Azteca Bridal

We waited to be acknowledged for a good 20 minutes. We asked the front desk clerk if they had blush dresses that are high low. She assured us that they had plenty since its the new style and rage. The dress rep that we were assigned had no idea which dresses came in blush and what a high low dress was. After waiting another 30 minutes, the rep couldnt figure out which ones come in blush and was pretty much unhelpful on all fronts. We only find ONE high low which couldnt be ordered (discontinued) and only ONE blush dress which also couldnt be ordered (discontinued). And all style sizes available were 8 and lower. We seriously wasted our time here. Such ridiculousness. The staff have no idea what they’re doing.

Customer service — not so great, everyone seems like they’re in a bad mood. Alterations were so stressful because everyone just seems upset and it is hard to ask for something to be fixed. After I got my dress I was just happy to leave and never go back to that store or have to talk to anyone there again.
Prices — they give you 10−15% off and alterations are cheaper than other places. This is why I ultimately chose them. In the end it was like $ 300 for alterations because of the bustles I had put in. They give you a range but honestly I think everyone ends up paying like $ 260 so don’t expect any less for alterations.

Bought my dress here in Jan 2014. My wedding wasn’t until Nov 2015, so it was there at the store for a while. Every time I went in to try it on, the staff was beyond rude. They would not have me down for appointments I made. One time, two late teens who worked there insulted my shoes, and wouldn’t leave my
mother and I alone see my dress/​discuss anything– felt like they were listening the entire time. Would never recommend this shop– dirty, overpriced, and very rude.

Horrible experience for a 1^st time bride! Customer service sucks here! Each worker has 2 brides their working with. I was left unattended for so long waiting for assistance. I was given size 6 dresses when I am a size 16 and was told they would fit & for me not to worry at all. Flo was assisting me and looked very busy out of the 2x I saw her running back to the other customer she was assisting with. I then didn’t want anything to do with Azteca after crying in the dressing room because Flo wouldn’t actually take the time to listen to me about the dresses not being able to fit me at all, so my family and I just walked out. HORRIBLE EXPERIENCE! I wouldn’t want any 1^st time bride to go through what I went through because we all dream about this day and it should be a beautiful day. not a day filled with tears and puffy eyes! Ended up at Luv Bridal where I was treated right and listened to. They changed my sad day into a special memorable day. I purchased one beautiful dress from Luv Bridal!
As far as Azteca goes! Listen to your brides! They know their bodies more then you know. Only deal with one bride at a time! Treat them special… because they are special… especially if they are a 1^st time bride!
I have to give 1 star but if there was an option for NO STARS I would do so!

Liz was a nice lady but she couldn’t really find a dress that was flattering to my small frame. Out of five I tried on only one was kind of okay looking. The style of the dresses that are there are just not my taste. Free mimosas were a nice touch though.

Do NOT go there if you are white! I went to pick up a tux for my son. I was passed over 4x and ignored while Latinas walked in behind me and were taken care of. I patiently waited and didn’t say a word despite being very annoyed. And while they were very polite to the other patrons, when I finally was waited on, I was treated SOOOO rudely. Amazingly disappointing.

Terrible customer service. The owner is extremely rude and insensitive. I don’t know how anyone would go and spend money there. Cheap prices for cheap service. I’d rather pay double the price elsewhere.

The reviews here make me sad because like so many people, I read Unilocal reviews and take that into consideration before actually going to the place. My sister had told me about Azteca, and we decided to go because I wanted to try the Disney Bridal dresses and they were one of the only places in the valley that had them. I expected to have a less than awesome
experience based on the Unilocal reviews, but had the exact opposite of that. We were helped by Liz, who was amazing and such a nice, helpful person and I can’t imagine having a better experience. They had a HUGE selection of all sorts of styles, and we ended up finding the absolute perfect ballgown dress with her help. I absolutely recommend setting up a consultation with Liz, we had a great experience.

«So you’ve just articulated your vision for your wedding dress to me, but I’m not going to do anything with that information. Go wander around and pick out dresses. I’ll be over here. And oh yeah, you can only pick 8.» Girl bye.
The extra star is for the sales gal that stayed in the dressing room with me and helped me get in to and out of every mermaid dress that I accidentally tried on because we couldn’t tell it was a mermaid when we pulled it because she only wanted to be a little bit helpful.

