Camelback Subaru

1 star is very generous for this shady dealership.
I was interested in a 2016 Subaru STI on Friday and requested a «blow out» price and was contacted by Doug through e-​mail. After several exchange emails about my upside down trade and the price of the vehicle, I wanted to know the financed amount. He informed me that I would have to come in for a full evaluation. Fair enough, so I stopped by after work and worked on the numbers. The trade value they gave me was a little lower than I expected and they weren’t willing to lower the price of the STI because it was a «hot item» or give me more on the trade to compensate. I told them it’s no deal; I’ll think about it and left.
After thinking about it over the weekend, I called Doug that Monday and stated we can closed the deal if they lowered it another $ 500 and if they can get me the color in white or blue. He said the blue was sold over the weekend, but he might have one coming in and stated he will call me back, but failed to follow up. I called back after a couple hours and he said he is still looking into with his inventory manager. Right, because it takes anyone that long to look up a car within their lot. 5 hours passed and he finally calls and said that he just got a blue one and that I would need to come back for a reappraisal of the trade in. I figured the value wouldn’t change, but I was wrong. Not only did they dropped my trade 1k less than what they originally quoted, but they also increased the price of the car. Making it overall 2k more than anticipated.
I asked them why did they quote me a higher amount 2 days ago and their reason was because they didn’t do a «full» appraisal on it at the time. That’s some unethical business practices and poor customer service on Camelback and I’m surprised they’re still in business. The whole time I was there, Doug never approached me or greeted me, but instead had his «minions» do the dirty work for him. The whole sales people are all out there to steal and rip you off. Overall, my experience was a waste of time, constantly lied to, and tried to lure me into a regrettable purchase.
Don’t waste your time on this garbage dealership.

Great service in the parts department. Markos Mylonas was very attentive to my parts needs, he was able to locate the parts I was in need of, and delivered them in a timely fashion.

Cannot express my gratitude for Camelback Subaru. I have had my used 2010 STi serviced with them since purchase at 6,000 miles. They truly care about their customers. A special thanks to Mr. Jim Bible for standing behind his products. 10 year customer and very happy.

Harassment starts with asking a few simple questions…
My 9 month pregnant girlfriend and I stopped by to check out the Crosstrek, which we were interested in buying for our growing family. We met with Kris Patel from the sales dept. Keep in mind, we went in just to see the car and didn’t even want to take it on a test drive (which he later talked us into). We made it very clear that we needed to look at competitive vehicles and make the right choice for our family. We also made very clear that if we chose the Crosstrek, we would call and then come in…
Bottom line is…
Do NOT give salesman Kris Patel your telephone number if you speak with him at the dealership. He will call you over and over. His newest trick is to call 3 – 4 times back to back.
Thanks to Kris’s borderline harassment of my family with phone calls, which he is now blocked from doing more of, we will NOT be purchasing a new Subaru from Camelback.
Who in their right mind would think calling someone over 30 times would persuade them into buying a car from you? Kris must either have a quota of pregnant customers to harass or entirely too much time on his hands.

I just wrote this review, but I didn’t save it, so I’m trying again…
What an insane experience! I offered to pay what they offered online for the car ($ 25k) and asked for $ 9k for my honda accord with 75,000 miles. I expected to get negotiated down to say $ 6. Mr. Sales Manager came out and said that in fact they would not negotiate below $ 28,000 and offered me $ 1,000 for my trade in. They told me our offers were too far apart.
So if you want a car from them, look at the online price and add $ 5,000 and ignore the value of your trade in. I would have paid a good price for that car, but I’ll pay someone else now.

I found a used car on their website that I liked and so I requested a quote online. They called a short time later to ask me when I wanted to come in to look at it. I told them a time and about a half hour before the time they called me again to confirm that I was coming in to look at the car. When I got there, they told me the car had sold at auction in the morning, before they even called me — they knew the car was gone when they began calling me to set an appointment to come see it. Then of course they tried to upsell me into something totally different. Total waste of my time.

