CR Property Services

Rented a home from CR in 2011 – 2012 and it was a nightmare.
First, the broker, Brian, was a creep and tried to get me to exchange sexual favors in return for rent and repairs! WTF???
The property management team was okay until it was time to move out. I spent hours cleaning the house and it was immaculate. Chantel Humphreys did an initial walkthrough and told me that I had nothing to worry about, house looked great and I wouldn’t receive any charges.
Unbeknownst to me, she and another man I’d never met came through a few days later when I wasn’t there and decided to somehow fabricate my entire deposit’s worth ($ 1,300.00 – to the penny!!) of charges and damages that I was responsible for. I disputed the charges and reminded them of an overpayment that was due to me from the previous month. I also started demanding itemized bills. Only after I furnished proof of the check that they had cashed did they give me the $ 300.00 back but maintained their bullsh_​t claim of $ 1,300.00 in damages.
So I ended up with a net bill of $ 1,000.00. I still wonder how they racked my bill up so perfectly in their favor with the intention of keeping every red cent. I mean really, my ENTIRE deposit? It wasn’t some credible amount of like $ 956.00 or 1,435.00, but exactly $ 1,300.00.
From that point on I’ve taken pictures of every rental property before and after I take possession.
These people are criminals, avoid them at all costs.

Well this company I don’t rent from them thank goodness I don’t but my mom did and I found the house for her (smh) she likes the house and has not been in it for a month well I get a call with her telling me she didn’t no the owner comes and stays on the property I’m like wow it’s not in your lease she said no sooooooo she said she called the company cr property’s and they treated her like she was the wrong one and made her feel like crap I was HOT!!! As she told me the guy Jim just kept telling her she can move and she can break her lease ok someone with a job and no time to look for another place that would b hard in the real world all I really have to say is it does not seem like this company gives two shi@& about there mess up and bad communications I just wish she would have let me talk to this guy at cr property I just hate someone to talk bad when it’s there mess a sorry can go a long way but once she had a conversation with the owner he was very understanding a nice guy. Who told her he was sorry I tell you before dealing with a company look into them because I no I would never do business with this company never but I guess as long as my mom is cool I have to be to but I really hate some rude guy that thinks it’s okay that a person is surprised when a stranger knocks on your door and tell u they will b staying on the property and u have no clue to what’s going on smh sad sad sad but hey life goes on I hope in the future they can communicate better with There tenants and let them no what there getting into and not treat them like crap when they ask why I was not informed but hey in the words of cr property’s oh well crap happens deal with it (they didn’t actually say that but they should have to just be straight forward) smmmmh and this is suppose to b a single family house not duplex where she is the only one paying the water and lights for the lanlord to use when he comes in town but cr property’s thinks she crazy for thinking 5 to 12 times a year the landlords comes and stays should be no problem with her paying the whole bill because he rented the house to her for 650 and could have charged her 750 lol I swear I pray one day this happens to me last thing if that’s the case give the tenant the option up front before they move all there things in because moving is stressful enough for someone to tell you that we’ll you can break your lease and move out after you have already done that in 102 degree weather in phoenix arizona just my own personal opinion

Our AC went out last Saturday in 102 degree heat — called the ‘emergency number’ and never got a response. Tried to call the number on Sunday and again, no one called us back. Makes me wonder if they even check the number. It took several calls on Monday to even reach a person in the office.
It took 6 days to get the AC ‘fixed’, only to have it break the next week — at the start of the fourth of July weekend. Its now 110 degrees outside, Let’s take bets on how long it takes for them to fix it this time.
Just tried the emergency number, but I don’t even expect a response…
6 days to fix a major emergency I my home, by the end of this second issue, we will be almost two weeks without AC– but let me be late on my rent one day and see how much they charge me.
Ridiculous

The office staff is friendly but don’t return calls. There are unnecessary fees for paying rent online and the maintenance department is rude and they refuse to fix issues properly.

I have worked with CR for many years now. Through two owners and many many property mangers assigned to my properties. I would use MUCH MUCH HARSHER words to describe the experience but suffice it to say I do NOT reccomend working with them. I will let you draw your own conclusions by explaining my experience. CR charges me to fill my properties. The tenants have been bad. Really bad. They have caused many repairs,.monthly. I do not mean fix a backed up toilet. I mean one month a $ 1000 garage door, the next month every water carrying device in the house is in need, bathroom, sink, kitchen, floors, door handles etc. then more the next month etc. The tenants are not of great quality so they also do not pay rent on time, so CR takes the revenue as late charges which they take before your rent is paid, pocket about half, collect a % on top of the late fees, rent and all, and what is left they pay their repair persons hired to do repairs… Then ask me to replenish my account. We received aprox 50% or less income to us. Yes more than half of the rent dissappeared. I have to say it starts to look very fishy the way they manage properties. I advise you to steer CLEAR of this company. I have lost at least 10k a year on rent since they managed properties for various reasons. If anyone else has these experiences with them please let me know or post it asap.

I do not recommend this firm. They are extremely unprofessional, incompetent, & rude. They don’t return calls.