Audio Express

Of course there is a mark up, how else can they stay in business? I had no problem bringing parts in along with purchasing other equipment from them. Sean is awesome! I can be fairly annoying, i know this about myself lol, and he has been bery patient and very helpful. I have shopped around and found them to be fair. And hoot, I also checked out soundwerks, all they carry is pioneer, nothing else, so of course they tell you how awesome pioneer is and everything else sucks. Well I like a bit more variety. I’m guessing they aren’t licensed to carry any other brand. That should tell you something. I prefer Kenwood anyway. And no one, at both stores I have gone to, and I have been using them for more than 10 years, has anyone ever asked for a tip. I never thought about tipping, but if that is customary I will in the future.

Worked out a deal with my new Viper alarm. They did offer me a military discount but wish it would have been more than 10% which is already offered on their website. Repeat customer. Lowest prices on alarms. Same day service. I would recommend calling first to make sure they have an installer available before you show.

This place is ridiculous. I walked in there looking for a wiring harness for my GM car. They sold me the wrong part for $ 130.00 then he proceeded to open it up to verify it would work on my car. When it turned out that it wouldn’t they refused to give me the money back saying it was against their policy to issue refunds. So your associate sells the wrong part to me and opens the package but then refuses to do a refund citing policy? I have never had a worse customer service in my life. It took me arguing with the guy for 20 minutes to get him to finally call the manager to issue a refund. STAY AWAY FROM THIS RIPOFF JOINT!

The prices seemed fair and the sales manager was very friendly. It was very easy to schedule installation and they were ready right on time. There was one minor installation issue but it was fixed right away once it was pointed out. The only suggestion I would have is the installation crew needs to take more care and clean the customer vehicle. I found numerous wire pieces, a connector and other pieces of trash left over from the installation. There were enough pieces strewn under the dash and on the carpet that it would’ve been appropriate for them to vacuum it before returning it. Just a suggestion on how it might be improved. Otherwise, I would use this company again for automotive audio installation or security needs.

Love coming here. The guys always take care of me and know me by name. I do recommend going here.

Overall my experience was not very good. When I originally got there the guy assisting me was not very professional. He definitely does not belong in customer service. I decided to go across the street to find something to eat instead of waiting there. The guy told me that it would take about an hour to install and that they would call me when it was done. An hour and a half later I did not get a call so I just went back to check. It ended up actually being done but I would have appreciated a call to save my time. When I got in the car there were boxes and wrapping all around the front seats. The guy installing the stereo should have been more neat. Next time I will probably not be back to audio express. I will probably go to fry’s electronics or even do it myself.

AE gets 2 stars for their misleading advertising.
I have NEVER paid someone to install a system for me. It’s just not that complicated to do it yourself. Also, I have NEVER bought audio equipment from a shop, always online, it’s 30−100% cheaper to buy online.
But I figured for a $ 1 install (that I have hear about on the radio at least 20 times since I’ve been here in Phoenix for 2 weeks), I would support an actual store and buy equipment from them. Obviously I wouldn’t expect them to install equipment I brought from outside their store for just a dollar.
The $ 1 install ONLY applies to alarm systems and Single DIN headunits. For some reason, double DIN headunits are $ 55, and a Navigation headunit is $ 110…even if you buy it from them! And apparently that’s half of their standard rate!!! WTF? Let me tell you, there is NO difference in difficulty for installing a Single DIN vs Double DIN. None. None at all. It’s just a bigger unit. Yes a Nav system takes just a little more as you have to wire the antenna somewhere. But not $ 110 dollars worth (or $ 220 if you bring in your own).
Even if you buy a single DIN head unit and speakers, they will still charge you to install the speakers ($ 65/​pair). The $ 1 install literally only applies to the headunit itself.
So if you only need a single din HU or an alarm, sure, its not a bad deal. But if you want speakers and subs, watch a Youtube video and do it yourself.

One of the gentlemen here was kind enough to take a look at my faceplate for me as it kept popping out. It was a simple fix that I appreciated especially since I hadn’t purchased the unit there. Thank you! :-)

I went in to ask for cost of alarm system, Welcome greeting ok. As I asked total cost the guy who attended was asking for tip before purchase and install? Haha he probably needs it bad

If I could go any lower I would! I saw the reviews and can not believe its the same place ! Asked for an install of a unit I had them take out of another car that I purchased from them to re install into the new one and the install price for installing into the new vehicle was outrageous! It went from $ 260.00-$ 600.00! Blew a bunch of smoke up my A** ! So i did some research and of course I was right they are thieving clowns! I had it installed at Best Buy for $ 280.00 with special harness Audio Express said Harness would cost $ 200.00 (harness cost was $ 100.00).