We drove to Camelback Subaru from Escondido, CA to buy a 2016 6-​cylinder Outback. We had been trying to get one for about a month. My husband negotiated over the phone with several people at the dealership and arranged a deal before we drove out there. I was a little nervous because the deal was below MSRP for a car that was almost impossible to get a hold of anywhere in California, Arizona or Nevada. However the car was exactly as promised and there was no funny business with the contract. Everyone we talked to at the dealership was very friendly and they even welcomed our dog. I want to say a special thank you to Jermel Parson who helped us with the paperwork and showed me everything I needed to know about the car before I left as well as Alex Aaslid who helped us through all the finance paperwork. They both went above and beyond to make the car buying experience a pleasure.

Got a $ 4,500 estimate for head gaskets, broken transmission mount, struts, sway bar, and belts. Took it to my mechanic and only sway bar bushings and ac belt needed replacement. The seepage on the head gaskets was small and from a leaking coolant hose connection. The transmission mount was tearing but not broken as they wrote. The struts were not seeping and were very stiff.

If you go in for service, you’ve gotta ask for KYLE. He is amazing, honest and not a sales sleaze. I can’t guarantee a good experience if you don’t have Kyle helping you. My rating is for Kyle! I’m not a fan of the newer management group.

Bought my car here 4 years ago, came in for service, Kyle was great to deal with.

My rating is below zero but Unilocal won’t allow you to go below 1 star.
Saw a 1999 Toyota 4Runner advertised for $ 6,995 on there lot so I called at 9:59 In the morning and talked to Angela and asked what’s the price price she can give me. She said her manager Frank would call me. When he did 13 minutes later we came to at deal and I told him I’ll leave a $ 500 non refundable deposit and wire the rest and have the truck shipped to San Diego. He agreed and charged me credit card and said his finance guy old call me with the wire instructions. Great! I said.
30 min later some arrogant, rude, typical car salesman called me back and said no way we can sell you the truck for that much. I said you already ran my card and I thought it was a done deal. So what can you do for me. NOTHING he said. At this point I mentioned this is not how you do business and I will leave reviews saying how dishonest you guys are. I asked for his name and he said if I leave a review they will sue me and hung up. I did not get his name but his phone number is 954−654−0004.
About 30 min later the price on auto-​trader jumped $ 2,000
Well sir here is my number so your attorneys can get in touch with me 619−666−1219. They can call me anytime they want.
Do NOT TRUST THESE CLOWNS.
My fellow Unilocalers I urge you to go to another Subaru Dealer if your thinking about buying a car. Take my experience these guys are dishonest. I’m trying too get my $ 500 back (wish me luck)

Thank you Shelby for an amazing car buying experience in less than one hour we were singing and for the payments mom wanted.

Went car shopping today drove cars in the 30−60k range. This Subaru dealership wanted a credit application before a test drive. I was insulted by two employees assuming I could not afford a vehicle. Take your money elsewhere the customer service here is way below par.

Wasnt looking for a different car but was called by the sales staff and told they were offering 125% of KBB for my trade-​in. I have a 2007 Outback with the highest trim in good condition. That’s 11−12k on KBB so I thought 2600 – 3000 on top of the trade in value is a solid deal. Went to take a look at one of their used vehicles that was in the price range I could get when factoring in the bonus from the trade-​in.
Salesman worked quickly to process my trade-​in (the 2^nd star) but they low-​balled me so much on it, it was insulting. Offered $ 6k with no intentions of changing it, didn’t even acknowledge the original deal of 125%KBB– the salesman kept trying to talk to the deal advertised on the phone and the finance guy would wave him off and actually said «it doesn’t matter.»
I wouldn’t buy a car here. They over promise and under deliver. There’s nothing special about this place. If you want a car from their inventory, go to a different dealership and tell them about the car you want– let them make the deal between each other.

Run away! Do not go to this dealership. There are several other dealerships with a higher level of integrity and ethics then this place.
I received a call from the dealership along with several others based on an online request I submitted. Here is my experience with Camelback Subaru:
I visit with one of their sales managers he advises me that there are a few vehicles available that meet my criteria.
Wonderful let’s sit and discuss pricing. I ask him again are you sure you have this vehicle? They say yes we spend over an hour going over pricing, and come to a fair price.
I agree to purchase and the manager heads back to get the paperwork, after 20min he comes back and says I have some good news and some bad news.
The good we came to an agreeable price, the bad we do not have the vehicle available nor can we get it. Ok, so I ask they stay in touch and let me know when they get a vehicle.
I receive a call a few days later. They have great news they have one in stock just off the truck. I am so excited I say great what needs to be done? All they need is a deposit and we are good to go. Sounds good everything else is figured out here is my card info for deposit. They thank me and say your car will be waiting for you. The next day I receive a call stating that they don’t know what happens to original quotes and paperwork but this car is actually going to be 4000 more. Complete bait and switch unethical and misleading. Read these reviews and do yourself a favor stay away!
There are several other dealers in the valley that are more trustworthy.

