Commonwealth Casualty Company

WORSE car insurance ever! Avoid using them and pray you don’t hit someone using them! I was in Arizona visiting family and was side swiped by one of their insured customers. The insured took full responsibility; this accident happened on 10÷31÷15. Today is ¹²⁄₁₄ and I’m still waiting on my check. The lady handling my claim, Nariaza Perez, was extremely hard to get a hold of. I called and left messages 7X, including sending emails and didn’t get any responses. I finally tried to speak to her superior and it was magic! She picked up my call as I was waiting. Once I signed to receive my check, it was taking a while so I phoned again to follow up.
Here’ an snip of the horror story this company is: On ¹¹⁄₃₀ @ 2:15 pm, I called Nariaza and left a message and no response. On ¹²⁄₁ @ 9:48 am AND 1:32 pm, I called Nariaza and left a message and no response. On ¹²⁄₂ @10:11 am I called Nariaza and left a message and no response. Not one courtesy call back! I finally had to file a complaint to Midge McKeey, her superior whom also was not very helpful. She was, however, able to confirm they mailed out the check on ¹¹⁄₂₃. Today is ¹²⁄₁₄ and still no check. This continues to be a vicious and frustrating experience.
I was offered a $ 50 gift card by Nariaza to write a Unilocal review… probably sure this was not what she was expecting… but $ 50 does not give me back all the lost time I spent trying to get ahold of her. I highly discourage using this company as your insurance carrier.

Great company may look into using them to insure me. One of their clients hit us and they were very helpful and honest. They took care of our rental car and all expenses to repair my 2008 Cadillac STS to like new condition. One of the passengers of the vehicle was injured and they took every step to make sure he was financially able to be seen by a professional immediately.
Thanks again,
CAZ-​7163

My vehicle was in a collision with someone with this insurance. The company was very fast and courteous. I received a phone call just hours later, which I wasn’t excepting. Noël Sosa made the process very easy and simple. Thank you for making, what could have been a very stressful situation, essentially effortless.

I call claim yesterday, and Chris help me, he is extremely helpful for my all questions! Especially this guy is very careful, because my English is not good but he pay a lot Patience to explain how to fix my car ! Also the service is fast and good, My car everything is good now !

Company sucks so much cant rely on then to take care of you in the situation of a claim. My vehicle was stolen has been sitting in a shop of theirs for a month now and just the worst month of my life. Had a statement recorded by one of their employees and then 3 days later he didnt work there anymore. Case was trasferred to a Chris? And he was so rude and disrespectful. My car til this day has not been touched. This company finds anyway to not cover your car even called me a lier accused me of setting this up. Said it is fraud and i stole my own car. They’re nothing but a joke. STAY AWAY from this company.

Avoid dealing with this insurance company if you can help it. They will try to avoid paying for the work required to repair your vehicle and only approve work done by their affiliated shop which severely low-​balls everything. Fortunately my insurance company covered me so I could have my vehicle properly fixed after a month and half of going back and forth with Commonwealth.

One of their insurers rear ended my brand new BMW. I have been trying to get a hold of someone for over a week now and literally cannot in touch with anyone. I have left over 20 voicemails and NOTHING!
This company is horrible! Worst insurance company ever!!!

Absolutely dissapointed! Last night our car was vandalized. Although, devastating we felt reassured as we purchased towing and car rental. Well, unless you have an emergency between M-​F 8 – 5 don’t count on getting in touch with a live person. Our rear window is half gone and side mirror is dangling the vehicle is full of glass and blood and the adjuster suggested good olé duct tape. Not only will they not agree to tow they also consider the vehicle drivable and refuse to provide rental service. Every collision company is prepared to bend over backwards to help us, our only obstacle is the insurance company we pay premiums to.

Amazing customer service. This insurance was on top of everything. Milena was so helpful and answered all my questions. Thank you Milena!

I had a claim with CCC and I couldn’t be happier being I was the claimant, Their adjuster Milena was the sweetest! My claim was handled in a timely and professional manner. Thank you!

They tried to charge me over $ 70 a month for minimum coverage. I got better coverage with Farmers for under $ 50.
They have no concept of customer service. They seem to think that their rates are competitive even though there is no functional web site. I tried to pay on line but that wasn’t an option. You can’t even message them on line. When I spoke to the «manager» she didn’t seem to understand what I meant by on line. No joke.

An affordable yet reliable insurance company with great customer service and my claim was settled unexpectedly quick! Thanks

This insurance company is the most unreliable and disrespectful company ever! I thought I had a good deal with these guys but after my first payment they increased my payments by 50 $ some sorry excuse about my driving record even though they checked that beforehand. I thought I was paying for full coverage and when I needed to get my windshield replaced they had me go through the whole process, I took the day off work I put in a claim and after all that they said my glass wasn’t covered and needed to pay extra for that what a joke! the policy should say half coverage sorry excuse for an insurance company! don’t waste your money with these guys please!

absolutely terrible service/​company. I went to pay my insurance today only to find out it was cancelled today. given my payment had to be made before 12:01am today (Didnt See on the letter). I worked late last night tried calling last night and they were unavailable. so I tried calling today and pay them they told me «This Policy is cancelled, there will be a reinstatement fee» and the time I called was like at 12noon. c’mon people dont have no type of heart. it was only $ 99.00 NEVER again will I use this company. –Dallas Brooks

Worst insurance. Quick to take your payments but not so much when there is a claim. Just to report a claim you cannot speak to someone, always get a voicemail only. You have to leave a message and hope that someone will call you back. Once the claim is open, the assigned adjuster didn’t want to give me his office address to mail documents. Stated I needed to fax them to him and that he would mail me a letter back once my document was received with his address (what’s the big secret??). Attempted 20+ times to fax and the fax number does not go through. Called adjuster to get alternate fax number or a email address to send it informing of the problem I was having, and also refused stating something about the fax goes straight to his computer and that the cable fiberoptics in phoenix are not great and to continue faxing the docuements (refusing to give me any other way to get this docuemnt to him). After close to 40 attempts to fax the document for over 5 hours, the following morning attempted to call the main number to possibly have someone else give me an alternalte number to claims department, just to get a voicemail stating that the operator hours are from M-​F, 8 – 5 and to call back later (mind you it wasa Thursday morning, past 8:30 am already). Spent ½ day trying to reach the adjuster or someone in the claims department with no success. Extremely frustrating dealing with this company. I finally called and opted to speak to the customer service department instead of the claims department and explain my frustration, even though they have nothing to do with claims, the rep gave me and alternate fax #. For any and all that are having the same problem, the main fax # is 602÷242−3838.
If you want this insurance, pray that you will never need to make any sort of claim because if you do, good luck getting through to these people. Definately need to work on their communication skills. Sounds like a definate complain to the Arizona Department of Insurance so they can help me move this along. It is like pulling teeth with these people just to get the claim going. Would not recommend this insurance to my worst enemy.