Cox Communications

Cox cable charges as much as Comcast but has a vastly smaller selection in On Demand. Also, the screen will freeze up for no reason and the only way out is to u plug the power from the cable box and plug back I. And wait for it to come back up.

Our Internet bill has increased slowly from roughly 50 a month to now 73.99. Our level of service and speed hasn’t changed. Ridiculous

Cox communication cable TV continues to advertise all these new services and yet my still, after 3 years, can’t get my home DVR to play from one room to the other. They are so expensive that you wonder why am I paying $ 200.00 a mo for two DVR’s and cable in one room, no other cox services and it is ridiculous. I had to live in another state for a 1 ½ mo and got the same services for half the price. I am looking in to satellite dish company now. (By the way after two years the hole that the installers put in our wall in our new home has not been repaired as cox said they would take care of it.)

I have been a customer of Cox for more than twenty years. You would think they could GET MY SERVICE CORRECT.
For the last two months, for no reason whatsoever, all my channels above 23 go out. And sitting on the phone with them will get me a temporary repair, but when it goes out AGAIN I have to go through the same stupid song and dance with them.
NO, I do not have a cable box, I have a cable CARD in my DVR.
YES, I have a tuning adapter.
YES, everything is turned on. I know how to use my electronics!
YES, I turned everything off and on again. YES, I unplugged them and let them all reboot. YES, the network is working FINE.
So I go through the whole thing, each and every time, and get a «it’ll be up in a half-​hour.» No, it’s not. It’s still telling me my channels are not authorized.
I’m paying an arm and a leg for this «service»!!!
I wish to gods there was SOMETHING here in the Valley that people who like television and internet could turn to, but I see the Centurylink reviews are just as bad!

Worst company ever! I’ve sadly been a Cox subscriber for 5 years by no choice of my own– I’ve even tried to switch by having Direct TV come out and other Satellite companies come to tell me I have a tree in the way (which is not mine so I can’t get rid of it). Needless to say, here are the problems I’ve had over the years:
1. I signed up for internet as a «special» $ 30/​mo. Within 3 months they upped the fee to $ 49.99/mo without any notification then charged me «late fees» when I was paying ON TIME for my $ 30/​mo bill. Then they said they had the right to change the pricing, it says they can change the price at any time. In the last 5 years, they’ve raised their prices multiple times without notifications– each time resulting in some sort of late fees
2. I finally bundled my services to hopefully stop these annoying price fluctuations and because I worked nights and was going to be missing my favorite shows. Within 48 hours my box arrives with only the telephone in it, I call– Cox tells me my cable box is also in the box– maybe its magical because there is only telephones it in. Finally they decide to send me another cable box and tell me to give it another 48 hours. 10 days later, still no cable box– which I had now been paying for for 14 days! Finally as a «gift» they send someone out to set up the services for me a $ 50 value! (no offence a monkey can plug in a cable box) Whatever.
3. Guess what. CABLE BOX DIDN’T WORK! It kept freezing during live tv and during recorded shows. Sometimes, the shows wouldn’t even really record! They would record 5 minutes, or even worse– 55 minutes! I would miss the last 5 minutes? Get real! They replace the box with another refurbished box, this was even worse– it didn’t even record shows. They replace it yet again with a refurbished box– this one ALSO was bad! Then the idiot on the phone has the nerve to tell me that its not their product! What do I have a magic remote that makes the boxes suck and not function properly? She happened to believe so. I talk to a supervisor HE AGREES. I insist they replace the box with a NEW one– low and behold, they do OH MY GOODNESS it works! Who was right? CUSTOMER (i went to the BBB with this one and requested a refund for the entire 2 months of this problem, and this was done thank God)
4. Newest issue– best one yet. They have a computer glitch that cancelled my bundle! So great news… they sent me a bill for $ 45 too much. I call to complain, they put me on hold for 25 minutes, then tell me they’re too busy to take my call and a supervisor will call me back later– WITHIN 48 HOURS!!! So now I have a $ 180 bill sitting on my desk staring me in the face driving me insane, because I don’t even know if they can resolve the issue because the bundle doesn’t exist anymore!
Screw Cox… USE ANYONE ELSE!!!

Cox is guaranteed to take your money but won’t guaranty up-​time. I work from home and my modem loses sync with their system once a day, guaranteed and occasionally 2 to 3 times in a day. Sometimes I have to call tech support and I have to suffer through the automated system which requires responses to its questions before transferring me to a human. The tech people I talk to are nice but never have a solution to the problem other than resetting my modem. Really?
Speed is also an issue. I’m not a huge fan of more government regulation, but, wouldn’t it be interesting if the dept. of weights and measures made sure you got your 20 Mbps if that’s what you are paying for? It would certainly reduce the amount of throttling that occurs today.

