackets provided by the sink manufacturer and they said they use epoxy and have never had one fall off.
I read the installation process for correctly installing our very expensive Blanco stainless steel sink and epoxy was no where in the instructions. I had to do the installation from under my sink, and although very difficult to do this way, it is done correctly. Dan will reply with apologies and say he stands behind his work, I however choose not to have them ever return to my home for anything,
Please people: DO NOT USE THIS COMPANY

***Stay away from this company unless you want to deal with a nightmare.***
ORIGINAL SCHEDULING
Countertop installation was scheduled for Tues 11/​11, with an arrival time of 8−10am.
We scheduled a plumber to complete the sink installation for the afternoon of ¹¹⁄₁₁.
My husband scheduled the day off work for ¹¹⁄₁₁.
Backsplash tile installation was scheduled for Wed 11/​12, with an arrival time of 8−10am.
COUNTERTOP INSTALLATION
On Mon 11/​10, I received a voicemail message from a scheduler at Diamond Granite indicating that our scheduled arrival time was 12−4pm.
I returned the call to indicate that 12−4pm would not work for us, as a plumber would be arriving in the afternoon. I was told I would receive a call back. I did not receive a call back.
The installation crew arrived at 7:50am on ¹¹⁄₁₁.
The crew dismantled the kitchen counters, removed the sink, and disconnected the dishwasher. It was at this point that they noticed that the sink cutout was the wrong shape. (I don’t understand how that could happen; I gave Diamond Granite the template for the sink when they came to do the final template measurement.)
The crew installed the island and the satellite piece and let us know they would get back to us with when they would be able to complete the full installation. We received a call later that day that they would return between 1−2pm the next day, Wed ¹¹⁄₁₂.
We rescheduled the plumber for later in the day Wed ¹¹⁄₁₂.
My husband took the afternoon off work for Wed ¹¹⁄₁₂.
Diamond Granite rescheduled the backsplash tile installation for Fri ¹¹⁄₁₄.
I scheduled myself to work from home on Fri ¹¹⁄₁₄.
The crew arrived at 530pm. (In the meantime, we had moved the plumber to Thu ¹¹⁄₁₃ — which required my husband to take even more time off work.)
They completed their work around 830pm, and while they did sweep the floors, my husband had to mop up after them, and we are still trying to clean sawdust off the cooktop, cabinet doors, new sink, and pantry floor.
Most importantly, it appears that the sealant was applied improperly; there is a film and a residue on top of the countertops, and we cannot seem to clean it off. This residue has a milky appearance and is sticky to the touch. Diamond Granite indicated that this would come off if we cleaned it more, and refused to return to inspect the work. They dropped off a bottle of granite cleaner on my doorstep, which, needless to say, has not done the trick.
BACKSPLASH INSTALLATION
On the morning of Fri 11/​14, Diamond Granite called to indicate that the backsplash installation was being cancelled for that day, as someone on the installation crew had a «personal issue» and could not come to work.
At this point, I cancelled any further installation work I had scheduled with Diamond Granite, as my experience so far had proven Diamond Granite to be unreliable both with regard to scheduling and quality of work performed.

These guys did a great job are kitchen looks perfect the installers were very proficient Alex. the salesman was courteous professional and I had panoply of samples to choose from.
I would deal with these guys again anytime and I read recommend anyone to do so.

Do not even deserve one star. Not only did they 100% mess up the countertops we discussed they also damaged multiple cabinets and broke a drawer. Then on top of that they lost our water filter that what next to our kitchen sink and refused to fix any of it. Completely unsatisfied and would not recommend them to anyone. TERRIBLE service and everyone at that company is rude. Do yourself a favor and learn from my experience, never use this company.

I have taken a lot of time thinking about this review and truly feel I would be doing a disservice to future customers if I didn’t write about my experience with Diamond Granite. As you look over their reviews you will see inconsistent reactions from past customers. If you are someone who needs communication and a clear understanding of what to expect then this is not the company for you. I can say their fabrication work is good but their attention to details and customer service is poor. If you are able to work with Alex and Rachel then you might have a decent experience… however the company as a whole struggles with details and communication. I was contacted several times by them but never about my project. They made miscalls and texts to me about other projects and once about what an employee should be doing for the day. I asked them for suggestions on an island and indicated my budget and time line and they suggested I work with someone else. I had them fabricating my granite for my island and really didn’t want to use several companies. so I talked to Daniel about it and he came to the house with his designer… who definitely wasn’t happy with me and it showed… they came back with a BIG PRICE …$ 1000 dollars over my budget not including the top! Sent me a clear message they weren’t interested in my business just my pocket book! I went with a custom cabinet maker and he delivered a better product for $ 1500 dollars less…
At time of install they gave me a 2 pm time and showed up at 4pm stayed til past 9pm and I did most of the clean up! I asked if Daniel was going to show up and he texted he would if he had time! Well he did… shows just in time to give me my bill and take payment. No concern for the time frame or for my time… the counters were done well… the install was average… and then when the plumber came the next day… they forgot to drill all the wholes and they had to send somebody back the next morning! Just very disorganized and unapologetic. His partner Alex showed signs of wanting to come back and deliver a back splash piece for behind my range and it bothered Daniel… told Alex he could do it now that he opened his big mouth… I felt unappreciated. I could go on and on about the lack of customer service. I needed another small piece of counter top and Daniel said he might have something and would call me the next day to let me know… what do you think happened? The next time I heard from him was a text wondering if I found someone else to do my island… I was really scared about having them finish my island top but more scared about trying to find someone else so luckily I called and spoke with Alex and he was nice enough to make the appointment to measure. I received a call a few days later from the office… they didn’t know what the appointment was for? Again no communication in the company and I am having to fill in the blanks. The appointment was set for 4pm and by 4:20 no one called or showed. So again I call and ask if someone is on their way… they call Alex and then he calls to let me know when to expect him… It was a full time job managing them and my install and I had to pay them!!! Again the top came out great and was happy with the fabrication. But again I expected to pay one price and Daniel slid in his final gouge! $ 545 dollars for them to move an outlet on the same wall to a lower position for a beverage cooler. They added some trim… but it wasn’t made of gold!
If you don’t want to go through all this I highly suggest you do your research and try and find a company that is more professional, concerned about communication and really appreciates your business… this company does not! And they will prove it by not responding to this review or trying to make anything right by me… As Daniel told me when I was concerned about the install… they aren’t PERFECT! Far from it! Please don’t use them… their has to be someone better for your time and money!

