Big O Tires

It was time to replace the tires on my 2005 Scion tc so I called Big O since I had a good experience with Bryan from a past oil change. Spoke to Garrett, very nice guy, and told him I wanted Kumho 4XII’s since I am a loyal Kumho customer and had done my research on the exact tire I wanted (plus there was a $ 100 manufacturer rebate available). He said he could have them there the next day, but wanted to advise me on another tire that was cheaper and in his «expert opinion», better. He wanted to sell me Sumitomos. Now, Sumitomo owns Big O. They also own Falken tires, which was the previous tire I was talked into and purchased (from another Big O). Now, I don’t know if Garrett actually believes the Sumitomos are really better or not, but I know I HATED the Falkens (HORRIBLE rough, noisy ride that only lasted 12,000 miles) so I wasn’t going to be swayed from Kumho this time. Seriously, for the money, you won’t find a better tire (I can’t speak for their touring tires, but I’ve had several sets of performance tires and I’ve been 100% satisfied). My car drives so nice with the 4XII’s… like SILK. So I brought my car in at 9:30, was told it would be an hour, including an alignment. I decided to hang around since that wasn’t a very long wait. Unfortunately it ended up taking 2.5 hours (they should have called me), but they made it right by waiving the cost of the alignment I needed, so that was great. Also, the road hazard package was more than I wanted to pay ($ 100), so I had that taken off. When I got home, I saw that I was charged $ 31.80 for a Tire Pressure Sensor Rebuild Kit. I happen to know that my year of car did NOT have that system, so I called to have that refunded. If you get tires, be sure to check carefully what you’re being charged, because that initially snuck by me. All in all, they were extremely friendly and pleasant to do business with. I’m not sure I trust them 100% though. I may go there for oil changes in the future, but will probably buy my tires from TireRack here on out and pay Sears $ 100 to put them on. TireRack includes Road Hazard coverage, but it can be a pain to submit a claim.

I’m not writing this 5 star review because of the fact they fixed my run flat tire free of charge but because of what I witnessed during my short wait. Everyone that walked in was treated in a courteous and professional manner. I’m not sure how competitive their tire pricing may be but I certainly will give them the opportunity to provide new tires for my vehicle in the near future. Thank you.

Another great experience at big o tires 9-​12-​2015 thank you for going the extra mile Garrett will always be coming back here and would recommend this place to everyone who asks me thanks again Garrett

I would like to thank all the employees for being so helpful and informative during the whole service process with my vehicle. I was treated with excellent customer service from start to finish. I didn’t feel like I was being rushed or ignored whenever I had questions regarding the service work that would be done that day on my vehicle. The employee also offered if I would like to view the work that was done and he explained the best of his ability in order for me to comprehend. One last part I wanted to mention was that I didn’t feel like I was getting taken advantage of. These employees are knowledgeable, trustworthy, and most importantly honest.

They removed a nail and plugged a hole in one of our tires at no charge, and they were awesome! We will definitely go back there for service work.

This is the only place I would take my car for work, I love that I can drop off my car in the morning for an oil change, and they drop me off at work, then they come pick me up by my lunch break! Thanks, you guys are awesome!

Very friendly staff. Answered all my questions quickly and sent me away with free lug nuts. Will definitely go back for any other tire or wheel needs.

