Carl’s Jr

This place is always clean, the staff is friendly and the food is always hot (and pretty good). No nonsense here — if you ask for an extra sauce or two — no big deal. They don’t charge you 25 cents (Thank you very much). If you ask for something changed up a bit or made a bit different — no big deal. Drive thru is efficient. I once, and only once, had an incorrect order in the drive thru. I live close — I went back to get the item. I was treated like a King!!! The staff were genuine when they apologized, got me a soda while I waited, got my item plus a little extra treat AND the supervisor came out to apologize which I thought was a nice touch.

I got a western bacon cheese burger, the meat was overcooked, bun soggy, cheese cooked away dry, I think they microwaved this thing, I never learn, not the first time to experience horrible food

Have had decent experiences with Hardee’s (CJ’s sister operation in the Midwest) and had recently bought a $ 10 CJ gift card through charity fund raiser, so yesterday (8÷1÷15), my family and I attempted to use use the gift card at CJ on Chandler Blvd in Phoenix. After waiting a long time to order (apparently drive through customers always have priority), the cashier couldn’t get the card to work. I don’t know if she was incompetent or the system was broken. I later checked online to make sure the card was still good — balance showed $ 10 as expected.
Between being understaffed, taking drive-​through customers on a priority basis, and the fiasco with the card, we easily spent 4x as much time there as we had anticipated. Not the definition of fast food.
Now I have to find a different CJ to burn up that gift card, and I certainly won’t buy another.
Edit: Forgot to mention, the music not only generally sucked but was way too loud, except in the kids’ play area, which had a very unpleasant odor.

It’s rare that I have notable positive experience at a fast food let alone think of writing a review about it! Not only was my order 100% accurate based on my order at the drive thru intercom, but the attention to detail was fabulous. I got a turkey burger without condiments and added guacamole (amazing btw), and stated I wanted ranch with my fried zucchini (usually that never ends up in my bag). All aspects were correct and cooked to perfection, as well as impressively ripe and red tomatoes in my burger!

drive through quickly at 10:30 in the morning. I got an expensive sandwich, it taste like a day old the cheese was hard and around the edges, bun old and hard.

The last 2 out of 2 times I went here my order was messed up. The girl behind the counter didn’t even acknowledge us for a few minutes when we walked in. She was working on her schedule or something. My famous star sandwich was just sad looking. Not very appetizing. I don’t think I’ll be going back here again.

The sign outside says open until 1:45am (now is 12:39am) and they are closed! BOO! All the lights were off, not a person insight. Not sign stating any explanation as to why they are closed!

79¢ large drinks. Enough said. Giant delicious diet coke. Yesssss. Also they have tea and will mix it with sweet tea or lemonade for a little AP action. Haven’t tried any food… well ok that’s a lie, I once ordered a small fry. It was salty, fresh and tasty!

I really like this Carl’s Jr for many reasons: It’s nice and open… the service is really good… very helpful and friendly employees… and the place is so clean. The temperature inside the restaurant was comfortable and enjoyable. Usually the fast food places I go to tend to be either freezing cold or rather stuffy and hot. Not this one, as it was just right.

Will never go here again! Over cooked meat, sooo soggy bun (not exaggerating in the slightest) and the lady and the window… not very friendly. Shorted me on fries and no ketchup even after asking for some. They did give me a napkin, yes, one napkin. Very disappointed :(

I have only been to this location a couple times, but every time I have my food has been cold and hard. I do love carls jr and have never had an issue with this other than at this location. Though my fries came out hot, my chicken sandwich would have shattered if I threw it at the wall. Lol for $ 8 I would hope it would be a little more fresh! Come on carls jr! You can do better than that! :)

This was the best Carl’s Jr I have been to in a while. The wait was a little long, but I’m ok with that if I get fresh food (and it was).
The chicken sandwich was cooked well but not dry at all, and the sauce was really good. It’s not quite Chick-​fil-​a, but still a solid sandwich.

If I could give no stars I would. This is the 2^nd time I’ve been to this carls jr and the employee either had a smart mouth or just rushed me out. Which is ironic both times I’ve been to this location there was nobody else in the restaurant. Will never return to a carls jr because of this. I asked if they were still serving breakfast and I get a yea in a tone that made me feel like I was stupid for asking. The 1^st time I went for just a milkshake. I asked for no whipped cream. Received my milkshake with whipped cream when I asked for it to be removed the man just scraped it off and poured half of my milkshake out just to remove the whipped cream and handed it back to me. I watched him do it and I immediately asked for my money back. Worst experience ever!!!

Great customer service with friendly employees.
Sometimes things can get backed-​up, but remember this seems to be a training location for new local CJs.
They are very flexible with allowing customers ask for food «their way».

This was my first time visiting Carl’s Jr since I was 10 and living in SoCal.
We came here for a play date for DD and her friend.
The temperature in the main dining room was almost as hot as it was outside. I estimate it was 95–100 °F inside. Come here if you like saunas because I was told the a/​c «is always like this» inside when I asked if the a/​c was out.
We saw milk sitting on a counter, unrefrigerated, for at least fifteen minutes or longer.
The grossest part? ALL of the tables were dirty. I mean, GREASY FINGERPRINTS dirty. If a rag was used to wipe these down, it must have been without soap or water.
The kids were happy with their Spiderman kids’ meals, so yay for star shaped chicken nuggets.
On the bright side, The kids’ play area was cooled to an appropriate temperature. They had fun playing there, hence the 2 star rating.
This visit will most definitely be my last.
What gives Carl?

Great location; friendly staff. Nothing above and beyond to report.

I admit, I’m a Carl’s Jr fan. They have such tasty burgers!
Anyways, I used to frequent this location more often when I lived down here. Open early, stay open late, with a very clean lobby area. Can’t complain!