I will never step foot in this dealer again. I was ripped off by the service department and bullied, pressured and treated like I could be manipulated into anything because I was a woman.
I took my 2004 Outback in for service for a knocking noise in the front and some squeaking in the rear. I was told that I needed struts and tie rods — $ 1250. When I drove the car home after having the service done, the exact noises were still there. I called the service department and brought it back in. They had the tech that worked on the car test drive it with me and he heard both noises before we were out of the parking lot and told me that he knew exactly what they were. My first question — did he not drive the car after he completed the service? I was told that they would look at it and let me know. I soon received a phone call explaining how bad my axels and sway bar were and that it would be $ 1800 to repair both. My second question — why does the paperwork that I was given about the extensive diagnostic that was done the day before show that the axels are not in need of repair? Either they never inspected the car once they saw that there was an issue with the struts, they never drove it after the service to make sure that the problem was fixed, or they knew everything that was wrong and realized that I wouldn’t want to spend over $ 4000 to fix this car. I never have been able to get any kind of answer on what happened.
I said no to the additional service and asked what could be done about refunding my money on the original service that did not fix the problem. When I got to the dealership to pick up my car I was directed to the sales department to see what they could do for me. I told them that I needed a payment around $ 150 and that I was interested in leasing a Crosstrek. The sales guy immediately got out the paperwork to run my credit and write up a deal. Whoa! Hold on, I just need to see if I can afford the car I want and I want a refund on that un-​necessary service. They came back with a $ 392 payment, which I said was not $ 150. They went back and after a while said that they had something that I should be happy with — it was in the $ 200s. He then pushed the piece of paper in front of me that said my payment would be $ 297. .. how is that remotely $ 200?!?
I was never given a clear answer on what I was getting for my trade, how much the car was, or what they were going to do about refunding me my money. At this point I told them that I wasn’t doing a deal right now and I needed to think about my options. The finance manager told me I should go home and meditate since I was so upset. I seriously doubt that he would have said that if I were a man.
I emailed the general manager with my concerns and to date have gotten no response whatsoever from him. I have gotten about 30 calls and emails from the sales guy wanting to tell me about the great incentives they have. So obviously management doesn’t care if the service and sales people are out scamming and pressuring customers. I finally went to Subaru America and they agreed to give me $ 1000 as a customer loyalty reward if I purchased a new vehicle.
I ended up leasing an Impreza from The Subaru Superstore in Chandler. The very first time I asked for a payment of $ 169 I was presented with a deal that was $ 167. It included the price of the car, the amount I would need to put down, all of the other taxes and fees, and the amount that I was getting for my trade. He even showed me another Impreza that was a little lower in price so that I would have less up front if I couldn’t afford the higher deposit. After explaining my situation with Camelback he contacted Subaru and got them to increase the amount of my loyalty reward to the full $ 1250 that I had spent on the service. He even suggested that I should try to sell my car for more money than the trade in value (which I did and got twice the trade in value).
So if you want a really great experience buying a car go to the SUBARU SUPERSTORE IN CHANDLER, and stay away from Camelback Subaru!

