Audi North Scottsdale

I needed to get tint done on my car and Audi North Scottsdale was able to help me. Jon McBride scheduled my work, which was a quality job and completed on time. Many thanks to him! I will certainly refer friends to Audi and John.

My first experience with the Audi of North Scottsdale service department makes me regret my first Audi purchase. I have driven 5 different BMW models so I decided to mix it up and get something new. The people working here did not greet me, were unenthusiastic, did not have knowledge of anything (and I’m talking basic knowledge), above all of this they did not listen to anything I was asking or saying. They were lazy and made for a terrible first impression of the brand. Even though I live close to this dealership I will now have to trek down to Peoria to hopefully get some service. It would be fantastic if more than one person in the building has knowledge on the installation of Bluetooth software… BMW spoiled me with their outstanding service. This particular Audi service department leaves a lot to be desired…

Jason and the team rocked it. I was passing through on a road trip and heard a funky noise. Worried it was my breaks. Jason fit me in on a Saturday last minute and got me all hooked up. Thank you. You gave me peace of mind for the rest of my trip.

We just had the most amazing experience selecting and purchasing our new Audi Q3 at Audi North Scottsdale. Over the years and having bought many, many cars, I have to say that this experience was the most pleasant, most professional, nicest group of people very eager to not only meet but exceed our expectations. And they did it! While everyone went out of their way to make us feel comfortable and exceed our expectations, the «Audi Brand Specialist» (read salesman) who was simply the greatest was KEN CARPENTER. Please, please ask for Ken even if you are just beginning the car buying process. No games, no gimmicks, absolute transparency. Could not recommend any higher Audi North Scottsdale and KEN CARPENTER!

Just bought an Audi TTS from Scottsdale Audi and had a great experience. The sales team that worked with me, Brian and Louis, were extremely professional, helpful, and knowledgeable. They both own Audi’s and are passionate about the Audi brand. I received a fair price for my trade and a good price on the car, complete with a CPO. The whole experience from start to end was top notch

Prem Lawrence was very helpful with explaining the features of my new A4. Great service!

Audi North Scottsdale is by far the best service department I’ve ever had the pleasure of bringing my car to. They go way above and beyond the call of duty on everything I’ve ever requested out of them. The service advisors, Wyatt Tolby and Jason Brown, are both amazing people to work with and bring your cars to. My wife works with Jason on her ’08 and I work with Wyatt on my ’09 Audi and I’ve never had better experience in my life. I will probably never ever buy another car besides an Audi based on Wyatt’s service. Also, Tony, at the parts counter is always a great guy to work with. Ever since walking in the door for the first time he’s been super friendly and helpful with anything I need.
After 20 years of owning different cars, I’ve finally found a make I will stick with. Thanks guys.

I enjoyed my vehicle purchase experience. Louis was very knowledgeable and guided me through the process. I would definitely shop at Audi North Scottsdale in the future. Thanks for all your help!

Recently sold my Audi S4 and had limited time to find my next vehicle, Audi North Scottsdale made my purchase quick and seem less. I test drove several different cars from dealerships nearby but Paul made the purchase through emails and at the dealership quick and painless. Brian was out of the country so I had the chance to work with Paul and it’s great to know they have a well rounded staff. See Al in service for any needs for your Audi another employee that knows his business.

Can you give them more stars? Leased an A3 from Troy T for my daughter! He was an absolute game changer, had me in and out with zero Head ache. He is not like the others! What a beautiful facility. Love the coffee in the Quattro café.

I am very critical to service when it comes to car dealerships. When I walked into Audi N Scottsdale I felt like I was working with true professionals.
My sales representative and finance manager were both great.
I highly recommend Lavinia in sales if you are looking to buy a car!