I received a set of speakers for Christmas. Though it was a generous gift, (and I needed better speakers), I didn’t want to install new speakers in an old car I’m looking to sell. Couldn’t return them for cash, okay… could return for a store credit only. «Could I get a gift card?» «NO». Your speakers are your gift card, just come in and trade them for the merchandise you want.” I was told this when I called… okay… What I was not told at that time was that I only have 30 days from the purchase date to do it ! After 30 days you are stuck with the purchase/​gift. I was under the impression that I had time. I was told that merchandise changes and that the speakers that were bought 4 months ago would not even be stocked anymore! «Sorry, but we can install those for you for $ 75 a pair. Another store told me I should have been able to get a gift card within those first 30 days and that the return policies are on the receipt. My bad for not reading. Their bad for not informing me of any time constraints that I might not look for as the recipient of a gift. I felt a little duped and cheated of vital info on that first phone call! Buyer beware!

It has been a while since I was in but I wanted a radio installed. They install it but they didn’t tell me the control on the steering wheel wouldn’t work. They also must ave taken 4 hours to install it. Not acceptable

Thank you Audio Express! Brad and the rest of the guys are so awesome. Was receiving a error on my stereo. The guys pinpointed it in 10 minutes, fixed it in 5 minutes. I was out of there and singing to the the radio in record time. Thanks guys. I drove out of my way to go to this store and was grateful I did. I will go no where else. Very happy!

I would be really careful about what you are being «sold» as part of a car audio package. Being older and wiser now, personally, I would not go back to Audio Express. At least my experience was long wait time, hit-​or-​miss with the installer (technician) you may get, and the $ 0.01 install is the hook to get you in the store so you can buy whatever the salesperson can sell you on. Shop around first. I’m going to Soundwerks. Friends and acquaintances have raved about this place. As far as Audio Express, as the old adage suggests, «Buyer Beware!»

The people that work here are on the ball. They are very attentive and seem to be knowledgeable. Not to sure about the prices, but everything else is good.

I found Audio Express through an InstallCard I received for problems my Sirius radio was having with reception and power loss. I can’t give this place and Josh (manager) enough kudos.
To begin with, even before I came in, Josh CALLED ME (when was the last time a place called you first!) to talk to me about what I needed done, and saved me a lot of headache. The antenna Sirius had sent me wasn’t going to solve my problem, and he explained exactly what to call them back and ask for.
Once I got the proper part, I went in to get the work done, and not only did they finish the job inside of an hour, installing a new fm direct antenna and fixing the power problem, but they also even fixed a battery cable connection problem I had.
The store is super clean, and I even got to sit and watch a movie on one of the many DVD players while I waited. Josh was super friendly, knowledgeable and did a great job. I will certainly go back if/​when I need any car audio help.
And I can’t be happier finally getting full reception on my sirius radio, instead of driv– –ound listen– to a radi– that cuts ou– –nstantly. So incred– –ly ann– –ying.

I can’t believe I’m on here giving Audio Express a five-​star review, but these guys deserve it.
Its been more than a few years since my car stereo days of custom-​building subwoofer enclosures and soldering capacitors to speaker terminals, but this week those days returned — due to theft.
Yes, my car stereo was stolen. Windows smashed, wires ripped, worthless car stereo sold on the street for twenty bucks so some meth-​head can get high for another twenty minutes. Its the way it goes.
I cruised into Audio Express on a whim, as I was in the vicinity, and am I ever glad I did.
All I needed was a handful of connectors and a few other odds and ends, and that’s what I got. I was in and out in a flash, and I got exactly what I needed for a fraction of the cost had I gone to Home Depot, Radio Shack, or my local hardware store, for that matter.
As I left, I exclaimed that I’d be back in future to make a more substantial purchase and I meant it. Now I just have to find the right car…
Thanks Audio Express!

Audio Express– home, home, home of the one dollar install.
I didn’t even think this place was still around, until a few months ago when I did something most people would consider very strange.
I had a cassette player installed in my car and I am not ashamed. My old one broke, and I just wasn’t ready to let my mixed tapes go. Seriously. I have a ton of really good mixed tapes and not that many CD’s. Ever since I discontinued my membership in a CD club in high school, I stopped buying them. But I kept making mixed tapes. So one day I was thinking, I have all these fantastico mixed tapes and no way of listening to them. And that’s when I heard, Audio Express, home, home, home of the one dollar install. Music to my ears.
I called and they still sell cassette players and yep, you guessed it, they did install it for one dollar. But the catch is that you do have to buy the player from their store. You obviously can’t buy it from somewhere else and hope they’ll install it for a buck.
My total bill was pretty cheap (I got a cassette player after all) and I can now cruise happily around listening to Bust a Move and Wild Thing.