I went in today for to look for a bride’s maid dress for my maid of honor. I had made an appointment not realizing that it was for a wedding dress. I canceled it but called to make sure we could get into a dressing room. The lady on the phone was really nice and told me to still come around 1 pm which was when my original appointment was. We showed up at 1pm and I spoke to the lady at the desk repeating my original request for bride’s maid dresses. I was then taken up to the bridal room upstairs, offered mimosas and told to have a seat. Once they realized that there was a miscommunication and that we were there for bride’s maid dresses we were banished downstairs and left there without any help. We had to flag people down for help. They never gave us a card to write down styles we liked. Once in the dressing room not a single person came to help us with the dresses. I had to clamp my maid of honor’s dress myself to see what it would look like.
We came to order dresses there today… but left without anyone else saying anything to us once we were in the dressing rooms. I can’t believe they would treat their customers like that. I’m so glad I found my dress at a real bridal salon and didn’t have to work with these people. Originally, I was going to come to Azteca for my gown but I fell in love with something I found somewhere else. You really shouldn’t treat people coming in for a bride’s maid dress like they’re second class.

I am a bride looking for bridesmaid dresses. Walked in with my Jr. B-​maid… we browsed the store for a good 15 minutes… not ONE person acknowledged us or even looked our way. I guess I didn’t ‘belong’ in this establishment. Very disappointing. My daughter also participates in pageants and we would have patronized frequently… NEVER stepping foot in there again.

***WARNING TO ALL BRIDES — This Is Not The Bridal Shop You Are Looking For***
My appointment at Azteca Bridal was so bad that not only will I not be a returning customer anymore but will never recommend the shop to any other bride again. I have been a customer of Azteca Bridal since high school and what I experienced the other day was absolute chaos and frustration. We walked in and had to wait by the front desk area for over 30 minutes. We were not allowed to go upstairs and look at any dresses until we were given a consultant but once we got a consultant she was gone from us within 5 minutes. She barely spoke English, kept talking to us in Spanish as if we spoke the language, and did not help us one bit. She told us to go through the rooms with the gowns, pick whichever dress we wanted and then put them on a rack with my name on it. She then left us to help attend 2 other girls in the dressing rooms. She did not tell us that not all the dresses were available in my size, nor did she tell me that the rooms were divided into different price ranges, and she didn’t help us pull dresses or ask me anything about the wedding or what my budget was. We thought we would pick the dresses we liked then she would go and find my size in the dress. Instead she put all the dresses in a little fitting room with curtains that kept opening while I was changing and sat my family in the ugly and cheap chairs you can see in the pictures other people have posted here. They are cheap office chairs and the dressing rooms and mirrors are dirty. The consultant did not help me in or out of the dress. My sister had to figure out how to tie the corsets on her own. The consultant would open the curtains wide when entering and exiting the little room which exposed me to all the people in the chairs while I was changing. I had no privacy and no help. When I finally got the first dress on the consultant had me stand on an old plastic stool and in front of dirty mirrors and horrible lighting. The place has almost no windows and is very dark with cheap lighting. Out of the 6 – 7 dresses I chose I was only able to try on 3 – 4 because the consultant was too busy with other brides. For dresses marked up on average $ 1000+ I expected way better customer service, clarity, and help. The dresses upstairs are all bunched together, extremely dirty and worn. They have jewels missing, buttons torn off, black scuffs on all the bottoms, and are a complete mess. The store and staff were very unorganized and the shop itself feels cheap and overpriced. The only thing my consultant did to help me was take out dresses I did not like or did not fit me and tell me horrendous add on expenses to the dresses. She told me it would be at least $ 300 – 500 for my alterations on almost any of the dresses and was going to charge me over $ 300 for a belt that was used, dirty, but matched the dress. She never offered to order in any of the dresses I tried on. Either the dress fitted or didn’t. There was no other option. At the end of the appointment when I told her we would not be purchasing the dress today her demeanor got extremely rude and frustrated. She wrote down the two dresses I «liked» on a form, walked us immediately downstairs and had us talk to the front desk lady about picking a dress immediately and paying for the alterations right away. Once we said we would be coming back in a day or two to make the final, in a way they wanted no more to do with us. They got us out of the room and downstairs to make way for another. The front desk lady kept telling us they did not have enough time to alter my dress if I did not decide at that moment or the next day. I was frustrated, embarrassed, upset, and disappointed. Instead of assistance or care in any part of the store my family and I were neglected and pushed aside. I left Azteca wanting to never put on a wedding dress again. When going to try on wedding dresses I knew it would be stressful and difficult but not upsetting, gross, embarrassing, and frustrating. I will never be returning to Azteca ever again after what I went through.

