Camelback Collision Center

Great service but VERY disappointing that you don’t have a changing table in your bathroom! What the heck?! Changed my daughters diaper in your waiting area with other customers sitting there. Sure they enjoyed that! If you want to be family friendly you better get with the program and put in a changing table!

Okay, so I have had to take my car, unfortunately, twice, to Camelback Collision Center because of stupid drivers in Phoenix. But, I have had excellent service from CCC. They were fast, they keep you informed the whole way. I really liked that they kept me on top of what was going on without me having to call them. They did excellent work. My first accident was a hit and run and the drunk wiped out my whole front end and Camelback fixed it like new in a week. No you cannot fix damage like that in a day, people. But they were very fast and informative all through the whole experience. Totally Professional. About two months later, I notice something going on with my headlights. I stopped by and talked to Jerry. Without question, Jerry took it to their mechanics, found the problem and fixed it, free. Something simple but I was just happy they looked at it. Thanks Jerry and all you guys. When a dumb Lady, lol, later backed into my car, I did not hesitate to take the car right back to them. Camelback Collision Center was on the Ladies insurance list of approved businesses so we were all happy.
Last thing, there is an Enterprise Car rental place right next door to CCC, and it is very convienient to simply walk next door, 50 feet, get a car and drive home. All paid for by the Insurance company.
Waiver-​All insults above were completely on purpose, as we’re all compliments. Slow Down, Phoenix, don’t drink and drive, and you may live to see another Christmas. William

I just picked up my vehicle from Camelback Collision Center. I couldn’t be more pleased. Lindsey was my service writer. Be sure to ask for her when you use this company. She is very good at estimates, communication and overseeing the repair of your vehicle.
Lindsey set me up on their communication system called ‘My Repair Tracker’. I received a text informing me of the work status of my vehicle during the three day repair. I had a question about the pick up time and was connected to Lindsey immediately. When I dropped my car off at the service center, I received a ride home.
My favorite part was picking up my vehicle. I thought they would wash my car, but they did way more than wash my car. They washed the exterior, detailed the interior and and cleaned the tire/​wheel rims. My car looked beautiful! To all the employees that worked on my Lexus… Thank you for a job well done!
Deb H.

Jay, the service manager was a lifesaver today! Selling my car tonight and knocked my side mirror off. He painted my new mirror the same day! Super team and very professional. I’ll be coming back for sure if ever I need to.

I am very pleased with this business. The work was top notch. It did take awhile to get the job done but Jazmine was excellent at keeping me informed on the status. She even noticed a scratch that was done by accident. They were very prompt to fix it without any argument. Now my car looks brand new. You guys were great thank you!

Worst place to ever bring your car. I didn’t even have to pay because it was going through insurance of the person who hit my car and I still will never bring a car to this shop. Cynthia at front desk has biggest attitude and could care less about the customer. My advisor was Jerry Sr. And he was horrible and I had to do
His job for him, the manager was even worse also named Jerry. Biggest advice don’t bring your car here if you want to be treated horrible and they like to add on more to what’s wrong with your car then it actually is.

Trying to get a hold of the receptionist here to make an appointment is harder than trying to find Osama Bin Laden. At least Bin Laden was found, I still have yet to hear any response from this establishment.
Apparently, there’s only one person you can talk to to make an appointment and she never picks up her phone. I end up playing phone tag with her voicemail for days on end. Even the service representatives at Camelback Toyota gave me business cards for other local businesses when I told them about my problem instead of trying to get hold of them.
I eventually researched on Unilocal and found Penske Automotive on Hayden Rd. who took care of the huge black hole in my rear bumper in less than a week.

Okay, In todays world it seems like every place is trying to nickel and dime us to death right? Not so! I got into a fender bender this morning and my back rear bumper had a pretty sizable dent. Not wanting to spend alot of money to get it replaced, I wanted to find a place that would just «pop» out the dent, no repainting just the basic. Having bought my car from Camelback Toyota and experiencing great service from them, I thought I would give Camelback Collision Center a shot thinking it couldn’t hurt. Much to my surprise and pleasure Matt, the assistant manager, checked out my car and said «do you have a minute?» I said sure and he drove off to the repair shop. Low and behold, he came back 15 minutes later, dent was gone and NO CHARGE!
Folks, there are businesses who pride themselves on customer service and really do just want to help without making a buck off of everything they do.
Please give these folks an opportunity to work with you if you experience an unfortunate accident!
Marlo Thomas