Blue Cross Veterinary Clinic

A dear friend referred me to Dr. Bennett and because my dogs vet is in a different state and his vaccinations are due I went to Blue Cross. I am so sorry I did. We are asked to arrive early to fill out paperwork which we did, my dog is nervous so they put us in a room right away at appointment time the Tech come in and did the preexam and said the Dr would be right in. 10 minutes after I heard the Dr outside the door and someone asked to Dr for a minute. 30 minutes later my dog was anxious as was I so we went out side for a quick a walk (we have been in the small room now for 40 minutes) I asked the front desk if this was normal as she that the appointment before me was taking longer, well she didn’t have an appointment before me.
When the Dr finally did come in she apologized, which is great and all and she said it was a bit of an emergency, WHY then couldn’t someone of come in to tell me. I understanding waiting for a Dr for me but for an older dog, really?!? If I have to go to a Vet here in PHX again I can tell you now it WILL not be Blue Cross

Compassionate, caring, flexible, knowledgeable. Drs. Bennett, Ryan and Mulla are all kind.

I have been going to this vet clinic for over 20 years and had always had positive experiences until recently. The past two times I have been in I have had the unfortunate experience of seeing Dr. Mulla.
The most egregious of her actions occurred when we brought our 19 year-​old cat in to be put down yesterday. We have had this cat since I was six years old and Dr. Mulla made what was already an incredibly emotional experience into an hour-​long torture session for my father and me.
After making the final decision, the doctor left us alone with her for a few minutes to say goodbye. 15 minutes later when no one came to check on us we went out to the lobby to tell them we were ready. We waited some more and finally a technician came to get her to bring her in the back to give her the sedative shot. We have had animals put down before and they have never taken them out of the room before. When they brought her back a few minutes later, she started to relax under the sedation and because she was so old, she kind of just fell asleep and we stood there crying and waiting for the next step in the process. MORE THAN 20 MINUTES LATER!!!, we had to go out into the lobby again and ask for them to move the process along. At this point we have been sitting in the room with an already mostly dead cat for 20 minutes already. Then we had to wait some more, before the tech came back and said they were going to take her back AGAIN to set the Iv catheter. I’ve NEVER seen this done. Five minutes later they bring her back, and then leave us alone again for ANOTHER 10 minutes before we go back into the lobby and tell them AGAIN that we are ready to move on with the process. They paged the doctor and then we still had to wait ANOTHER 10 minutes without any result before going out to the lobby AGAIN! When it was all said and done, they left us alone with her already sedated for over 45 MINUTES.
DRAWING OUT THIS PROCESS FOR AN UNPROFESSIONALLY LONG AMOUNT OF TIME WAS AKIN TO TORTURE FOR US AND MADE WHAT WAS ALREADY A HORRIBLY PAINFUL EXPERIENCE EVEN WORSE.
IT WAS AN INSULT TO THE 20+ YEARS OF BUSINESS WE HAVE GIVEN THEM AND STRIPPED THE DIGNITY OF A GOOD DEATH AWAY FROM US AND OUR ELDERLY CAT.
I will NEVER see that horrible woman again.

By far the best ever! Took my pug in for surgery and I know my girl was well taken care of. During the surgery they found baby teeth that needed to be taken out and when I told them I couldn’t afford it, the vet took them out anyway at no extra charge! They gave me all the post operation information I needed. They offered on call information. I can’t even describe how above and beyond this place is! Thank u to all the wonderful staff. Me and my pup are grateful!

The only thing i can say, is the whole staff, is incredible, there is no numbers or percentage that exists. I have been seeing Dr Dutton since I adopted a kitten Soleri from AAWL years ago, and they give you an list of Vets to see to do an office visit, and notice on the list «Blue Cross Veterinary Clinic» in which is very close to my place. So I choose to go there and that is when both Soleri and I met Dr Dutton… and I thank Soleri and AAWL since without both of them, i would not have met the this wonderful person. Not enough words can say enough to express myself to everyone that works with Dr Dutton.
That includes all my cats…

Wow! We have been coming to Blue Cross Vet Clinic since our little guy Wolfgang was a puppy (7 years ago). Dr Ryan is our vet and we love her! The reason I am writing this review is because Dr. Mulla (who was on call after hours on the weekend) saved our dog’s life. We were up in Flagstaff for the weekend and noticed our dog was really lethargic, not eating and his breath smelt like nail polish remover (acetone). We had a nagging feeling that something wasn’t right but unfortunately it was late at night and all the vet’s offices were closed and we weren’t sure if we were just being narcotic. We randomly thought about calling Blue Cross Vet to see if they had a Doc on call and we were shocked that they did! We left a message with the answering service and within 10 minutes Dr. Mulla called us back. After listening to us and asking us specific questions she told us to take our dog immediately to the hospital and one that could do blood work and get results back ASAP. Long story short our dog was diagnosed with diabetes and it was so severe that he had DKA which is a life threatening condition. I am so thankful for Blue Cross Vet’s on call service where most vet’s after hours list hospitals or urgent cares to take your dog to but most importantly we are so thankful for Dr Mulla’s prompt phone call back (11pm on a Saturday) she saved our dog’s life!