I had written a review back in 9/​2013, giving them 5 stars. This time it’s 1 star. I was in a rush for time back in April when I took my car in for an oil change. I was thinking I needed to put on new shocks and struts, it had been so long and I was still on my first pair. The list of items was quite extensive what they found in addition. Nothing was pressing, was up to me what I wanted to accomplish. Brian was working with me at the time. My answers were slow to come, he said they were quite busy. I took my car back the next day for new shocks and struts. Dropped it off first thing in the morning and didn’t not get my car back until almost 2pm. I needed to leave town the next day so I was quite hurried my whole day because my car took over 6 hours to finish when the labor estimate was roughly 4.
I got a call from the tech working on the car that an alignment was not listed but he recommends I do that because of the front end work. I was under the impression that the quote given included the alignment, I know Brian and I had spoken about it. That also left a bad taste in my mouth.
A few hours after I got my car, I looked underneath and could see where the new shocks were but couldn’t see the rear struts. I called and the tech spoke to me, he tried to explain to me how to see them. Or I could come back in and he could show me. Since I was rushed, I couldn’t do that and said I would come back when I returned from my trip.
Cut to 4 months later and I am home now. I take the car in for a routine oil change at a nearby shop that just moved in and had a special. They see I’ve had some front end work done and comment how typically I would want to also address the back end. My car was up on the lift and I was able to look underneath. Clearly, the struts in the back were not new.
I called Big O back and asked if they had my paperwork and if they could tell me if front and rear work was done which they said it was. I brought the car in and Garrett helped me. They looked under the car and then put it up on the lift and he said they looked old and he would look at the paperwork.
Garrett was quite accommodating in remedying my situation. He got me in and out in about a hour.
Apparently, the technician that had been working on my car had been terminated due to other incidents. I paid for an alignment back in April which makes me question if it was done at all since the new shop saw some feathering in my tires. The only remedy for that was a coupon for a complimentary oil change. After this, how do I trust that during this complimentary oil change, the technicians won’t deliberately mess something up.
I was quite disappointed to find out about the rear struts. I had such high hopes for the shop and it’s managerial staff. I realize that the technician was the one that tried to pull something fraudulent and I am sure this is not a Big O standard. The Unilocaler reviews are also hit or miss for this shop.
Just buyer beware! Always check on the work that is supposedly done on the car.

Told tire rotation would be one hour to 1 ¼ hours, already two hours and done yet. Very slow service, think twice before I buy anymore tires there, after they were done, driving home and fine out the air in the tires were wrong, door says 80 pounds all the way around, the tech put 68 lbs in back & 77 in front, totally messing up how the truck drives, had to go to Discount tires to get correct air put in! Should get no stars!

After three seperate cars of ours to this locations, it’s pretty safe to say all they want to do is lie to sell you tires. First vehicle we took in with 15k on its tires but went for a break check, not tires. They tried to sell us tires for a specific reason. Didn’t buy either. Second vehicle with only 14k miles total on car, we went for oil change. They sold us tires. Third vehicle with 9k miles and 8 months old went in with a nail in center of tire. Left for repair and they found out it was a Wheels cooperate vehicle and called and gave wheels some lie about the tire and nails placement, and talked them in to replacing a perfectly fine tire. They also fed Wheels a few other lies about repairs that need to be done to an 8 month old new Fird Explorer and Wheels told then no. Such sleaze practice all to make a dollar. I myself own a franchise, and your name is all you get and you must protect it! Took initial first vehicle in again this week with a nail in center of rear tire and they give us an entire different reason that the truck needed new tires than the spill they gave us two months before. My husband bought four new tires and gave them direction to save one old one for a spare. They then called me to try to talk me into to also purchasing a new spare and going around my husband and what he told them to do. Once again, very sleaze ethics. While there, they broke the cap on the tire and said it was already broken. When picking the car up, I opened the back to see if they had left one of the old tires as instructed, and the wheel feel out and hit me and crushed my foot. They obviously have a mission to sell tires by means of feeding you lies about the condition of your tires. Will never go back! You have to remember the stories of why you pitching for new products sales that way when customer comes back two months later, your not giving a different story! No on to the Better Business and Franchisor to share my stories, as I’m certain this was part of the new owner training processes to have top sells and earn that yearly incentive trip!!! As a business owner, you have to let integrity drive your sales, as its then you Will meet your numbers.

Poor experience all around. Not pleased with the customer service. On two occasions they tried selling my wife services that were not necessary. The wait is always extremely long. We ended up having them do a transmission fluid flush which they recommended, then we (finally) started seeing a real mechanic who said the job was done half-​*** and it needed to be redone. Not a cheap job. Big O also recommended new rear brakes. which our new mechanic said were not at all needed yet! We now go to Discount Tire for tires and a great mechanic in Deer Valley called Action Auto who we highly recommend. Do not spend your money here.

