Big O Tire Stores

We’ve been coming to this Big O since 2005. Kyle and his crew have great customer service and can help with almost anything car related. They are so accommodating and easy to work with we never consider going anywhere else. Highly recommend these guys.

I just corrected a few punctuation and spelling/​grammar issues. Looks good, I think it flows nicely. Love you!!!
Big O, Big No! If you don’t read the whole review just remember my saying when purchasing new tires. It’s easy to get good ratings when there are no issues, however when we purchased tires for my wife’s Nissan van the sales person was very helpful. He sold us the best tire Big O had to offer with their best warranty (65 K miles). We spent just under $ 800.00 for all 4 tires. 1 year later my wife took the car into Big O as it was shaking so bad we lost our hub caps. She was told that all 4 tires needed to be replaced. Turns out that under warranty we had a tire separating, one was dried out, and the other two were unsafe as a result of the 2 failed tires. To our surprise they wanted over $ 450 to replace the tires. I went down to speak with the manager as I was confused as to how this could be. I let the manager know it was clear the tires were failing from defects. Needless to say Big O was still unwilling to change their stance. We were so appalled that we went down the street to purchase 4 new Pirelli tires with 90k mile warranty for only $ 480.00 out the door. While having the tires replaced we found that the tires sold to us by Big O were the wrong tires as they were under the load size specified by the manufacture. No wonder they failed miserably. I promptly called Big O to report our findings, believing they would replace the tires at no charge for their gross oversight. However no change in their stance of charging us money to replace the tires. Turns out Big O put the undersized tires on the van knowing they do not make the correct size in that tire to keep our family safe. Why would they do this? Is it because they make more money on their own brand? It’s important to know they put my family in jeopardy as well as causing the tires to fail yet wanted us to pay them to fix a problem they created. Luckily no one was hurt, unlike the families that purchased Firestone tires in 2000.

If I could put no stars I would. Took my mothers car in here for a free oil change a few weeks ago because I had a coupon for being a new home owner near by. First off they told me I had to drop the car off for a few hours just to do an oil change! Ok. So I had to have my wife pick me up. I come back to pick up the car several hours later and they tell me I need all the brake pads changed on the car and it’s going to be $ 600! Ok are these brake pads made of gold?! I said no way I can do it myself because I know my way around cars pretty dang well! So I go home and jack up the car and take the wheels off check all four calipers and the pads are about ¾ new still on all four calipers! These guys are crooks and they are taking advantage of good hard working people. Whoever wrote a good review about this place probably got taken advantage of and they no nothing about cars and just nod their head yes to whatever these thieves say their car needs.

These guys are a pleasure to do business with, and this staff really knows what they’re doing. They got me in and out quickly and I did not have to wait, and that’s huge for me! I will definitely be coming back to this place! Overall a fantastic experience and a good deal for the money.

Everyone here was extremely nice and helpful starting from just the phone call! The shop was also very clean and inviting. I would recommend this location to everyone. They definitely care amount their customers car care and personal care. Also LOVE the fact that they have a complementary cell phone charging station! Whoever brought that in deserves a raise lol

Staff are pleasant and happy to help. The answer is always «yes» when I’ve needed a quick turn around.

Kyle has been here since he was 17yrs old! Now a part owner and clearly takes his work and business very seriously!
Great and friendly employees! The guys are straightforward and transparent about their work.
I would definitely do business here again and recommended it!

Kyle behind the desk was very friendly and accommodative. My work was done well and at a reasonable cost. Will use again…

My wife got a flat had the temporary tire on. So of course I have to. get it fixed. So I go to the cave creek store. No charge, wow how cool is that !! Will totally remember that next time I’m looking for tires. Great service, greater forward thinking. Kudos

The tread started to separate from my tire while I was driving on the freeway. I pulled off the first exit I could and Big O Tires was right off the freeway, thank goodness! I pulled in and was in a hurry to get to my work meeting. They offered to put my spare on for no charge, but my spare had a crack in the valve so it wouldn’t hold air. I was going to be late for this meeting, so they quickly put a loaner tire on at no charge and got me on my way. They were fast, helpful, and went out of their way to help me. I told them I would be back Saturday for them to put new tires on and fix my spare. I am a single working mother of 5 children and don’t have money or time to waste. I have never had such superb customer service. Big O has me as a customer for life! I won’t go any other place. Thank you Big O! You saved my day.

Not only were they friendly, but they made it possible for me to be able to get my vehicle back during a typical stressful work day! They went above and beyond! I will use them for any tire issues! I have typically gone to the one on Bell, which are wonderful as well, but this location was closure to my job and provided the same great service I was used to!

