CL Eye Care

This review is purely for Dr. Marmo’s administrative capabilities — not his clinical competence.
The former is dreadful. The later? Who knows?
After noting from his website that he was an orthokeratology specialist, I called Dr. Marmo’s office to make an appointment. The fact that he answered his own phone should have given me a head’s up, but we set up an appointment for a week later. When I asked whether he needed my eye history from my former physician, he said «no». End of conversation.
A week later, I arrive at his address and find that his name isn’t listed in on the building’s directory. I call and leave a voicemail. I then decide to ask whether any of the other physicians in the building know him. After asking several offices on different floors, I accidentally stumble into the one that he apparently rents space from. I draw his attention to the fact that he isn’t listed in the building’s directory and his reply was, «Yeah, I gotta do something about that.» He hands me the paperwork to fill out and asks for my insurance.
As soon as I pull out my vision care card, he says «Oh, I don’t take that one.» Oh, ok. My condition is covered by my medical, so I offer that as well. «Oh, no. XXXX won’t let me into their network.» I was completely speechless at his abruptness and lack of customer engagement. i had taken time off from work and driven to his office. I literally searched to find him. No apology, no suggested advice.
Well, doctor, I guess we’ll part company then. Would it have killed you to inquire about my insurance coverage on the phone when you took my appointment? You could have saved ME the time I had to take off from work and travel time to your office. It would have also saved YOU this review.