Capitol Collision

On December 12^th 2015, I was sideswiped on my way to work. The passenger side damage to my beautiful 2014 Ram 1500 Truck was horrific. The other drivers insurance was responsible for the repair (which they greatly underestimated). I had already gotten a preliminary estimate from another shop (which I will not name, but say they advertise on 98kupd ALL THE TIME). Before I had decided on a collision shop to repair my truck, I scoured the internet for information and customer reviews. When I googled «Highest Rated Collision Repair Shops in Phx, AZ» guess who popped up on top of the list… Capitol Collision. I worked with Rodney and Thomas over at Capitol, met the owner briefly and forewarned them that I am fair but extremely picky about quality. The owner told me he understands and Safety, Quality, and Customer satisfaction are top priority to him and his entire staff. They also dealt directly with the insurance company to make the process easy for me
Got my truck back on January 19^th, 2016…30 days after I dropped it off and with Christmas and New Years in between. One word… Awesome…from start to finish, and my truck… you can not tell where they had to remove parts of the body and repaint the entire passenger side of the vehicle.
Thanks to the entire crew of Capitol Collision

The car accident that I was in prior to visiting Capitol was my first so I was not sure what to expect. I was in an accident 4 weeks prior (neither of which were my fault btw) and the collision place that worked on the car I was hit in first (which was not my car) did an awful job. Mind you, the car I got hit in the first time was one week old to the day. The bumper didn’t match, there was discoloration on certain areas of the car and it took them almost 2 months to get it done. I begin with that because I went to my experience with the expectation that that was the same service I would receive which would make this experience just as miserable as the accidents themselves. Little did I know my experience would be top notch! My car was just as beatiful as it was before I got hit and it was returned to me in a timely manner… I believe a week or so. And even then, it was only because there was a hold up on the other party’s end. Thomas and Michelle (the receptionist, I believe that is her name… forgive me if I am wrong and you read this!) were incredible! Personable, hospitable, great customer service, and even the other lady who helped get me into the loaner car was great at making a connection with me simple by being aware of the out of state school that I went to. This may not matter to other people but I am a firm believer in the difference is in the details and sometimes it is this that separates places that often appear similar from a superficial perspective. Dan did an amazing job with his support staff. When I met him he made me feel comfortable from the jump as well. His people are a reflection of the one I received from him. So he definitely left me in good hands. If you’re in the area and need a car repair I highly recommend them! You won’t regret it and will be in great hands :)

I go to school in Arizona and its far from home so when I have a problem I’m very cautious on how to get it taken care of. My car recently got messed up, the front bumler was totally cracked. I decided to go to Capitol Collision because it is very close to my school, and from the moment I walked in to get an estimate to when I picked up car, they were nothing but great to me. Their customer service is amazing and they treated me very well. I know nothing about cars or about fixing them but Rodney who did my estimate was very helpful in working with me and not taking advantage by over charging me and he gave me many options of how to fix my problem. And I have to say for a very great price, my car looks amazing ! It looks even better than before it got messed up and I am truly grateful! They finished it very fast just in time that I could make it home for my Christmas break. And the ladies working in the front desk were extremely helpful in helping me sort out money issues. Overall my experience in taking my car here was a great one. I would recommend them to anyone and everyone.

Great experience! I was kept updated the whole time they had my car. My car was ready 5 days early. When I arrived to pick up my car it was ready to go all clean and looking brand new. I will defiantly recommend them to family and friends.

Had my vehicle repaired here & they did a wonderful job. additionally they updated me during the process will regular phone calls. and best of all, they helped me w/​my deductible. would definitely recommend this place!

They were super nice and always offered me drinks when i came in to make sure I was comfortable! Also, I dropped my car off really dirty and i got it back looking brand new!

Great customer service, kept me informed throughout the whole process. Quick to return calls and e-​mails and not to mention my car looks great! :) would definitely recommend.

