This is my other CVS pharmacy, when the one on 51st and Baseline doesn’t have the prescriptions ordered because their pharmacist quit again. My son has a prescription for medication he takes at school and normally the school informs me when it runs low. I don’t fill it every month because it’s a pain. Yesterday, my son got home from school and said he’ out of meds. I run up to CVS on Baseline and they still can’t order. It’s been a month! I’m mad so I run up to the CVS on 67th and Lower Buckeye. There’s no one in line, the store is practically empty and there’s at least four people behind the pharmacy counter. A woman named Kaitlyn takes the script and says they have the drug but they can’t fill it until tomorrow because they are so busy. I explain to her that I really need it and taking it to him tomorrow for me was impossible, so she says«:Maybe I can put in an order to get you one or two pills.» I was like«Sure, great!» And then she says«I can rush order that for tomorrow morning…» Umm, what? No. I take the script and drive away and go to Walgreens, thinking they did not take both of my son’s insurances but they do now. They had a line and two nice men behind the counter. I explain to the pharmacist what happened and he says«Yeah, many pharmacists quit there, I should know.» He then fills my prescription and saved the day. I’m not using these two CVS stores again. I’m going to Walgreens because they did their job.
Ervin B.
Classificação do local: 1 Phoenix, AZ
Store itself but the pharmacy is awful! Horrible customer service and wait times. They can be rude and also not very helpful.