AZ Shutters & Custom Cabinets

We bought shutters through Edward and Jim came to install them. They are absolutely beautiful and the price was good! I saw all the previous bad reviews after I ordered and was a little worried but I didn’t need to be. The finishing on the shutters is perfect and Edward is also building us a hood for over the stove and I can’t wait to see it!
When we ordered the shutters Edward promised they would be installed before our move in date of May 2^nd and they were installed yesterday! I would recommend AZ Shutters to my friends. They answered our calls to plan out the hood and installed beautiful shutters a week earlier than planned!

I recently purchased shutters from them for our home. The pricing was very good but they were late on the delivery date. I still got them before the holidays though.
I am truly amazed at how nice they are. They are absolutely beautiful. We got the ⁶⁰⁄₄₀ split shutters and they work great. We also had one window with a round arch and the shutter fits in there beautifully.
I would have given them 5 stars if the job was done on time, but, it wasn’t. If you’re looking for quality shutters at a great price and you’re not in a time crunch, give Jim a call.

I bought shutters thru the sales men. Huge error. He gave me the wrong price then came over an hour later with Jim and wanted 700 more because he forgot his commission.
I ordered on ⁶⁄₂₅. On ⁸⁄₁₄ they delivered. The sales men Kirk argued with mean and demanded I put new door knobs on. I had paid extra to have them cut out. He screwed up my order on my doors. He also canceled one of my windows. So I had to wait for them to get new shutters for my doors. Kirk stormed out of my home angry at me for his error. Thank God I had all proof on receipt.
I am still waiting for my shutter on the one he canceled. Jim told me 3 times he was bringing it. He will not answer any texts or phone calls. Very disappointing.
The cabinets are nice and Jim seemed like a good man. This is not how you handle
customers. I am sorry his sales man makes so many errors but I should not be treated like this. Since I was kind enough to pay him, I am sure I will never see the shutter.

If I could Rate a 0 or lower I would. My wife and I needed some cabinet doors replaced, After 3 times of trying to set up an appointment with ED he finally showed up took measurements and took one of my doors to match design and color. He told me 1.5 weeks and we would have new doors. After weeks of texting and calling him (which he never responds until you blow up his phone. I always called him for an update he never called me. He gave every excuse under the sun even going as far as using one of his employees that got in an accident. I gave him an ultimatum to give me my door back or I will file theft charges against him. Spoke to the police this morning, they are willing to help me recover my property. Ed felt as though I was harassing him by calling and trying to get my property back. Please do not give them any money or any of your property, you will not get it back. Thieves and con artists save your money!!! Still don’t have my property back as of today 6÷23÷14

Not at all reliable. Makes appointments and does not show up. Installed shutters on a door and the frame was too small to allow the door knob to operate. Promised to come back and did not show or call. Then Jim is angry because you called him too many times (even though he does not answer his phone).

Save your money and don’t do business with this company. We have had a similar situation as the previous review. Jim told us for 6 weeks that he would be coming out to fit some shutters there were not working. I called Jim every week and every week the phone conversation would end with him saying that he would call me the next morning to let me know when he would be out to fix the problems, but I would NEVER receive a call back. I was always the one to call him and to check in with him. After filing a complaint with the BBB, Jim actually called me to tell me how upset he was that I would file a complaint and said he would be coming to our house the following Monday to correct the problem. He never showed up, never called, never responded to numerous text messages that I have sent. For someone that is supposedly former law enforcement, I would expect better, but there is a reason he is former. Awful, don’t waste your time or money! I will make sure I can do as many reviews to make sure no one else makes the same mistake we did and put this business out of business. On a side note, I received a message back from the BBB that said that the business never responded to the complaint. That shows Jim’s true lack of concern. Our sales person was a guy named Kurt who raved about the product and gave us a «discount» because we paid in cash.

Also doing business as Southwest Designs of AZ Window Coverings,
Surprise. Their business license is suspended and it has been suspended on 3 different occasions.
The owners J Tardy, P Tardy and E Miranda are lying thieves that stole $ 2000.00 from us. The down payment was given to their salesman Kirk 3 months ago to build shutters for our home. The job was supposed to take 5 weeks. Since then we have heard every excuse imaginable as to why they couldn’t get the job done. Eight weeks later JMT agreed to install the shutters in 2 weeks or refund our money. He finally showed up with shutters that did not fit, broken frames, frames that were coming apart, cracked and warped louvers, missing stain, dried stain that was running down the front of the louvers, etc. When Jim told us that he would have to cut our kitchen cabinets to make the shutters fit he was asked to leave our home. He is refusing to return our $ 2000.00 stating that he «delivered a superior, flawless product» and it was our problem if we didn’t want them. His fellow partner in crime (Edward) agrees.