Awful. Awful. Awful. Awful.
They are an AWFUL company with a MARGINAL, overpriced product and what appears to be way too close to a monopoly on the Valley cable market.
I agree with every Poster’s experience.
Recently I was severely overcharged via an «AutoPay» checking account transaction. Literally they dipped-​in and removed nearly DOUBLE the amount they should have! To add insult to injury, they made the unilateral, ignorant decision to KEEP/​credit my cash rather than immediately return the amount to my checking account.
It cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on GROCERIES for the week it took them to fix their error!
DISGUSTING.
And as warning — truly do not ever enroll in AutoPay!
The Banks consider it «At your own risk» — and Cox apparently knows this: they haphazardly commit egregious errors in which they grossly OVERPAY themselves «by mistake.» Additionally, the billing cycles starts 60 minutes after the last one, which means you’re ALWAYS in a billing-​cycle and can NEVER REMOVE Auto-​Pay! I had to shut-​down my whole Visa/​Debit Card — that’s what Shiesters they are!!!
I’m just about ready to make the leap to Dish.
Can’t wait.
Bye from me, Cox.

Imagine getting lied to about your contract length. Then you get NFL Redzone for free because they lied to you. Then the next year you call because you are getting billed for Redzone (which you didn’t reorder or even want or get a damn notice that they were renewing) they just autorenew it and fricking bill you. And to make a long story short you argue 1 hour on the phone with 2 reps and 3 managers over 10 freaking dollars for one week of Redzone usage that they won’t refund you. 10 dollars are you kidding me.
Then when they finally refund you the money, they have to lecture you on the phone how they are making a excepting on you being a bad boy and they won’t do this again. This was my one get out of Cox jail free card.
Cox pretty much gets my award for worst customer service I have ever received in my life. Yeah it beat the horrible Imperial Palace customer service I got in vegas. You can read that review on my profile.
Cox you can suck my Cox

Good receptions, good internet. Terrible customer service and really high fees just to watch TV. Totally unreasonable.
If your a new customer, get ready for rates just to increase for no reason.

Cox is HORRIBLE! HATE IT! Moved from Seattle and went with them because there was no long term contract. That was the ONLY good thing about them. Their TV service and offerings are DATED! Can’t wait to get something else when we move into our new house in a few weeks!

Cox is a business that truly lives up to its name. And, no, that’s not a good thing.
Their «preferred» internet speeds are slower than standard services that other companies offer, their link to register for an account to pay online is broken, and when you call-​in to pay a bill via the automated system, you get disconnected (even on a Sunday morning) due to «high call volume.»
Even further, I was told that I would get a free installation, and instead they sent me a self-​installation kit and had the nerve to charge me for it! It is without reservation that I affirm that Cox sucks.

Cox added showtime to my bill last year, without my permission or request. I don’t even have a receiver for it in my home. I just called yesterday to order hbo and showtime and this is when i was informed i’d been paying for showtime at $ 15 per month for 18 months! No apology no nothing, just a refund of $ 31! They said by me paying the bill, i am agreeing to the terms. I told them I didn’t expect them to rip me off. Watch your bill closely people, you’ll get burned.

Terrible equipment and quality. We tried Cox for TV because we moved and our association did not allow satellite dishes. Unbelievable as to how poor the quality of the picture was, the noise of the box, and the technical issues. How can satellite be better than a hard wired system. Our box had to be reset on a regular basis, was very noisy, and very hot. I called Cox so often that I had their number taped to my remote. When the technicians came out they said they could give us a new box but there were more complaints about the new box so they did not recommend it. When I called customer retention they could care less so we are paying $ 160 early termination fee. Don’t use Cox Communications for TV or Internet.
My folks used Cox of internet (both in their 80s) and their modem went out. My mom used them for email only. Cox wanted 59.95 for a new modem and 59.95 to install it. They were paying $ 53.95 for monthly service (email only). I called customer retention to see if they would just give her a new modem and they said they don’t do that anymore. I switched her to a different ISP. Why don’t they care? They could have made a lot more money by giving her a modem…

I’ve been with Cox pretty consistently over the past 2 years, and I have dealt with their semi-​horrible, inconsistent customer service that whole time because they basically have a monopoly on semi-​decent service here. No more. Like an idiot I forgot to make a payment, and next thing I know they cut off my service. and I could understand that. I made the payment and went on my merry way. That was a month ago. and then today they cut off my service again. Lo and behold, they supposedly never got my payment (even though it posted in my bank account) and on top of it they’re charging me a few «reactivation fees» which the previous morons I dealt with at Cox never once mentioned when I called them about this previously — making my payment triple. After dealing with several short, rude, sarcastic reps today (INCLUDING a really rude supervisor, which is what pushed me over the edge) I finally had it and canceled my service. I could care less about them cutting off my service, or about the late fees — like I said, that was MY mistake. However the awful customer service? THAT is NOT my problem. If I treated my customers like that at work, I honestly wouldn’t have a job anymore. I already have one of those lame crickett internet sticks and it’s already more consistent than the Cox service. I guess I’m going to have to go to Century Link eventually. They sent some reps around my neighborhood a few weeks ago and they were a) really nice and b) really knowledgeable.
Good job Cox — you quite literally drove me to your competition. I realize it sucks to deal with people day in, day out, but don’t treat me like crap when I’m one of the reasons you get a paycheck.