Terrible service. Stopped here 26 minutes before closing time for a pressure check, said they could not do it… Ugh, terrible tire place. Not recommended. Went next door and they checked and filled all tires, two minutes.

I’ve come here for years. These guys are Honest and good people. I’m sure every tire shop has its unsatisfactory reviews but in all the time I’ve been here its been nothing but good service.

I went here after leaving discount tire cause they told me I needed a new tire and would not fix my flat. Discount tire never even checked to see if it was fixable. I decided to go to Big O tires cause I heard good things about them. It was true! They looked at my tire and were able to fix it on the spot! No charge! They saved me $ 250.00 cause that’s what Discount Tire wanted for a new tire. My hats off to Big O and I will use them again, when necessary!

These people offer stellar customer service. They went above and beyond with my oil change and tire rotation. The manager/​owner is definitely doing something right with their training practices.

This was my first time here and I’m really sorry but I’m not impressed. I got a groupon for some oil changes here. So I’m using it. I had to schedule an appointment and I showed up for my scheduled appointment 10 minutes early. This shop is tucked away and there is barely any parking at all. So I walked into the office and the guy at the front was nice and courteous and checked me in.
However, from the time I walked in the the office to the time they pulled my car into the bay it was 45 minutes. During that time I sat in my car waiting because there seems to be no place to sit in the actual office. If there was, it wasn’t obvious becasue I saw no chairs and they didn’t bother to direct me to have a seat while I wait.
As I’m sitting there in my car I can see some guy working in my rear view mirror and the machine he was working on was either not working right or he didn’t know how to use it… At one point, I hear some one yell out «what the fucking shit» and the sound of a hand tool like a wrench or something hitting the concrete. I’m not saying they need to add plants and change the décor, but they need to know what type of customers they cater to, clean the place up and add some professionalism.
When the man at the front counter went over my information, he said that the mechanics «recommended» that I flush ALL fluids, brake, transmission, everything. They also recommended that I buy all new timing belts, they also said my battery was leaking water. So I politely said thank you and later my husband said he would check all of those items for me.
If only all mechanic shops had the professionalism and cleanliness that Discount Tire has in all their stores. I wish Discount Tire did oil changes.
After this coupon I’m definitely not coming back here again.

When it comes to any repair shop, we have all heard or had horror stories. This place was great. I had 3 tires replaced and asked them to check my brakes as they were squeeling a bit. I had previously called several other places for tire quotes, and they came in at the best price.
What really impressed me was that they said I did not need new brakes yet! I complained about the squeeling, and was sure I needed replacement. I was told the pads still had 40% on them and could hold off for a while. The squeeling was just from brake dust most likely from cheaper pads.
My wait time was estimated at about 30 min, and it was more like 50, but anyone that honest is hard to find, and must be recommended.

what is it with my luck paying money for services that fail to fix my problem? I went in to Big O Tires after seeing an advertisement on their window for an A/​C check. After driving around 2 wks in a hot as hell car I said enough is enough and gave them a call to diagnose the problem. I was told that I was almost a pound low on freon and sent on my way. Yay! Cheapest option, right? Wrong. So very very wrong. Unfortunately I dropped by an hour before closing so I’m guessing I was rushed out while they were closing shop. They either never checked the air coming out of my vents for themselves or they KNEW they were ripping me off $ 150. As I pulled into my driveway 15 minutes later my car was no cooler at all.
Next day I book it there to see what they could do since I just dropped some cash there. «Come in Saturday and my A/​C guy will take a look.» Fine.
Come Saturday I’m praying for a leak somewhere. Hey! I paid $ 15 for flourescent dye! It better prove useful. 30 minutes later and I’m told it is low. «So it leaked since Monday?» I asked. «Monday?» «Yes. I brought it in Monday and paid for an evac and recharge.» He had no idea. Smell something fishy yet? So he takes it back again and looks it over finally coming back to say he was wrong about it being low (REEEEEAAALLY FISHY) and it is either one of two parts. I was referred to a shop for them to check as they couldn’t do it there but they couldn’t refund me for the evac and recharge. However I could have this shop do the repairs and Big O wouldn’t charge for the second evac and recharge that would have to be done on my car. First off… nobody would let someone leave their shop after doing work only to have someone else finish the job. WTF.
So here I am now spending a grand for a new A/​C today when $ 29.95 was supposed to diagnose this a week ago.
If you are feeling charitable, at least pick a more honest organization to throw your hard earned money at. Now if you excuse me, I have a district manager to write.

I like Big O Tires. I’ve never had a problem with them and the techs are always fast and friendly. It’s nice to buy your tires from them, because if you get a blow out or a flat, most of the time it’s going to be under warranty. And I’ve never had them try to up-​sell me things I didn’t need or try to rip me off. They’re definitely a good place to go when you need new tires.