Auto Safety House

Well I came for what would have been expected to be a quick visit for 4 small issues to make me safe to keep going on the road with a truck I just bought.
Rayce was my service advisor and Paul was my mechanic.
#1. My turn signals and brake lights worked but the running lights were not working when I plugged my trailer in. Without a trailer the circuit would reset and work fine so I asked for them to start by replacing the trailer connector on the truck first to see if it would help. 3 Hours later the tech had looked at possibly every other wire on the truck and not the plug I asked for. Finally the plug was not the problem but apparently a bad wire under the truck… So my guess was incorrect after all.
#2. The trailer brakes also were not working which also made me believe it was the connector or wires going into it. The power was to the controller and going to the wires in the plug, but not actuating the brakes. It turned out there was a missing all time power wire to the trailer to run the pump for the hydraulic brakes. The tech ran a power wire and that was that.
Since it took 3 hours to find the first one wire problem I asked for status updates every hour or so while I was waiting and walking around outside to kill time it seemed I was bothering the service writer even though he was not on the phone or doing too much. I don’t think they guy was trying to be rude, but I was getting anxious as the labor rates were building up…
#3. I had an air leak for my airbag leveling system where the air lines go in and out of the leveling controller? (not sure what it is called) on the frame. We didn’t get that done for lack of a part for this trip.
#4. My trailer axles were out of alignment from the factory by more than 1.2″!!! They fixed that super quick and that is a relief… Apparently PJ Trailers does not have great quality control!
When you are paying anywhere near $ 100 an hour you really want to see progress and feel respected and know your money is buying services and not merely time taking that builds your bill.
I would recommend this place but as with anywhere do your due diligence and pay attention to what is going on. There must be faster service somewhere. Paying that much for service means the customer has a right to feel frustrated to see the tech talking to other techs leaning on the truck talking and taking so much time.
3 hours to diagnose a wire seems crazy since we knew which wire it must have been as it controls the running lights only. One could have replaced the entire wire in less time. I feel that was quite a lot of labor for that issue.
My other issues were resolved in a reasonable time. All in all I can continue in my trip now with less worry.
Rayce worked with me in some of the labor for the long diagnosis and I appreciate that a bunch. That was worth the 4^th star!
In summary, a quick fix can be costly here or anywhere if you have bad luck or less than speedy diagnosis! One experience cannot judge a place based on one visit but I also cannot give a super awesome recommendation either.

This place specializes in all sorts of equipment for auto and truck. They install bed liners tool boxes and strobe lights for your work vehicles. If you need parts for hitches RV or trailers the check it out.

Auto Safety House is supposed to be the expert in commercial vehicles. They took me to the cleaners in «fixing» my lift gate for a delivery truck. It took more than a week, and cost twice as much as it was supposed to. Now, 6 months later, I just had to have another shop fix the terrible work that ASH did. Costing me another $ 550. I wasn’t happy with their communication, their price, nor their workmanship.