I must confess before today’s experience, I have always trusted my Toyota maintenance to the dealer .
My first impression with the manager and Garrett were of honesty and seemed to be very trustworthy .
My car was completely serviced by Sean who is a veteran employee here and actually helped open this particular location .
After showing them a very high estimate proposal provided me as a courtesy check-​up from another service center, Garrett actually printed the entire maintenance schedule from my model/​year to prove to me that I was not due for most of the items listed on prior estimate received from a competitor.

DONT TAKE YOUR CAR HERE!!! I pulled up a few weeks ago to get an estimate on some new tires, and as I got out of my car and heard rap music blasting from the shop. Every other word was swear word or the «n» word. Not a good first impression of a shop or company I want to do business with. Very unprofessional.

I’ve had several vehicles serviced here. Tires were more affordable than Costco and a one off tire repair was completed in an appreciable time frame. No complaints from me at this point.

bought a tire there in September for my trailer. Used the trailer TWICE and had a HUGE blow out on it. When I called I got NO help at all. Just a «we dont warranty trailer tires, but i can help you find a new one» This tire is 2 MONTHS old. He also told me we declined the 3 year warranty on it and he can’t help me. Didn’t even want to see the picture of the tire and automatically assumed that there was a nail in it. Thanks for the help jerks!

came on for an oil change and tire rotation, snapped two wheel studs. Did not take the time to align the seal on the oil plug, have two oil spots in my garage. Fixed the two, and snapped another on the return trip.
Going somewhere else…
There excuse is Jeeps and Subaru’s break wheel studs all the time. Its the fact they are taking short cuts using impact wrench’s set to high and not caring about your car on the lift.

I keep returning to this location because it’s right next to my house but never again. No matter what the situation is they always try to sell you something. I get it they are trying to make money but it’s pathetic how much they try to up sell you. I had a 2 month old tire that had a bubble on the side of it, they called it «the impact bubble» therefore it’s not covered under warranty. There was no impact!!! They sold me the new tire for $ 60 (cheap) but with installation and bunch of other fees it ended up being $ 108!!! Jesus Christ where did the other $ 48 come from??? Their customer service sucks!!! I’m never going back.

Worst experience ever at a Big O Tires shop. I had an appointment for 2:00 pm and they didn’t even get my car on the lifts until almost 3. After the car was finally lifted it took the technician 30 minutes just to drain the oil and add new oil to the vehicle. My tires weren’t even rotated even though the paperwork claims they were. After my car was finally done it took them another 15 – 20 minutes to tell me my car was done! I will never return to this location again!

I’m originally from Montana and have had a number of really good experiences with Big O as they have a larger market share in the Northwest, similar to how Discount Tire has in the Southwest.
I picked up an amazing Groupon, three oil changes for $ 20 at this Big O location. That’s a screaming deal and quite frankly, I wondered it they would honor all three since it typically takes a little over a year for me to get three oil changes done. Very happy to report that they gladly honored all three changes, just finished the last one last week.
One of the differences between Big O and Discount is Big O also does mechanical work including brakes whereas Discount does not. My brakes were squeaking and since I only had 20K on the new vehicle, I didn’t think I needed new pads already but asked Big O to take a look during the last oil change. I always feel vulnerable when I ask a mechanic to take a «look», it seems you’re almost inviting yourself to lose a couple hundred dollars in repairs. That wasn’t the case with Big O, they changed the oil and verified that my brakes were fine-​no need for any work at this time. Love the honesty!
This is a busy location, you probably need to call ahead for an appointment for most service work.

I’ve been meaning to put this review up for a while to thank Big O Tires and Rob for a job well done. My experiences here have been more like Hillary’s and not Tanya’s. Rob is the man! A complete professional, very friendly and personable and makes you feel like your car is in good hands (which it is!).
Rob will make sure you are completely taken care of and make your car «right as rain». My girlfriend and I brought in our cars before a cross country road trip to get a good amount of work done. Big O was quick and we have no complaints about the quality of their work. I since have moved away from Arizona, but if and when I return in a couple years, I’ll be sure to return to this Big O for my car maintenance needs.