Dairy Queen

The worst service I have ever had I sat in the drive through for over 15 minutes and all I ordered was two blizzards and when I got to the window I wanted w drink now that I was thirsty from sitting when I got handed a drink with no ice. The manager took 5 minutes to come to the window. If I would have done something like that where I work I would have been fired.

No stars. Horrible service. Visited the location tonight and counted 8 people behind the counters, no manager in sight and the staff was completely lost. The two people who ordered ahead of us asked for a refund because their simple order was completely incorrect.
Unless something changes drastically I would avoid this location if at all possible.

This place is terrible. Incompetent people working. Slow slow slow drive thru. How hard is it to work an ice cream machine? They also ran out of chocolate ice cream. Just said forget it and left.

Just came to this location 30 mins before close, and no one answered us at the drive thru. So we drove up to the window, and after hearing an inordinate amount of cursing through the closed window from the staff, we were ignored again. The staff member looked right at us and then continued what she was doing. With people working here, that obviously hate their jobs so much, I doubt we’ll be back. It looked like they were trying to clean up everything so they could get out as soon as it was time rob close, so they were just ignoring the remaining customers.

This place has the worst service ever. Stopped by on the way to the airport and decided to hit the DQ since it was next door.
No greeting. No, «I’ll be with you in a minute.»
They messed up 1 drive thru orders.
This franchisee should turn in his keys!
Unfortunate that one star is the lowest a half would be too much.

Wish I could give it less stars! Workers were very friendly but food was absolutely terrible. My chicken strips were the exact same size as my chapstick in my purse. Very disappointed.

Blizzard machine was broken, so I settled for a Dilly bar. Very disappointing.
Just like this review.

Their food is good. I came here for a flame flower burger and we sat in the drive thru for TWENTY MINUTES with 6 other cars. What a joke! Do your work and stop leaving people waiting for so damn long.

This place of filthy, the drive through window had ice cream finger prints all over it like it hasn’t been cleaned in days. The staff is rude and untrained, very poor customer service, no thank you, no have I nice night. When I got my order I said thank you, and the window slammed on «than» not one word out of the girl. Terrible experience, look elsewhere.

Horrible… waiting in a drive thru for an ice cream treat shouldn’t take 20 minutes. Horrible customer service too. Thank God it’s fan food because it sure isn’t fast-​food!!!

Slowest drive thru ever. Took over over 30 minutes to get through their drive thru. It was pathetic. If I didn’t know any better, I would think they were making the ice cream from scratch. Avoid at all costs.

We ordered chicken strips, a snack melt, and a shake… they kept reading the wrong order back at least 5 times. They were being nice and trying to give us a better combo so we could save money (which is why this is getting two stars and not one). So after waiting at the window for 15 minutes the food finally comes out. Spent a total of 20 min not knowing what was going on and no explanation. I hope the service emproves because i do like DQ…

They have messed up my order a couple of times, but other than that everything is up to normal Dairy Queen standards.

Terrible decision to come here tonight. I ordered a medium oreo mint blizzard. I got a medium regular Oreo blizzard so we went inside and told them it was wrong, and the supposed manager proceeded to argue with us telling us that it isn’t wrong, that you could clearly see the green mint (my blizzard was white as snow) and that they just didn’t put enough. ??? So then she goes to «remake» my blizzard, putting green mint flavor on the top of the blizzard and no where else. So not only did we wait for the same exact f**king thing, but she gave us a small. Remember how i said I ordered a medium? We asked why she gave us a smaller size and she has the nerve to validate that and says, «that’s all I’m giving you» so if you want an ice cream joint that charges you for a larger, incorrect order and treats you terribly for being upset about this, DQ is the place!

This place id FILTHY!!! All the teenies working there need to get off their phones and maybe wipe a table off? Went for a blizzard and there was not one clean table. SERIOSLY?

I really wish the mic didn’t have a mute button because the guy taking our order was cussing at customers in the drive through… If you don’t like your job, find another one. Awful customer service and crappy ice cream. Oh and a tip for the employees based on my experience and all the bad reviews I’ve read (obviously isn’t a problem just tonight) try smiling once and a while or treat people with respect.

This Dairy Queen shows me that it can be worth it to check out Unilocal reviews for large chain restaurants. I don’t like going to Dairy Queen because it’s so banal but banal would be an improvement for this Dairy Queen.
It was dirtier than my men’s dorm room back in college (thankfully since I cleaned up my act) and I ended up paying for an expensive orange juice masquerading as an Orange Julius.

Seems I agree with many other reviews for this DQ location. Rude, unattentive employees, long wait times and god forbid you want them to turn the Blizzard cup upside down before handing it to you… oh wait… they can’t do that because their Blizzards are all melted and watery — YUCK!!! There is a location on Cave Creek Road and while a bit out of the way… much. much friendlier service and nice texture on the Blizzards (actually frozen) so well worth the trip fellow Blizzard Lovers!

Horrible lately. How do u wait in line for over 12 minutes and not even get an apology or smile! I keep shooting my own foot off by going here but i just cannot help it i am addicted to blizzards! That said, i hate this place… Why is it called fast food when everytime there is a 10 min wait and the staff are very blah and mean! I would love it if they shut this location down so i didnt have to get mad at myself for continuing to fall into the trap.

If I could give this place a negative rating, I would. This place doesn’t deserve stars. It deserves a big middle finger. The employees in this place ignore the customers. Kids today are not too bright. I don’t think they realize where their paychecks come from. But what do they care working for minimum wage? When I was younger I worked fast food and I learned good customer service at that job because no matter how little money I made I took pride in what I did. I hate to sound like an old fuddy duddy but kids these days have no manners or any idea what courtesy is all about. And that’s why good customer service is becoming so scarce. Parents don’t teach their kids these values anymore and it comes out in the service industry from kids who walk around with this sense of entitlement.
Anyway, go to this DQ if you want to watch a bunch of sour puss teen agers ignore you; if you actually want dessert try Cold Stone or Baskin Robbins.