I sincerely wish I had read the reviews and done my homework before buying a car here.
I purchased my Volkswagon Jetta from here almost 2 years ago (I know– buying a Jetta from a Subaru dealer??) When I walked in I knew what I wanted– a white Subaru Forrester. I was just out of college and had a good job and some savings that I was ready to put down. First, the sales person directed me to the used car guy on a lot nearby. (I think they’re all related) For the life of me I couldn’t figure out why he took me there. My mom and I were there together and when we walked in to this used car guy he was disgusting– he was using chewing tobacco and wanted to talk about my credit in front of 4 – 5 other people (employees??) there. When I told him I wasn’t comfortable with how this was going he told me this was how he ran his shop and I could deal with it. I looked back at the first guy who took us over there (sales person from the original Camelback Volkswagen place) and said I’m not doing this and walked out. He was sooooo apologetic and wanted to help us so we said fine– but we’re doing it on your lot.
Fast forward 3 hours and I had purchased a 2010 used Volkswagen Jetta. I didn’t even test drive a Forrester. I know I was swindled but unfortunately I was too dumb at the time to notice it. Luckily, I freaking love my Jetta so I’m not having buyers remorse, just wished that I had been able to look at the Forrester.
The reason that I’m prompted to write this review now is because I still get promotional emails from them and it’s extremely unnecessary. I moved out of state and am just not their target market anymore. First, I unsubscribed using the button on the bottom of the email. (That was about 3 months ago.) Then, after getting another email about 2 months ago I called to complain. I talked to a man in the service department (I have no idea why it went there) and he agreed to take me off the list. Finally, I got one more promotional email this week and being frustrated that they weren’t respecting my right to unsubscribe I looked up the CAN-​SPAM laws– and they were indeed breaking the law. I called and had to leave a voicemail in customer service — when she called me back (and left me a voicemail) she said that she would indeed take me off of the promotional email list.
I’ve had a very frustrating experience with them and am not convinced I would return.

Deceptive salesmen. Will promise you anything you want as long as you initial a piece of paper to get the contract printed up. Lies & deceit even from the MANAGERS! Unbelievable that dealers are still legally able to function in this manner. Don’t trust a word any of them have to say because your contract will not reflect your agreement. Be sure to read every single line. That is, if you even manage to sift through all the bullshit and get that far. I suggest taking your business elsewhere where honesty, customer business, and retention is actually valued.

This place is so horrible I don’t even know where to begin. They tried to treat me like a retard and give me horrible prices with horrible APRs. They used horrible sales tactics and tried to pressure as hard as they could and get me to shake a hand or sign the back of a piece of paper where the manager would scribble bullshit deals. He came back 4 times with new prices and APRs until he’d cut the price by like 3k and the APR was down from 10% to 4%. I told him every time I’m not comfortable signing that day.
At one point he wanted to check if I needed a consigner and what not. I told him DO NOT do anything with my credit if it involved a hard pull/​hard inquiry. I told him this 4 or 5 times. He looked me in the eye and said he wouldn’t do that to me. Guess what showed up the next day? Hard pull on my credit report that I believe dropped my score 10 points.
This isn’t even it. He brings the director or who sits down like a cocky asshole and says, «Yo what’s going on why don’t you wanna buy this car? Blah blah I’m doing all this shit for you». I tell him I never planned on signing today, the negotiations have been deceptive, and I’m not interested in any options on the car. He got up and got back down and slammed his hand on the table, other workers quickly looked back to see what was going on. He apologized immediately for slamming his hand unintentionally. Okay… My girlfriend tells him we have some personal shit that’s preventing us from signing that day, he rudely asks «what personal stuff? You gettin married?»
I tell him the MSRPs on the cars aren’t even right, which I know now is because they had shitty port installed options that he never explained when I told him this price discrepancy. He just pulled up the Subaru site and tried to show me the prices by adding ad ons. I tell him how is that msrp if he’s adding ad ons to it, he can’t explain how so he freaks out and says «I can’t do this» and walks away. I literally talked to him for 5 minutes or less. I forgot to mention many things from the moment he sat down being a total asshole. He said something about «I won’t even sell to you if you don’t want this deal» when he first sat down.
Everybody else there seemed to not understand what the hell he was doing, I walked off immediately after he threw a fit and other employees seemed apologetic and said to have a nice day. The original salesmen who gave me the test drive tried to call me five minutes later saying they had a new price and apr. lol what a joke.

I was searching for cars near near nevada and I stumbled upon this place online. I spoke to George over the phone and he made the whole transaction easy. When I arrived in pheonix, George picked me up form the bus station and immediately we started chatting it up as though we were long time friends. I didn’t get the salesman vibe, which is nice, but we still got stuff done. His service was definitely great, I highly recommend him as your sales man.
Be careful with the subaru manager, Richie (?), before I arrived I was told X amount for the car and it’s yours, when I arrived the manager was pushing higher numbers, his customer service was a joke, and it made the whole trip down there a drag.
Besides the manager, everything else was great.