Small, locally owned businesses hold a special place in my heart and are always on the top of my list to support. Azteca has been around for as long as I remember. I bought my prom dress here in 2005, my son rented his tuxedo here for a family wedding and naturally it was my go to when planning my own wedding.
The customer service is non-​existent, don’t expect to be greeted. They lack organization and have terrible communication. I would save yourself a headache and go elsewhere.
I gave two stars because they have a pretty large selection and refunded our rush fee as we received the dresses after the date they were promised to us. I am getting married out of the country and everyone has flights a week before the wedding. One of the workers and my bridesmaids were less than friendly with each other over the phone. The owner called me and kept me on the phone for 30 minutes proving her point (the dress delay, my bridesmaid and her workers, etc.) She again had to prove her point to my bridesmaid when she picked up her dress. I don’t care what happened we just needed the dresses at this point. I appreciate the attempt to rectify the situation with the reversal of the rush fee but I am done supporting this business.

Terrible bridal experience. It was like someone released a swarm of women for a free for all. My sales lady was helping 2 other girls, meaning she was non existent. Do you know how hard it is to put wedding dresses on alone? Well it’s difficult and exhausting. The dressing rooms were pathetic excuse for privacy and functionality. If you want a personal and positive memorable experience I suggest you go somewhere else.

I’m not really sure why the reviews for Azteca aren’t very good. My friends and I were greeted promptly and brought upstairs to choose dresses. When I got to my dressing room they brought everyone a mimosa. I was helped by Stephanie on a very busy Saturday morning. She was very attentive and brought me extra dresses to try on that I didn’t see that she thought I might like. I ended up finding my wedding dress and it’s gorgeous. I ordered it February 7^th and I’ve already picked it up! I definitely recommend this place!

My dress came in incorrect — the people ended up working with me even though it was against their policy. Glad that it is family run and they make decisions as a family. So a disastrous experience turned in to a great one. Also the people in the back that help are very friendly. The front could be more helpful, but once you work with someone in the back you will be happy they work with you.

Very accommodating even though my friend and I, who we were shopping for, did not have an appointment. We were taken upstairs to the bridal are and offered mimosas, water, pretzels and cookies.
The only thing I think could be improved upon is the about of people helping each bride. There was one lady helping us, but she was responsible for two other brides. So, in essence, she didn’t really help up. It’s very difficult to try these dresses on with little to no help.

I’m going to go with 4 stars here. First of all, no… There’s really not much customer service, but when I’m not looking for a $ 1,000 + dress, I’m not expecting to have someone wait on me hand & foot. The store isn’t in the greatest area of town, so that should be sign #1 for those needy brides out there. I’d say it’s David’s Bridal with MUCH better pricing. I found my dress in the discount room in the back. I actually almost bought 2 because I couldn’t make up my mind! I don’t plan on bringing my dress back here to be altered because I have an alterations place I already go to & they do amazing work at fair prices. The only other thing I was disappointed about was my bridesmaids & I were skipped over when I chose to purchase the dress, they’ll usually take your picture & post it online. I think that would’ve been fun for my girls & I, but it’s not a necessity. It was very busy so don’t expect them to assist you with every little thing you need. This is why you bring your bridesmaids to help.