I’ve moved around a lot, and I’ve had just about every major cable company out there. COX is the worse I’ve ever had. Customer service doesn’t exist. Install was supposed to be free, but the jerk on the phone said that I should be able to install it myself.
BTW: I’m not a techy person, and I told him this, but he pretty much refused to send an install tech, and told me I had to do it myself, to go to the store and pick up the equipment. So I go pick up the equipment, get it all set up, as directed. The master bedroom cable outlet doesn’t work. Oh that will be $ 75.00, but if they had actually come out for the install, it would’ve been free. Another problem arose, Oh that will be another $ 75.00. I said, «No.» I had Geek Squad come out and fix everything.
Then I start having outages EVERYDAY, loss of internet and cable, and a lot of pixalization (screen freezing and digitizing little boxes). A neighbor had put up a flyer saying he was having problems with COX, but was told by them they wouldn’t check it out unless they had more complaints, but they had given him a credit for bad service. So I called, and the jerk said if I wanted someone to come out it would be $ 75.00.
I cancelled my service, and went with Direct TV. I’d heard both bad and good things about them, but I figured they couldn’t be any worse than COX. So far, so good, about six months with them so far. Unfortunately, still haven’t found good internet, I switched to Century Link, and they SUCK as well.
Another weird little tidbit, every single time I called, it was like I got the same jerk who was very rude with attitude. I must of called at least five times.

Crap cable service, go with Dish you will be way better off. Customer service is horrible, you have to keep calling back until you get someone who knows what they are talking about. Believe me, I do this because many of the representatives were not technically savvy when they were hired. Something is always going out and prices are too dang high.

Cox is terrible. For the tier 1 internet their download speed is ok if not a bit of overkill but their upload speed is a joke. I think it tests something like 1.5mb down/​256k up. The 256 being an arbitrary cap because they think all of their customers are idiots who just download music from limewire. There are other internet options but to get decent UP you have to double the price.
The COX internet is crap because Comcast provided me with 6mb down 2.8 mb up internet for close to the price i am paying Cox.
The TV is not too bad but I do get a random quarter second delay in the video feed from time to time. I get no DVR service with the moderate package i chose. I believe with satellite at the same price range I would have a DVR. Forget about getting the HD package I only have an undergraduate degree I dont make PHD money… which is what it would take to afford Cox HD.
The Cox On Demand service is a joke. Not only is it way over priced compared to just using Netflix but every time I go to use it to watch a movie the background comes up but no options. I have to do a cold boot on the box in order for it to load the On Demand properly.
Cox uses contractors… lots of contractors who never. ever get the job done right. I have had Cox installed twice both by contractors and neither time did it work properly. When I complained they sent out a real Cox employee who said the contractor did not even do what he said he was going to do which was go in the attic and connect my bedroom outlets since they had no signal. The real employee did fix the problem but told me if the master bedroom was not connected he could not fix it because «there are lots of rafters up there». Luckily it was already connected but give me a break. you want me to pay you for a service you are not going to set up properly?
Comcast gave me much better internet and much more reliable TV/​OnDemand services for a lower price. Comcast did use contractors as well and they were dumb too. I know this is not a review of Comcast but it was not until I had their service in another state that I realized how bad Cox was.

Aside from all the other complaints I have about Cox (see my review of the Cox storefront if you’re interested) I have to say that for a television content provider, it is remarkably difficult to find out what is on or what time something in particular is on if you go to the Cox homepage.
Often I am at my computer (internet provided by… Cox) and I want to find out what time a game starts and what channel it is on. As far as I can tell, from the Cox homepage where I am already signed in (so they know who I am, where I am and what kind of service I have) it takes a minimum of eight steps to get to TV listings. Can websites be obstinate?

Horrible customer service. The right hand doesn’t left doing. I just wish they would have some way to compensate someone for lost time or mishandled calls.
Their service is included in my rent so I have no control over who I get to choice for an ISP however when I do, they will not be my ISP.
I have little to nothing good to say about them as my experience with them in Arizona has been terrible.
They had to drop a new line for service however they left me hanging without service for over 2 weeks and I work out of my home. All they could say was, «we’re sorry». well that’s not good enough for me which is the reason I wrote this.
Thank you for listening to me complain. I honestly will not be using them for service in the future.

Subsequently if you allow your reviews to post to Twitter, more importantly the shitty ones, you will most likely get followers and DM’s from Co. reps. Within 10 minutes of posting my previous review on Cox, I had 2 reps contact (and follow) me asking if I still needed help with my internet, and also to assure me that «I wont have anymore issues». we’ll see about this, but I had to add another star for that. Although its wicked awesome that this happened, I do not feel that Twitter is the most logical place for tech support. (Although this is yet another reason that I love it).
I am done talking about these people now.