AT&T

Since everything started at this store I will continue my review here.
I have never had worse service from a corporation.
I had spoken to an AT&T rep and worked out a reduction in what I owed and a payment
plan.
Now, out of no where I get a notice from a collection agency.
I wish their left hand knew what their right hand was doing. Even better I wish they were all
trained the same with the same info.

The manager is horrible. Came in to replace my screen protector so the dumbly installed the new one over my main screen that was cracked without asking. Just wasted a $ 38 new screen protector and would not refund.

There are more managers than employees which stand around and do not do anything. They are rude and inconsiderate. They just want to move on to the next client. Managers are about as smart as a box of rocks. I had to spend hours and come to the store 4 times and spent over ten hours to try and get resolve. Don’t get me wrong. I love Att but this store front is terrible. Go to any other Att store but this one.
Updated:
Still terrible. I love att but this store is literally the worst retail environment of staff and capability I have ever seen. It’s all about sales before service. I went to the same type of store in Scottsdale and got amazing service. Near Scottsdale fashion square, great location. Completely opposite of this terrible spot.

Their service is so poor. I was on hold for 45 minutes after being transferred 3 times. The call dropped so I drove to the store. I was told there would be a 25 minutes wait. It took them an hour and 10 minutes wait. Several of their employees were watching the football game. The lady who checked me in was visiting with a customer for 20 minutes after she had taken care of her customer right next to me

You must be non-​white in order to get service! I waited 30 minutes, other people walked in and received service. I even asked to be put on the list. People who came in after me received service. Good bye AT&T!

Poor customer service, I walked in wasn’t greeted until I walked around and was noticed by the manager in front of his desk watching football. Finally greeted by him to put my name on a list, waited over 35mins to be helped. Finally helped by some girl who had terrible customer service, she acted as if she had better places to be. After filling out all my information, credit check etc she tells me, «we don’t have these phones in store». Well great, good to know now. She tells me «you can pick it up at the Apple Store, they will have it, just let them know it’s for the att next». I go there am accosted by their terrible customer service, they don’t even understand what I was asking, eventually I find out I’m going to go through the same process I waited and completed over 50 mins at the att store, but I’ll have to wait and have it ordered because they don’t have any color in the phone I wanted. I call att store 5 times, just keeps saying busy, I go into store manager is in the same spot. The rude sales clerk is confused why I’m back, goes «they didn’t have any?» No, they didn’t after you told me they would. I go over to talk to the manager and I can see him look behind me and smirk, as if the rude sales clerk gave him a look to prepare. I leave with no resolution, only a «I’ll talk to her about telling people that». I’m glad that’s settled, now what about my iphone? I’m glad I work so hard to waste my Sunday on people that are terrible at customer service. At least I got a migraine from it all. Oh wait.

AT&T sucks but the nice blonde lady who works here was super helpful, positive, and nice. I was in a bad mood and she cheered me up. The customer service is WAY better here than the customer service at the AT&T store on 20^th street and Camelback — They’re really mean over there. Definitely sticking to this store for phone help.

I pay $ 45 a month for the gophone plan… Which includes 1gb date and unlimited talk and text. Since I am on wireless all the time I don’t use much data so this plan is perfect for me. There are other options if you need more.
Also, every time I come in and get help from Amanda N. I am extremely satisfied! She demonstrates excellent customer service and goes the extra mile to help.

This store has the nIcest most knowledgeable people you can talk to. Customer service is #1 by the time you leave you feel like you’ve made a new best friend. We drive past a few AT&T stores just to go here. Been seeing the same people for years and they remember us too. Going here is like seeing family.