I feel bad for the brides that didn’t have a good experience here! I lived in Kansas while I was planning my Scottsdale wedding but wanted to buy my dress with my mom who lives in Phoenix. I visited in March of 2013 with the goal of picking a dress and venue. I went to other bridal stores that left me disappointed in Scottsdale so I decided to try this place as they had a lot of designers I liked. I loved that they had so many options, I probably tried on about 10 dresses here (plus tons at other stores)! The second to last dress I tried on was THE ONE! My mom and stepdad cried :) We got a $ 1200 dress for about $ 900 which I thought was a great deal for a wedding dress! They ordered the dress and kept it there until January 2014 when I got my first fitting. They were easy to work with on making an appointment. They made their adjustments and I went back for a visit in March 2014 for my final. There was one last tweak I wanted so they did it on the spot in an hour and it was PERFECT! I just had my wedding in June and had TONS of compliments on the dress! Everyone was shocked at the price and said it was the most beautiful wedding dress they’d ever seen! I had a great experience!
PS-​My mom and I don’t speak Spanish and had no problem communicating here.

Thank goodness I’m not ever planning on getting married again, because I will never set foot in this shop again.
I found my perfect, the most perfect wedding dress imaginable here, but after that it spiraled downward quickly.
The first visit was great. Not too much personal service, but I’d say it was about on par with David’s Bridal. I tried on a hideous dress, an ok dress and then «The One». People stopped dead in their tracks to scream «Say Yes to the Dress!» at me. Women who were shopping with other brides started crying. It was truly amazing.
Now, if you want to check them out, go ahead. But if you are like me and find the perfect dress here, heed my advice… do NOT leave your dress behind. Mine was never touched when I tried it on, pristine and flawless. So we bought it, paid in full, paid for additional dry cleaning and pressing and scheduled a date for alterations.
This is when we found our first difficulty. Communication was not the easiest as I am not fluent in Spanish. We arrive for the first fitting, and both my mother and I notice the dress is now dirty. There are smudges that were not there when I BOUGHT and PAID for the dress… photos from the first day verified this. My theory is that they put my dress back out on the floor ad let others try it on. However, not wanting to make a fuss (atypical behavior for me, avoiding the bridezilla appellation at all costs) neither of us said anything. I figured they were going to clean it before I picked it up, so whatever.
Then comes the day just 3 weeks before the wedding, when I am supposed to get my dress. I call the night before to confirm and am first told I will get a call back. An hour and a half later, I call again and get a different person who randomly transfers me to someone’s voicemail. A third call nets me a dude who says everything is good and my dress will be ready the next day.
Feeling confident because I confirmed the appointment, we arrive the next day. A staff member goes off to bring my dress… and disappears. Seriously, she was gone for almost an hour and forty five minutes. Even the other staff was asking where she was. No one is communicating with us what’s going on, why the delay. We could barely get their attention after an hour of waiting.
However, they did bring my dress, the bag we paid for, which had brown, muddy foot prints all over it. «Oh, yeah. It got stepped on» was the explanation I received. Wait a second, did you WALK on my wedding dress? Are you serious? REALLY? At least they had it in the super expensive, way too small, plastic bag.
At long last, I am prepare to don the layers of tulle and complete my final fitting. As the seamstress assists me into the dress I first notice a smell, and the as the dress goes on, even worse. It’s WET!
Soaking wet, with dry cleaning (clearly not that dry) chemicals. As the dress is being laced, we realize that a few of the boning prices on the top are twisted a bit oddly and not laying flat. As my mom was trying to fluff out the tulle and fix the twisted boning, she read the tag — «DO NOT DRY CLEAN» — which could possibly explain why the dress was WET!
They staff then had the gall to blame me for their complete lack of professionalism. Apparently my calling to confirm the appointment «confused» them. Because, you know, confirmation calls are so out of the ordinary and, well, professional.
Now, I did not see all the horrors my poor dress went through, but I imagine getting lost in the store, rushed to the dry cleaners, yanked out wet, and walked on were probably enough. They even claimed that I never paid for dry cleaning, when my original invoice showed it.
The seamstress work was shoddy, communication about the bustle was almost impossible and the bustle had to be redone elsewhere. The staff was invisible at best, rude and insulting on the bad side, and clearly not at all concerned with service or quality after they got their money. I ended up getting alterations at Alterations by Kathy in Ahwatukee, and she was awesome, and in the long run the dress was beautiful.
If you, or someone you know is thinking about wedding dress shopping, please be aware that you won’t save any money here, but you will become good friends with new grey hairs, panic attacks, and if you are lucky, really nasty chemicals.