Cabinets Beyond

If anyone had a good experience with this company it had to be a fluke. We dealt with Dale Schwartz when we were remodeling our kitchen. We got a good price and cabinets were installed. Then the troubles started with the finish. Cloudy streaks, «oily» spots and then crackly streaks appeared. Well it’s been OVER 2 YEARS and still waiting for the promised replacements. He did send over a cabinet refinisher to look at them. The refinisher told us there many customers with the same problem. Last I heard from Dale was a pitiful me excuse that he had to pay for the replacement doors out of his own pocket. Duh isn’t making things right YOUR responsibility. Tried to make me feel guilty for expecting him to make things right.
I have not given up.
1. Never buy black cabinets from him. Caught him spray painting unfinished cabinets outside with spray paint
2. DO NOT BELIEVE the BBB rating. Do more research.
3. I have also experienced unanswered phone calls and not showing up for scheduled install apps.

Skyler at Cabinets Beyond made the whole process incredibly easy! I went into the store to try to get a basic ballpark figure to see if redoing our kitchen was even feasible. I showed Sklyer the pictures of the current kitchen and he gave me an accurate price range by just looking at the pictures (even though we are redoing the foot print of the existing kitchen)! We decided to follow through with our kitchen remodel and I called and set up an appointment to have our kitchen measured. Skyler came out and measured our kitchen and then emailed me the detailed drawings the next day because I told him I needed the cabinets in a week. I cannot say enough about the incredible customer service I received! Skyler even emailed me on a Sunday evening to answer questions I had about the cabinets! Taking care of your customers when your shop is closed is going above and beyond in my book! We received our cabinets today and they are beautiful and well built! Thank you Cabinets Beyond for making this process so enjoyable!

I should have read the reviews prior to purchase and delivery of my cabinets. I originally went in and spoke with Dale, he was great, we made an appointment with my husband to come in on Saturday, Dale was ‘sick’ and Skyler was filling in, none of my drawings were available to him as Dale had not left them for him. Skyler told me he would have new drawings completed with the cabinets we had chosen in a few days, this took over a week to have completed. I finally got the drawings and asked to purchase the cabinets by phone, I never heard back. Finally I decided to just drop in, I purchased the cabinets and paid in full expecting delivery in 1 week as they promised. I did not receive my cabinets for almost 2 weeks because the delivery truck they use was broken, their driver was sick, etc. The cabinets have since been delivered, my husband and I installed them on our own, easy installation, however we then discovered that some of the cabinets are completely missing hardware, some have nails that are sticking out of the front and the sides of the cabinets and to top it off I ordered 2 special cabinet slide outs for the trash cans and spice rack and both came with a normal hinged cabinet door not a slide out door; some of the shelves are completely bowed out and unable to be used; Some of the cabinets still have glue in them, already have cracks in them, etc. I guess it is my bad for not checking every single cabinet prior to them leaving my house the day of delivery… but who does that with almost 25 cabinets? I have since called multiple times and left messages and only spoken to Bonnie who will get the message to Skyler, who has yet to call me back. Today I called again and got the response that someone in the family has passed away and they are out of town since last week when I spoke to Bonnie previously (no mention of this then…). Last week Bonnie informed me that Skyler would call me back by the end of the day, no call. To say the least I am not pleased with the customer service that I have received and I still have not gotten resolution to my problems with the poor craftsmanship of the cabinets. I also ordered the «middle» priced cabinets, you would think you’d be getting better quality. I hope this helps anyone who is contemplating ordering from them, you will eventually get your order after much trouble and who knows what the cabinets will look like.

Can’t seem to get a quote or any information from this company. I have sent multiple emails and many phone calls with no response.

Cabinets beyond has installed a number of cabinets in our home and it’s obvious that they take their cabinets very seriously.
I’m not sure if people are born to be in the cabinet business, but one can tell that the father and son that work for cabinets beyond have built thier business around a true passion for the art of cabinetry.

We called and made an appointment to meet with Skyler based on our contractors recommendation to use Cabinets Beyond. We showed up 15 minutes early, and Skyler was kind enough to open the showroom early to accommodate us. We spent about 1.5 hours with him — asking questions, going cover the make/​design, current trends etc, and he was very patient, knowledgable and accommodating. He created diagrams while we were there and gave us 4 estimates based on the 4 cabinets we liked (and couldn’t make a decision).
I am a sales manager at a 5-​diamond luxury resort here in Scottsdale, so I know a few things about quality customer service and I have zero compalints from our experience… It was great. I will post an update of the full experience after we place our order and receive our cabinets.

We have been working with Dale from Cabinets Beyond for years and they are always such a pleasure to working. Anybody contemplating using Cabinets Beyond … Go for it. 10 out of 10.

I went in, spent time going over things with Skyler, was told he would have drawings to me the next day via email, 2 weeks passed, I sent an email and 2 phone calls, no response at all! I guess customer service isn’t what they do.

Not only did Skyler Schwartz provide excellent service, he also assisted with other tasks that he was not originally contracted for. Excellent service, and I truly enjoyed his company.

Cheap quality and poor costumer service. My friend got his cabinets done through them and it is not worth it! Save your time and sanity.

Not very promising! I contact Cabinets Beyond based on a referral that I received. I left a message with their receptionist asking to have a sales person contact me. I never got a call back. So I called again and this time spoke with Dale who said that he would be the best person to come and look at my project. Dale showed up on time, but that is all that he accomplished. He was very unprofessional, had very crude language, especially for a sales person and worst of all, he never followed up. He promised to deliver via email a CAD design within two days. He never emailed. I called and he never returned my call. I was ready to place the order. But now I will find a legitimate company to deal with.
I would not recommend this company based on the pre-​sale experience I received.

Based on my experience with them so far, they do not engender ANY confidence. I sent them an e-​mail about 10 days ago, as their website says in their «CONTACT US» space with my measurements and what I was looking for. I got no response. I then called and left a message with a human being a couple of days later. I got no response. I then called again and was told «oh, that was probably the answering service and we’ve yet to get to those calls». I told the guy I talked to then about my e-​mail and that I would like to talk to someone about my project. He said someone would call. NO CALL. I called again and spoke to another guy who said he would look at the e-​mail I sent with measurements and get me an estimate… NO CALL. Finally, the straw that broke the camel’s back and prompted this review – I drove ALL THE WAY from Gilbert to their store to be there at 10am when they opened to check them out. Why? Because according to their website it looks like they have what I need. I finally left at 10:15am when the store was still closed! What kind of racket are they running? And they are supposed to be BBB recommended! If I could give them zero stars I would.