This really is not about this store, but it is about the company in general. I have been a customer for 10 years, and, until recently, pretty happy and satisfied. In October 2014, I added my partner’s phone to my account, purchasing 2 new phones. My iPhone, as always, has been just fine. His Galaxy POS has been a nightmare. As of today, May 20, 2015, I am replacing this phone for the FOURTH time.
On the third go round, I told them I wanted to exchange it for the iPhone 6, but I was told that that was not possible, unless I paid for this pile of junk and purchased a new phone. REALLY? Less than 9 months we have had this phone and we are going on its 4TH replacement? And all of the problems have been the phone, not abuse, since it has the industrial case. Hot phone, the AT&T globe of death… and all they can say is «No». Great customer service, AT&T.
Needless to say, when everything is paid and done, I will be looking for a new carrier.
Thom Rowley

With many issues on my newest bill from lies that were told by a former employee BRAIM, the Manager said he is no longer here, and even made to comment because of situations like this. YET– his comment– he is no longer here, I cannot verify and therefore my hands are tied. ARE YOU KIDDING ME– ERIC WOLFRAM (Store Manager), the back of your business card states «I can help you» I guess you did not get the message that you have the power to fix things that are wrong. You chose to error on the side of your bottom line of 40 bucks.
I called customer care again and finally got the issue taken care of– Some people have no business being in the position they are in. PLEASE change your business card to «I choose not to help you».

Very friendly customer service. I was a walk in right after work because I have been stalling on getting my phone upgraded. The manager was very friendly and put me in the queue. I had to wait a little while but it was worth it because the gentleman who helped me gave me his full attention. Answered my questions. He didn’t push any extra products, he just gave me options to help me keep my phone safe. (I’m clumsy).
The short wait was worth it because they aren’t trying to rush you out to help the next person. They are making sure each person feels special. (Brandon was the guy who helped me). Very nice and knowledgable.
Besides. I don’t mind the wait because I have a mini computer in my hands to play with.

We went to this store today to change from Sprint. We had iPhone 5’s and had the codes to unlock the phones from Sprint. I also work for a company that gets a discount from AT&T.
We were assisted by Mike, he first attempted to unlock our phones, as that was unsuccessful he then called for further assistance and we found out the 5’s were not unlockable for use with AT&T; it was the next version 5 C & S that would work.
We had forgotten to bring our Sprint account number and as I could not get the full account number through a mobile device at Sprint we had to head back home while Mike went to lunch.
When we got back to the store a young woman greeted us and let us know she had seen us drive up and she let Mike know and he would be out in a few minutes.
We had let Mike know before we left we needed new iPhone 6’s and two SIM cards for iPad’s, when he came out he had everything we needed.
In about an hour Mike had all our devices set up and working. Sprint service had been terminated and Mike initiated an email to me at my work email address so I can easily get the discount.
Mike walked us to the door and said when he was testing our new phones he called from his number so if we needed help we could call him.
This was an awesome experience.

I’ve come to this specific store on numerous occasions. Each visit there are long lines. I would suggest only going if you have the time to wait. If you notice each employee works hands on with each customer making sure everyone leaves the store happy. At least from what I’ve noticed. Sure I have thought that the staff was taking way too long with everyone ahead of me. That was until I was getting help and the clerk talked me and walked me through everything so that there was no confusion. She was polite to my mother and made sure she understood what was happening. That is the reason for the long waits. I can appreciate that because waiting now only means to me when my turn comes I will have any and every question answered. Are there days they seem understaffed, yes but the still maintain each customer get 100% attention and that’s the reason for the long wait (in my opinion). The manager forgive me I forget his name either Eric/​Jesse, he was Hispanic came over to make sure my mother and I understood every thing we got ourselves involved in. So while I could say AT&T should employ more staff just to keep the wait times below an hour would help a lot. Over all I like coming to this store. Some of the staff no me by name and are patient with me because I’m slow when it comes to this. I think with the management in a year this will be the #1 AT&T spot to go.

Was told upon arrival to wait 20 – 25 minutes. Waited 45 minutes for someone to help, then left and returned the next day… To repeat the exact same process as the day before. If you’re going to waste 3 hours of my weekend, at least be honest with me about my wait time.

