Cold Stone Creamery

My Rocky Road craving has been satisfied, and my expectations are exceeded!
Rich chocolate creamy ice cream with pecans, marshmallows and just enough fudge folded together with ice cream SKILLS on an ice cold marble slab.
Service was pleasant and timely.
Smallest cup is the «like it» size, $ 5.79 for my order (no drink.)
The one table was taken, so I wandered outside and found an awesome fountain around the corner of the store. Sat outside on a beautiful, cloudy day & enjoyed the heck out of my delicious ice cream!

Overpriced ice cream shop in downtown Phoenix.
I had a gift card to Coldstone, which is one of the main reasons I stopped by here. There are some pretty tasty options, and the employees roll in toppings to the ice cream. I got the tart cherry frozen yogurt with oreo cookies and chocolate chips — yummy! I also tried a strawberry cheesecake something or other.
There are multiple options for huge sundaes with cookies, waffles cones, and toppings. The prices are higher than most ice cream shops (but I grew up in Oklahoma /​Kansas with Braums). The prices range from $ 3.99 and upwards.
This particular location does not have free water or much seating at all. There are maybe four chairs and one table.

Mint ice cream mixed with Oreo is amazing little twist to the old classic. I’m starting my diet tomorrow and I’m happy camper.

We were walking in the dry heat around Downtown Phoenix and couldn’t remember where we parked. All I wanted was something cold in my mouth.
I got a bottled water and strawberry smoothie. I could have had some ice cream but the two girls seemed too busy chatting with each other. I didn’t want to be rude and interrupt.

Custom ice cream. Ordered a «Chocolate Devotion» without the chocolate chips (too chewy) and they asked if we’d like extra brownie pieces in place of the chips. Of course! Great service.

This place was pretty shoddy looking — like it hasn’t had a deep cleaning in a while. Everything was crammed into the tiny space and looked like it hadn’t moved in years. So of course I decided to order my son an ice cream cone… a very ordinary yet expensive ice cream cone. He then needed napkins, lots of them, because the store was warm and his ice cream was rapidly melting; not that we’d stick around anyway, given that there were only two chairs to be found and one was occupied by my friend whose idea it was to go here. Needless to say, I won’t be back if I can help it.

By far the most bizarre non-​patron experience I have had in downtown phoenix. Got a couple coupons in the mail for cold stone so I went to use one of them– a buy one get one free for the signature dishes they have. I don’t like chocolate but wanted something with cake batter ice cream… so I ask for the birthday remix in a cup without the chocolate and brownie mix… essentially all I wanted was the cake batter ice cream and the sprinkles were fine… the owner (?) tells me no I can’t do that because the coupon doesn’t allow me to modify their «creation»…bizarre considering it’s not like I was asking for substitutes or anything, I just didn’t want any of the chocolate crap and the way they mix it all in would have made it all but impossible for me to order it as is and then remove it. I would have been saving them money (toppings) if they just let me order what I wanted. I ended up walking out and tossing their coupons in the trash. Great customer service/​people skills… not!

The service was ok, I paid using my Gyft app on my iPhone and had to actually handle my phone to type in the number. This kind of bother me. Please just get a scanner.
They didn’t have many flavors of frozen yogurt, but that didn’t matter. I went for sugar, fat, and happiness.
I got the founders favorite with cheesecake ice cream. Heaven. My sweet tooth satisfied.

Some people like this place, some people love this place, I gotta have it ;)

They skimp on the ice cream. I’m used to having my like it size overflowing so much that I have to ask for it in a love it cup. And their cake batter ice cream wasn’t very sweet.

Consistently good ice cream in a convenient downtown location! The staff is always friendly, quick and helpful too!

Good service and good icecream!

If you like a mix-​in type ice cream place, you’ll love Cold Stone. This one is kind of hard to find, but it was great.

I love love loooove cold stone. It’s our first destination when we decide that we want ice cream. I don’t know what it is about this location… the service is always so… I don’t want to say horrible… but it’s always awkward. The staff just kind of continues to talk amongst themselves when you enter the store… as if they don’t know why you’re in there. We always ride our bikes to the store being that we live nearby, and we always ask that we can take it to go. After we request it to go, the hand it to us, open top and a spoon. Then we have to ask them for each individual thing… we have to ask for lids… then we have to ask for a bag. Either way, we’ll always go back because they serve ice cream… but it’s just like a hard core awkward off in there.

After a hot, tired walk to get the ice cream it was delicious. Also, very pleasant to sit down and eat at the Arizona Center.

Mike was super friendly… So was his cute co worker (short brown hair). Thanks for the great bday remix!!!

Pleasant staff, typical yumminess! Cookie don’t you want some with sinless sweet cream
I was not as offended by the staff as others, but we also went close to 8pm on a week night.
I was more offended by the stupid people in the store!
I always get the same thing! Cookie don’t you want some. And i substitute the sinless for the regular. With all that goodness inside, you can’t tell the difference! I also go with the love it size — they fill it up really nicely!

I love Cold Stone. I’ve been patronizing them since they were just starting up. Now they are a huge corporation and sometimes I have a hard time going because of it. The one thing that makes it easy to not go is the AZ Center location.
This Cold Stone is staffed by the laziest, rudest, worst employees ever. Most Cold Stones get a bit chaotic because employees are running around trying to get through the line of customers. Not at AZ Center. They operate in slow motion, if they operate in any kind of motion at all. There are always 4 or 5 employees working but almost all of them are in the back. The one out front does all of the work and usually takes a break between customers to go into the back to txt someone. Asking for anything beyond a simple scoop of ice cream is turned into a chore by these kids. Don’t you dare ask for a smoothie or something that requires them to «go get something from the back» because you may never see them again.
The girls that work here all have 6 inch fake nails and the boys all have tear-​drop tattoos under their eyes. It is a wonder that management doesn’t fire them all but, after seeing a manager, I realize that this business is simply a front for either prostitution or dealing drugs.

So, I finally broke down and went to coldstone. Its located here in the Arizona Center, and I walk by this place a million times a day at work. During one of the hot days last week, I decided that I needed a cool down, so I wandered in during my lunch hour and grabbed some ice cream.
For starters, I do like this place-​sort of. I think they have a great product, but I find that thier ice cream is just so rich, to the point where its almost to much to eat. Plus, I think that even though they are a more original idea, I feel like thier menu lacks in ideas and I have a hard time deciding what I should truely get.
After going to sweet republic in scottsdale, I don’t know that I will be returning to Coldstone. Thier ice cream is to heavy, to rich to taste, and well, overpriced in my opinion.

Man, I love Cold Stone! Sorry you had a bad experience, Jennifer L.
Nothing like cake better-​flavored ice cream with caramel sauce and peanut butter cups mashed in!
I think it’s a bit pricey, but you also get what you pay for. The quality of ice cream is really good.
The cones are always fresh (mmmmmmmm waffle cone!) and you can take a taste of any flavor ice cream you want.