We were boarding one of our puppies and found out that we needed to update his vaccines before boarding him. Our regular vet couldn’t get us in for two weeks, and we were leaving in two days. Enter Blue Cross. A quick call and they were able to get me in the next morning, I was elated.
They were wonderful with my mildly spastic, goofy hound dog, got me in a room quickly, and I didn’t have to wait long to see a tech or the vet. They were both gentle, understanding, and very kind with him (for being such a spaz, he basically freezes when he gets his temperature taken). When I asked the vet about some behavioral issues, she was really reassuring and gave me tips on how to handle it, as well as some references for obedience trainers if we were interested in the future. Got the bordatella shot, paid, and was on my way.
Here’s where it gets interesting. I called to book the boarding, and they said, «oh, did you get the bordatella and the parvo?» Oh, shooty. didn’t get the parvo. So I called Blue Cross again — they said to come right back and squeezed him in to get the second vaccine right then! Awesome service, so helpful, so kind, so good.
The facilities are well maintained and clean, they have a separate side just for cats, their staff is super helpful, overall it was an outstanding experience.

This place is amazing. I brought my dog in right when they opened without an appointment and they were able to fit me in and get me out of there in time for me to get to work by 9. Riley did so good with her, and he hates the vet. We will definitely be going back.

I had no negative experiences with this clinics until today. I was trying to get a medication called in for my dog and it had been over 7 hours and they still haven’t made the simple phone call to a cvs or even to me to check up on him or his medication. I’m so mad. He has been vomiting al day and can’t control his bowels and these people can’t call in a medication. A five minute phone call that could prevent my dog from being put on an IV due to dehydration.

My family has been using Blue Cross Vet Clinic since the late 60’s when Dr. Mckuen was the owner. What an outstanding vet clinic! I have never been disappointed with the medical or office staff; they are caring and empathetic to the events that create havoc for us. I’m still in the neighborhood and so are they… forever I hope!

To update my major disappointment in the staff. so about three or so months after our kitty passed, we got a reminder post card for him that it was time for shots. I called and explained that he had died. Now I’ve just gotten ANOTHER reminder card, 5 or 6 months later. Thank you, pathetic staff, for not having either the brains or the common sense to ensure I don’t get these little cards to remind me about losing my pet. I would give them a zero if I could.

I would choose this clinic for my own medical needs if I could, but my health plan does not currently allow me to see a vet.
Dr. Ryan is the most professional and caring veterinarian in the business!
I would highly recommend Blue Cross Veterinary Clinic!

Five years ago, my husband and I moved to Phoenix. We needed to find a new vet for our cats, and did not know a soul. So, I turned to the internet and chose one based on Unilocal reviews. That’s how I ended up at Blue Cross Veterinary Clinic. Blue Cross is about twenty minutes from my house, without traffic (I live in Laveen). Sure, there more than a few vets between my house and Blue Cross, but I have never felt like looking for a new vets. That is really saying a lot, because we have three cats. Cats do not like car rides, especially long ones! Still, I love the care my babies get from all the doctors and staff there. I have nothing but an awesome experience with ever doctor there, but Dr. Mulla is my favorite. Like I already mentioned, all the doctors there are great and caring, but something about Dr. Mulla really puts me at ease. I adore my fur babies and would not want to take them anywhere else.

Boyfriend and I had a great experience here. My co-​worker recommended these guys and the Unilocal reviews confirmed it was a good decision.
Poor Milly Mutt had a rash on her belly and was acting weird and not as spunky as normal. We found out she had an allergic reaction to something and had a parasite. They gave her a shot on spot and gave us the results of the poo test a day later saying they already had her prescription ready for us.
Everyone there loved Milly, as I am sure they love every animal that walks through the doors. Boyfriend met with the doctor and said he was nice and great with the pups.
When I called to make the appointment, the woman I spoke with was so kind and excited to meet Milly and you could tell she was an all around animal person which made me happy.
I plan on taking our two cats here to get shots and get their chips updated and taking Milly Mutt back here for a chip and any checkups/​emergencies. Its great to finally have a relationship with a vet in the area.