First of all let me begin by saying that I am very dissatisfied with the lack of customer service at Audi North Scottsdale. I have called several times now attempting to speak with someone regarding an issue with my car and each time I’m told that someone will call me back and this has yet to happen.
I bought a 2015 Audi A4 in October of 2015 and I’m not entirely happy with my purchase. I was first told that the car had Bluetooth capabilities to play music by pairing your phone and this is not the case. The car does not have an aux cable capabilities either which is shocking because all newer cars have them now. I was promised some cable that I could plug my iPod or iPhone with and that never arrived either. After two or three weeks I called and spoke with someone and they said they would be sending it but it never arrived.
Then I received a call asking to please come back and they would redeliver my car to me and go over any questions and they would give me a Shell gas card. I informed the individual I lived three hours away but was willing to make the trip and maybe take care of some of my discontent with the car, we emailed back and forth and spoke a few times on the phone as well to coordinate. I made the trip and asked for whom I was supposed to meet with and was informed that she was not there that day. I could not believe it especially because I did inform her I would be there on that day. I then asked to speak with the sales man that sold me the car and asked for the cable that was supposed to be sent out to me and he gave it to me and said they were going to mail it. Being that nothing was going right I decided to try out the cable before driving away and I’m glad I did because it was the wrong one. He told me they would order the correct one and mail it to me, this was in November 2015.
In December of 2015 the seatbelt in the left side rear passenger seat quit, it does not latch and this is what I have called about several times. I called in December, January, and February and have not received a phone call back. I am extremely upset because this is a safety issue and it should not have quit working properly after only two month of having the car. Once again I am extremely disappointed with the lack of quality customer service I had expected and truly received at another high-​end dealership and I’m beginning to regret my purchase.

The best car buying experience ever!
I called Jerry Sayre on Friday 03/​05/​2016 asking for one of his Volkswagen CC, he told me someone was looking at it and he will let me know, i went down to the valley as soon as possible and the car was prepared, i was greet by Jerry unfortunately he was busy and he referred me to Adam and i’m absolutely okay. Take a quick spin on the car, back to the dealership and less than 10 minutes we already agree on the number. While waiting for the paper work Adam took us for a spin on their inventory, what a nice person. The fastest car buying experience ever and the best one! Usually car dealership like to waste your time and make you come back but this dealership, they really respect people time. Definitely recommend you guys to see Jerry or Adam. I will definitely come back for my next car, Thank you Jerry and Adam for making me happy now.

Jeff Wieland is a great Service Manager at ANS
He listens to his customers without the insulting excuses that many dealers give
Jeff has gone above and beyond on getting a warranty issue corrected on our new Q7
He reserved a fantastic loaner for us, so being without our new vehicle is not so bad!
Audi is a fantastic vehicle, but the sales and service team at Audi North Scottsdale keeps us coming back for our Audi fix

The folks in the Parts Department at Audi N. Scottsdale deserve some recognition.
Harry in Parts did an excellent job assisting with door trim parts and ordering touch up paint.

Jeff Wieland is an awesome Service Manager. He runs a tight ship and his employees know how to take care of customers because Jeff does such a good job.
I would highly recommend Audi North Scottsdale for servicing your Audi.

Exceptional service and exceptional vehicle! We were getting our Range Rover serviced and while waiting decided do go check out the audis because we have always been interested in them. David Silver came right out to help us look for a car according to our needs. He was very helpful and even took us out to scope out all of the used and new audis. We spotted the exact one that we have been looking for. He brought it out for a test drive and explained all of the features of the car and how to work things. We loved it and wanted to come back after an appointment we had. By the time we got back to the dealership the car was cleaned, looking great and ready to go. We pulled the trigger and bought it. We traded in our Range Rover and the entire process of everything was fast, pleasant, and easy. We were in our new A6 and ready to go. David even got us a chip for the navigation that allowed us to use google earth and access other awesome features of the car. It was nice to have made a friend in our car buying process. We enjoyed the experience and absolutely love our Black Audi A6. I’d recommend this vehicle and dealership to anyone.

I purchased a 2016 Audi SQ5. White interior, red/​black two toned leather seats. GORGEOUS! My incredible salesman ‘Prem’ located the exact car I wanted in Cali, located it quickly and transported to AZ, promptly. He was amazingly easy to work with. He answered all my questions (and I’m known to have many) and I made the purchase of my new car ez pz.
Thank you to the Service Sales Mgr, Jeff Weiland and General Manager for looking into the pricing for me, as well.
Top notch place. Just left BMW after 12 years to expand my driving experience!
Thx Prem!
Best,
Peri J

I purchased my Toyota Camry Hybrid car from Audi North Scottsdale.
The customer service was really very good and David was very helpful in making the deal. He is very polite and patiently handle the customers and I bet one cant return empty hand if they are with David. :)

Great service, no wait each and every time, fantastic loaner cars, knowledgeable service staff… I truly could not ask for more. Although I did not purchase a vehicle at this particular dealership, I am quite impressed with the service which makes for a pleasant ownership experience.
I commend Derrick, my service advisor for always being so warm and welcoming and out the door in no time. He seems very passionate about his profession and it shows. Thanks !
This is my first Audi and so far I am very impressed by the product, how well it drives and handles etc…