USED CAR SALESMEN have more integrity than the sales staff at AT&T.
I went in today to upgrade my iPhone and get an iPad added to my account. I had already done my research, knew the plan I wanted, and the amount it should’ve come up to, and I checked the stock of both items (both were in stock).
I went in to the brick and mortar store to see if AT&T would finally honor the military discount they kept telling me they had (have to show ID and renew contract). The salesman, Henry, was unimpressive, and full of lies from the start. He picked the wrong Marine to try to screw.
He started assembling a plan for me, and completely misrepresented the plans that were available, as well as the AT&T NEXT plan (this plan is a big part of where the salespersons get their commission off of). I asked him what my plan would be without NEXT, and he made up a number that was only $ 9 less. Henry, I can do math, and the amortization of a new iPhone over 24 months is slightly more than $ 9. I indicated that I wanted to do the standard subsidized iPhone with a 2 year contract and skip the NEXT gimmick.
When Henry came out from the back room, he indicated that they were out of all iPhones except the 128gb model, same with the iPad, and that if I didn’t want those, I should go over to the Apple store or Best Buy. Now I knew this guy was full of sh*t and had zero integrity.
I immediately called AT&T’s customer service line, and the person I spoke with checked the stock, and yes, they had a large number of both the items I wanted, she also indicated that, unlike Henry, AT&T values our men and women in uniform, but there was nothing she could do to help me other than send me to a different store or the internet.
I have been with AT&T for over a decade, and have had every iPhone since the first one came out. I am taking my hard earned cash and going to the other side.
Apple, I’ve been saying this from the beginning, you picked the wrong firm to jump in bed with.

I hate AT&T with a purple passion! What the store employees tell you is different than what you accept the terms and conditions on. Of course, I was naïve to not read the small fine print on a tablet and that’s my bad, but had I really known what the AT&T Next plan was really about, I would have never signed up for it! Now, I am stuck with a phone that I have to pay for the full retail value on in installments or trade it in after a year to pretty much do the same thing with the next phone. You actually pay more doing this and it’s a never ending cycle to keep you as a customer. I’ve called the call centers and told them how I felt, but they just scoffed and spoke to me in a condescending manner like i’m the dumb one.
The next time — I am just going to go to an Apple store or a Best Buy — buy your phone at the discounted price, sign the 2 yr contract and after two years, if you like them or not, you can upgrade or leave to the other cell phone company that appreciates you as a customer!

These people are awesome, always straight forward and upfront about what they’re selling/​helping you with. I’ve had 2 insurance claims now that have really saved my bacon, and the insurance process is pretty lengthy but nothing too crazy. Their recommendations are insightful and they’re eager to point you to other businesses like UBreakIFix just down the street for reasonably priced phone fixes.
Mike and Melissa have now both helped me and are AWESOME! Mike two years ago helped me get back up and running after my phone was stolen, and Melissa literally sat with me for 50 minutes as I tried to cancel insurance through Geek Squad (which is awful F.Y.I.) so I could save over $ 90 on an insurance claim. Just can’t explain how well they have treated me here, it’s super appreciated you two, seriously!

I have been an ATNT customer for almost 9 years and have never had a problem with their customer service… except for this location. A couple days ago I came In and put my name down and waited for over 40 minutes before I was helped. I asked how many more people were in front of me and he said 4. I left after I heard that cause I don’t have another hour to waste.
Then today I went in and sat down for over 15 minutes without anyone even greeting me or putting my name down. I asked if I could putt my name down and a nice girl said there was a guy that was suppose to do it. Ok? Well I could only see 2 employees and there must have been over 25 customers in the store. All looking disgruntled and tired of waiting. Right as I was about to leave a man came up and told the girl he had waited an hour and that he was leaving disappointed. I said the same thing! Ridiculous… Being a business owner myself I can’t believe this kind of thing is going on every day in there. Where is the manager? I doubt if I Renew my contract. Sorry! Ain’t no body got time for that!

AT&T Wireless gets a 3.
Amanda from this store gets a 5.
I’ve been an AT&T & Cingular & AT&T customer about 15 years. I’ve enjoyed having cell phone coverage increase along my travel corridors, my ability to maintain connections improve, and the amazing advances making me dumber and my phones smarter.
My bill shot up rapidly recently after some plan adjustments. To the point of my considering leaving my AT&T in search of a better deal for the five members of my former family plan. Amanda has been excellent the past two years helping me keep my expenses down and providing appropriate phone equipment to my family.
There’s a very large cell tower at Sunset Point. Over the years, my payments for AT&T services have probably kept about a quarter of the AT&T equipment operating on that tower for two or three years. I will continue keeping the AT&T signal on, We thank you Amanda for once again finding an appropriate, timely solution to our ever-​increasing phone costs.