My wife’s car was repaired in 2014 after she was sideswiped and hit on the passenger side, causing a complete rebuild of that side of the car. Capitol was contracted through our insurance, and the car looked and worked as before the accident – they did a great job.
Fast forward to a few weeks ago, and the door on that side of the car was having problems. The door could not lock properly and the door was either always unlocked, or couldn’t be opened. Rodney and Capitol replaced the lock and the door works great now.
Glad that they backed up the guarantee on their work!

Capitol Collision made a really difficult time for me a lot easier. From the guy that towed my Lexus to the professionalism of each telephone call and email, I was truly impressed. It is hard to find a body shop that works with such honesty and care for their customers.

Brought my daughters car in for repairs to her door. Service was excellent and I got a cool shirt. Any time my daughter has issues with her car in AZ, this will be the first place on my list!

Capitol Collision Review
Had some damage to my rear bumper so my son recommended Capitol Collision. Checked them out online and at BBB they are A+. Like many others I had a really good experience with them. They answered all my questions, guided me through the process, kept in communication and did a «like new» professional repair along with a warranty. My car was ready long before promised. It had been washed and the front carpeting cleaned (which I really appreciated). Looked great! Nice dealing with courteous, knowledgeable, professional people who give you that something extra. For efficient no hassle service and quality of repair I gave them the highest rating. I would definitely come back and and also refer others to them.

Dan and his staff at Capitol Collision are amazing. I was in an auto wreck and my husband had to deal with all the calls. Once he reached Dan they dealt with our insurance company and kept us updated daily. The service us top notch. They care about their customers. I would recommend them for any auto body repairs.

Capitol Collision was great to work with. In the middle of stress and anxiety, they were gracious, caring, and very helpful! They set a date for when my car would be done and it was done on time. They even detailed my car and it looks great! If you or a friend need an amazing collision place, go to Capitol!

Thanks for responding Dan. Ive forwarded all information to the Arizona Department of Consumer Affairs. Thank you for your time.

I was referred to Capitol Collision by a few friends, and after I went in and talked to Brian, I felt comfortable bringing in my car. During a conversation with my insurance adjuster I had a question for Capitol and the owner Dan got on the phone and personally talked to me. I would definitely do business here again. My car looks great!

I’m updating my previous review because this business cares enough about the community and their customers that they called me back and I spoke to Bryan about my concerns.
They realized what went wrong and it is my sincere belief that they will use this to not only improve, but to strive to keep their customers happy and maintain high customer satisfaction reviews.
Most business would ignore their review and «not worry», but not these guys. I appreciate the time they took to speak to me and appreciate
walking away shaking hands.
Capitol Collision not only deserves your business, but should have your business because they care about its customers and they are local. Most importantly local business are the heart of America!
My first interaction with Capitol was a great experience, although my situation was time sensitive, I’ve moved on in the property phase of my accident.
I will give them another try should I ever need a collision center, and I would recommend to you as well.

They are extremely friendly and provide quick and quality work. My bumper was barely hanging on and within less than two days a new bumper and paint job was done. Rodney was the mechanic who helped me and kept me updated on all that was wrong. Outstanding.

Went in for a quote, which they gave me immediately, and set up an appointment for the repair on the spot. Fast and friendly.

Capitol Collision did an awesome job on my car. They helped coordinate repairs with the insurance company, my rental car, and walked me through the whole process. I was in a little fender bender so they were able to fix my car and repaint my bumper in one day. They also cleaned the entire interior of my car — I swear it looks better today than the day I bought it.
I also love that Capitol is family/​locally owned so I know my money is going right back into my community.

I went to several body shops around the valley for a quote to fix my car and by far Capitol Collision Repair was the most reasonable! They were fast, friendly and got the job done. My car looks brand new, they even washed it inside and out. Look no further than Capitol Collision Repair YOU WON’T BE SORRY!!! This is the place to get your car looking like new!