This is a great place for my «kids.» Dr. Dutton is very knowledgeable and really spends quality time with both me and my dogs. I never feel like she’s trying to pressure me into services or get things that aren’t necessary. She also opts for holistic remedies first for certain things. My dog has terrible chronic allergies and she talked to me about diet, seasonal allergies, baths, and exhausted every other possibility before we decided that medication was the way to go. I feel like my dogs are in good hands with Dr. Dutton and I love that she’s realistic about what people can afford for veterinary care – she’s never made me feel bad or guilty if I opt not to do something due to cost.

I’ve had cats and dogs treated here and have always found the staff to be caring and professional. Dr. Ryan, in particular, is a kind, warm person whose love for animals is obvious. I would recommend her to anyone.
The only thing keeping me from giving 5 stars is that, on one occasion I watched the front desk receptionist make a woman feel guilty because she opted against a recommended treatment due to the cost. I’m sure the pet owner didn’t feel great about the fact she couldn’t afford the care — there was no need to make her feel worse. I’ve heard this is done at many vets, sadly.

I had been going to Blue Cross since I adopted my wonderful soulmate, Amelia, in 2003. Blue Cross was her clinic when she was with AZ Rescue, so I figure, why change?! Amelia was an indoor cat, so she only saw the vet through the years when updated vaccinations were necessary. Dr Ryan was her primary vet, but she has seen other doctors at the clinic without any issues. Regarding the waiting at Blue Cross, it has never been an issue for me. I love this place! Now more than ever!
We also adopted another cat 2 years ago, that also attends Blue Cross. We drive from North Phoenix down to 36^th St and Indian School for the amazing service of Blue Cross and Dr Ryan. Simply AMAZING!
Over 6 months ago, my beautiful Amelia developed a mammory tumor. I was devasted. Dr Ryan was so thorough and understanding. We all decided that surgery was best and proceeded to remove the tumor. Amelia was in excellent health and worries were not necessary… until…during her recovery a couple weeks later, she develped CRF (chronic renal failure). Again, beyond devastated!
Amelia was hospitalized for a week at Blue Cross. I was able to visit her everyday and Dr Ryan ALWAYS kept me up to date on what was happening. Even when I would call multiple times a day, not one staff member was annoyed with me. Everyone was EXCELLENT! Amelia was the resident sick kitty at the time and they all participated in her recovery. We almost lost her right then and there, but she bounced back with decent blood results and was able to go home.
She was on constant fluids (everyday), medication and visited Dr Ryan often for the past 6 months. In the end, she weighed only 4 lbs, but fought the most incredible fight. Dr Ryan did EVERYTHING possible for Amelia. However, Amelia lost her fight on 10÷2÷12 and I have never been so heartbroken. Dr Ryan and her staff have been INCREDIBLE. She guided me though the «putting to sleep» process and continually explained everything to me through my sobs. She even cried herself.
Dr Ryan, I dont know if you read these, but I couldnt have made it through the past 6 months without you. I appreciate you more than words can ever explain.
Thank you! You are my vet for life! I will see you soon!

What a relief. You know that feeling when you finally need a really important but common service, you don’t have even a slight clue as to where to go, the options are overwhelming, and you really can’t afford a «trial and error» that results in error? Tailors and dentists come to mind. Veterinarians also fall into this category for me.
My hound developed a large mass on her hind leg and from the first phone call to Blue Cross, I had a very reassuring feeling that she’d be in the right hands. Our first visit was a slam dunk — my hound warmed right up to Dr. Ryan who walked us thru our options in a very knowledgeable and comforting way. Three days later, we dropped her off, had it removed, and we are on our way to recovery.
Though the lump saga is far from over, I’m confident this is the best place to be dealing with it. The staff is friendly to both of us (owners need just as much TLC as pets in these situations), and the location is convenient. We’ll be patrons/​patients for a long time.

Just a well run facility. The Vets on staff are always been young, attentive, sensitive and caring to both of the dogs that I have taken here.
Wait times have never been long, and the front desk staff has always been sharp and «on it».

Our poor dog, Duke, started forming a huge lump on his side in February. We started by taking him to Banfield– don’t go there! The vet there told us that his condition was a «medical mystery». Great, thanks. We took him to a different Banfield clinic, which didn’t give us any better answers.
Finally, I decided to look on Unilocal for reviews of vets and find the best one. I read Dustin F’s review of Dr. Ryan and decided to try her. That turned out to be a great decision. Dr. Ryan was able to quickly diagnose him (bone cancer :-(…) and give us some medicine to take away his pain. She also consulted with other vets and a cancer specialist, to be sure she was correct.
Our dog lived much longer than he was predicted to. He had to be put to sleep at the end of July. Dr. Ryan was always there for us, though. We called her every day the last week of his life. She always worked to fit us in to her busy schedule (she is popular!) and made sure we understood everything about Duke’s condition. The last night he was with us, we paged Dr. Ryan and she called us back within an hour on her day off! She truly is an excellent vet and cares so much about the animals she treats.