I used this company for the large remodel. The company employees are great and do quality work. The problem, however, is when subcontractors get involved. The plumbers and tile company subcontractors were unreliable on their start times and the quality of their work was lacking. Parts of their work had to be redone. You can only imagine how happy they were about that! Whew! Glad that project is done. Too bad the subcontractors drag this company down.
I do have the correct company… Check out their reviews on Angie’s List.
Isn’t it odd that so many reviews involve an estimator by the name of Alex when the company has several estimators?

We did our kitchen/​bathroom counters and kitchen backsplash. Very pleased with the result. Customer service was very good. I was happy with the open line of communication. There was an issue with the initial measurement that caused the project to take a bit longer than expected, but the company more than made up for it in the end. I will call them again when its time to do the next project.

Before I start this sad story I would like to say that My bad experience comes pretty much soley because of the installers this company uses. So picking my granite and so forth went nicely. It appeared to have been installed nicely when I noticed an extra seam which looked like some miss measured a cut and just glued in an extra piece. I was a little disturbed that this happened especially since no one even told me.
I felt like someone was covering up their mistakes. I took pictures and said that I wanted it done right. So the installers were had to buy a new piece and reinstall the miscut section of granite. Easy fix right? Nope. I wasted a whole day waiting around for these guys to fix this and in the process they damaged one of the good pieces of granite. Luckily I caught it and confronted them asking what are you going to do about these chips? The installers said they would fill it in. I said no I want a nice straight seam. Then they began to complain because they would have to remove the island which looked and was very difficult. Finally we agreed to grind the edge. I said okay. So my house gets dusty which I’m okay with it’s getting done right. Only the next day the light reflects on the opposite edge that was fixed and I see chunks of granite missing which were filled in. Really? Now I’m getting a little mad. I took pictures and sent them to the rep and explained that this whole project is getting delayed because the installers are trying to hide mistakes. All I asked was for it to be filled in correctly because I was ready to install my backsplash. So the installer comes a third time 2 hours late again and fills it in. It still looks like crap but I just don’t want these people around anymore. It makes me feel awkward. Now a week after all this my sink which sits under the granite is leaking between the granite and sink edge.
I’m absolutely livid now because I paid thousands of dollars for a «professional» installation when in fact I probably could have done a better job myself. If you’re going to use these guys beware of the installers they use. They flat out suck!!!

From the start of our kitchen remodel, my wife and I both had some negative experiences with a few granite company’s and the seemingly careless, flakey way they handled business.
It wasn’t until we sat down with Alex Bores at Diamond Granite that we felt like we had found a reliable, reputable company to work with. The first thing we noticed was that Diamond Granite had pricing and transparency in the buying process. Not one of the other companies we met with, were willing to, or could give us pricing. We knew from the moment we selected our materials, what the cost would be.
We then had to select our actually slabs, and that was something that was not in Diamond’s control. We went to Arizona Tile and Bedrosian’s to find the 2 different materials we needed. I can honestly say that Bedrosian’s knows how to treat customers, Arizona Tile could give a crap about you. I have reviews for both of them on Unilocal as well.
Alex was there through every step in the process, making sure our needs were met and that his team was doing everything to our satisfaction.
His crew was able to get in days ahead of schedule when the carpenter had finished the cabinets install ahead of schedule. They were fast, efficient and extremely courteous.
In the midst of the week between template and install, my wife had a change of heart in the island. No problem. Alex stopped everything, help us get the different material and the slab was changed with no stress. This wasn’t an easy task as we required a super sized slab for the island 128″ x 56″. But again, Alex and Diamond Granite came through for us.
Install day came and the guys did a fantastic job. The kitchen was really shaping up.
Our only complaint (and it’s small when looking at the big picture). The backsplash tile installers were clearly in a hurry and did sloppy work the first day. They left chipped glass all over our driveway and kitchen counters. Once again Alex stepped in. On day 2 they came out, removed the tiles that didn’t meet ours or Alex’s standards and completed the job beautifully.
If you want transparency in the process, great customer service and AWESOME follow through, you want to work with Diamond Granite. We will and have already recommended them to others.