CRS Temporary Housing

CRS was obstructionist to our temporary relocation process. Same deal as the other reviewer– we had a ruptured plumbing system that necessitated our move to a temporary house. Our insurer, Chubb, assigned us to CRS who was obtain temporary housing on our behalf. CRS failed to originate any suitable housing options; they had no working knowledge of the geography of Dallas/​areas in the city in which we asked them to search. I ended up locating many options and securing a home (as our move out deadline rapidly approached). Our CRS agent then bogarted the lease agreement for the temporary house (the one we had to sign) and tried to carve out of role for herself in reviewing it. In short, they were of negative utility/​value in the process. That they’ve convinced insurance companies to involve them in the process is a joke.

After a pipe burst in our home and water drained for days while we were on vacation, we needed to find temporary housing right away. Our insurance company, Farmer’s, assigned us to a contact at CRS who was supposed to help us find a place to stay. I emailed them several potential properties that I had researched myself and they promised they would look into them. When I didn’t hear from them the next day (we were supposed to move asap) I emailed and they assured me they were looking into it. The next day they assigned me to a «level 2» specialist since inventory was hard to find, but that person did not even try to contact me for two days after. I ended up booking a place myself on Air BnB — it was one of the properties I had sent them and the person renting it got back to me within 30 minutes of me emailing them. My experience was CRS was less than helpful — it was a total waste of my time.