Cold Stone Creamery

I’ve never been so disgusted with service. I was in there on Sunday night, and I didn’t catch the workers name but black and purple hair and piercing. At first she seemed helpful but as it continue it got worse and worse. I ask for two ice creams and she scoffed and seemed almost annoyed at the fact I asked. I told her what I wanted in the ice cream, did not respond, talk, or look at me but instead was talking bad about management and other employees, and was cussing and goofing around. I have never witnessed such terrible service and shew just God awful. Get new staff or train better!!!

Horrible place to go. Uneducated employees, ice cream place with no functioning blender, shouldn’t even be open.

Always very understaffed. Have a ton of customers and almost no employees. This place sucks, don’t recommend it.

I went on Valentine’s Day and the wait took about 15 mins. The 2 girls behind the counter looked like they haven’t had a break in hours. Even though they looked a little stressed they were friendly and engaging with the customers which is why I gave them 3 stars. Manager/​owner needs to hire more staff members so that people don’t wait too long. Even on regular weekends the wait can be ridiculous.

Staff is friendly but never enough working, lines are long and takes a good 15 or more minutes to get to the front, but they’re friendly so it makes up for it

Small place with only two people make a small line last for a while. The servers were nice and tried to go as fast as they could. I didn’t encounter any other the problems that were stated in other reviews. The new salted Carmel pretzel mix is good.

Today, the service was great. The girls working were sweet and helpful. The girl who helped me, Kiah, even gave suggestions on how to make my combo better. That being said, you can tell that this is a well used location. The reflective coating on the windows was peeling off, corners held on by tape, and scratched. The tiles near the windows were also super cracked. I just feel that if the owner invested some time/​money into the place, it would have a better feel. That being said, it was packed so I don’t think they’re hurting for customers! Could be why it’s so rundown… but still. Even if the coating on the windows was fixed, it wouldn’t feel so divey. Although, the actual preparation area looked top notch! That being said, the employees were wonderful and I even saw them handle an insanely difficult customer with grace. Seriously, this lady came in with a picture on her phone and demanded her ice look «EXACTLY LIKE THE PICTURE»…even with the chocolate drizzled the same way in her cup. Employees great, location great, atmosphere bleh…

Wish cold stone creepy was cheaper. Try the new fudge truffle.
Super rich but hits the spot for us sweet addicts

This Cold Stone Creamer should be called «not so cold stone creamery.» Paid $ 6 for a slushy milkshake-​like waffle cone. To top it all; waffle cone stale. Never again!

I love the ice cream. But I paid five dollars to be treated like the kid waiting on me was doing me a favor. This kid /​young man complained and griped the entire time about a lady who had just left the store. I was polite, but what I should have done was walk out! Rude, snobby, unprofessional. I wi not return to this location. Why do kids like that get jobs, and polite, kind ones do not. Makes you wonder. I have worked in the service industry as wait staff, bartender, and in retail. Some one needs to let the owner of this location that this kid WILL drive customers and business away.

I love this place! The reviews about the service here are not very good, and do not reflect my visits here at all! Every time I have come in, the employees have always been very pleasant and attentive. They are happy to allow you to try some flavors if you are thinking of trying something different. They do seem to be high school age, but from my experiences, they have all been very professional and pleasant. This location is quite small, but there is seating available inside and outside as well. Really convenient to me, especially when I need my milkshake fix quick! :) I recommend!

We go to this Cold Stone allot and have had only great things to say about it. But I was going to stop in Saturday evening around 8:30pm for some great ice cream but to my surprise I saw a ice cream fit in progress. Ice cream was flying everywhere and on employees as well. There was only one smaller gal that was trying to maintain a business like atmosphere for the on looking potential customers. She was cleaning and seemed to be trying to stop the madness.
I would not be surprised if they just put the ice cream back in the coolers after playing with it… pretty sad. Won’t be going to this Cold Stone for awhile if ever!

Living in Arizona, Cold Stone is a familiar sight. You know what you’re getting, the quality is always high & the staff is friendly and accomodating. There was one small problem in that the ice cream melted way too fast.
They really do have great ice cream here. What makes it great is that they use high butter fat content, which is all the difference when it comes to rich creamy ice cream. They have a fantastic selection of toppings as well as suggested flavor combinations. The ice cream always tastes fresh. I like the mix-​ins, and It’s pretty much consistent from store to store.
SERVICE: Friendly
AMBIENCE: No different from any other Cold Stone.
ICE CREAM: It was delicious! Delicious! Delicious
CONCLUSION: If you haven’t tried Cold Stone Creamery, you are missing out. PRICE: All in all it’s overpriced — It is spendy compared to alternatives (Dairy Queen and 31 flavors

This place is dirty and someone else’s review said the ice cram isn’t very frozen well it’s true. The ice cream and mix ins taste no different then any other cold stone. This one is just convient for me and is never a line.

The owner does not accept the birthday coupons that are emailed for this location.

My icecream was melted before I sat at my table inside the place. Yes it is Arizona and yes it is HOT in June but come on! If your going to serve ice cream you need to keep the place COLD! I should have just ordered a milkshake.
The young girls working there are rude and act like you are a bother to them for making them do their job.

If you like your ice cream with a dose of high school insanity, come here! Both patrons and employees seem apathetic to anything else but text messages and talking loud.

This is the weirdest little place. Yet if you ask me why — it’s hard to put a finger on it.
The ice cream is good, basic concept of put ice cream on marble, add toppings, mix and serve. Nothing overly exceptional, but always good. Bowls, cones, cakes and all the regular suspects. But this location…
It’s tiny, and stuffed, like it was an after thought, behind a Burger King. And both of those are in front of this medical complex that makes an L shape around them. When we were driving away I think I noticed something else there too, like an insurance office (I was too distracted by the prospects of ice cream when driving there to really pay attention) but I can’t be completely sure. It’s weird, because the combination of things in a strip mall doesn’t normally freak me out, but somehow these 2, or maybe 3 business together just seems weird. And it’s kinda tiny. There was only 1 table. Not too much parking either.
Summary: Ice cream good. Location, funky — but convenient since my friend lives down the street and she usually has a coupon. (Long live coupons!)