Arizona Shuttle

Flew into PHX. Have an Arizona Shuttle reservation to Flagstaff.
One would think AS would at a minimum have signage identifying their rally point. Nope.
Call their direct line at transportation and hotel board and get a recording at 8:20 am. No option is available for existing reservations.
I think I’m at the correct location to catch the 9am to Flag.
Why can’t you have a sign?

Always late. Too many drop offs/​pick ups on the way to and from the airport. Unprofessional and unfriendly. Would NOT recommend. (From Phoenix to Flagstaff and vice versa)

Incorrect pick up information.
Address provided for the pick up point was under construction and fenced off. There was absolutely nothing to indicate where the pick up point was. I waited for 20 minutes, finally calling their lousy customer service agent who could STILL not tell me where the van would be leaving from. All she could do was make excuses that they were told construction was supposed to have been completed (and in the end, the customer is supposed to be responsible for that). After talking to her, I eventually saw the van leaving (as I ran up behind it waving and whistling) — not from the pick up address, but the alley next door and somewhat behind the building… totally unmarked. The customer service agent insisted that shuttle could not wait one minute (which would have worked), and then the next van didn’t arrive until it was already 7 minutes past its pick up time.
Lousy information, lousy communication, lousy customer service. I did think the van driver was quite professional, but I would never, ever do business with Arizona Shuttle again.

Although there are very few alternatives, as far as shuttle services go, Arizona Shuttle is actually quite good. Online access is effective and flexible with great customer service algorithms that send out confirmation email, reminder messages and customer service surveys for each trip. The pick up locations are a bit odd and you might find yourself standing out in the rain or in a diner while you wait for your vehicle, but the vehicles always pick up on time and home pick up is available. The drivers are polite, professional and couteous and the vehicles are clean and well maintained. So… why only 2 stars? Organizational, customer service and operational skills of some of the staff at the Pheonix Airport location (most recently on Jan 22, 2015) has left me with such a bad impression of the company that I have decided never to use Arizona Shuttle or recommend their service to anyone else ever again. I am not saying anyone else’s experience will be the same as mine… just that poor and very discourteous service has lost one customer. Travel well, stay safe.

This shuttle is much more expensive than the alternative for going from Tucson to Phoenix. The employees area also extremely unfriendly– if you have an issue their preference is to turn you away and offer you a refund. In Tucson, the parking is also a huge issue. They advertise free parking at their Speedway and Ina locations, but in reality there are never spots. When you book your trip months in advance, planning on parking your car there, it is extremely inconvenient when they threaten to tow you for parking. I will never use this shuttle. If you have someone to drop you off, it might suite your needs, but if you plan on using the free parking, don’t fall for the trap!

My son and I enjoyed our trip from Phoenix Sky Harbor Airport to Cottonwood.
Our driver was very welcoming. He offered water and said it was his mission
to make sure we were all comfortable. It is people like that… that make you
return to a company. I wish I could remember his name… But thanks again
for a safe trip to Cottonwood to visit my parents!

I have used Arizona Shuttle to get from Tucson — Phoenix and vice versa for about five years now and I love it. I’m always extremely impressed by how impeccable their timing is. The drivers are always extremely friendly (don’t forget to tip them!), they offer mini water bottles, and the vans are comfortable. I’ll continue to use their services for many years to come.

Left me at parking lot despite being on time. Did not call to notify they did not see me. Called and got an answering machine.

Average ride, average vans. Drivers are ok but my driver told me they are paid $ 9 an hour? Makes me wonder about a company who would hire someone at this rate with the responsibility of safely driving a dozen people on Arizona freeways? Sweatshop on wheels! I will rent a car or use relayrides next time.

Basically a good service but my driver needs to practice safer driving. Fast lane changes, follows too close, doesn’t use blinkers. A service like this should make sure drivers are super safe.

This shuttle was a lifesaver. I wish I knew it existed hours before when I was in somewhat of a bind, but I’m glad I finally learned about it and was able to book immediately. They took me from Phoenix to Flagstaff for 45 bucks and in about two hours flat. Not bad! My experience was fine — the shuttle was running late though, which was a little nerve wracking since I was at a kind of sketchy bus stop by myself for about an hour. But they did indeed finally pick me up and I got to Flag safely.
The shuttle is essentially a 12 passenger van with a trailer attached. Definitely go-​to transportation for NAU students. I fell asleep, woke up, and was in Flagstaff… cold, confused, now searching for late night Ubers, but at least in the right city. The experience was overall pretty pleasant and I would definitely recommend it for students or travelers, especially those flying through PHX. I actually saved money by taking the shuttle and renting a car in Flag instead of in Phoenix, despite the cost of the ride. Who knew?
Definitely make this your option if you need a ride in AZ.

Whenever I go from PHX to Tucson or vice versa, I take the Arizona Shuttle over the Greyhound at any chance I get (DUHH). It’s double the price, BUT OH SO WORTH IT.
Service is always spot-​on, they offer mini waters and have multiple convenient drop-​off locations in Tucson. Shuttles are sometimes rattly, but otherwise are in great to good condition. I’d recommend taking AZ Shuttle for sure as I’ve never had any issues with them.

I used Arizona Shuttle for the first time March of last year and was amazed at how easy it was. Loved the waiting area (many seats) at the luggage claim (I flew into PHX on Southwest) where I could calmly wait for the shuttle to arrive. A few days later, I took their shuttle from Prescott to Flagstaff to Grand Canyon. There was some possible delays expected due to road work; they contacted me to arrange for a slightly earlier departure. All went smoothly. The drop-​off/​pick-​up at the Amtrak is conveniently located to the downtown area of Flagstaff — great restaurants/​cafes and shops within walking distance as I waited for the next shuttle to Grand Canyon. This experience brought me back for more. In November I booked reservations for March of 2015. As I was looking over my confirms (now January) I see I in error did not in fact select March when scheduling online but rather still had it on November. Thus, reservation was Nov 21 2014 and not March 21 2014. Clearly my fault yet Arizona Shuttle allowed me to use my earlier payment for my March trip. It was not their error at all; so, I don’t know for sure why they were so kind, but this clearly warranted my taking time to write a review — and it was unsolicited. Not once did the person on the other side of the phone as for a review. It was just good business.

I use them all the time because there are no alternatives at a reasonable rate. They are almost always late, so don’t book a shuttle for 12:30 and expect to be in Tucson by 2:30 as advertised. It will be more like 3:30 or even later. They really push for adding gratuity but their service is just standard, nothing impressive. I’m sitting at their waiting area in terminal 4 now (1:15pm) waiting for the 12:30 shuttle to Tucson.

Had to reroute from Tucson into Phoenix due to a last minute flight change and found Arizona Shuttle as a viable workaround to get quickly and cheaply to Tucson.
The service itself is about what you would expect with any shuttle service (scheduled pickup time, van trip with people, etc) and is about the same cost as other comparable options in the area, but they do have a few good value adds which is why I’m giving them 4 stars instead of the average 3. For one thing, they use a tow behind trailer to haul the luggage so it keeps the van feeling less cramped. Secondly, they try to keep the ride as comfortable as possible with cold water and a good AC running at full tilt in the vans. Finally, they do try to space people out on the van trips so there is still some room on the shuttle to stretch out after that flight.
Overall the trip was a good experience and I would recommend using them if you need to go to another airport on short notice in AZ or get between major AZ cities quickly and in an affordable manner.

I took a trip in May to Phoenix and used the AZ Shuttle Service from Phoenix to Prescott.
— Phoenix to Prescott details:
— The shuttle was a few minutes late, but everything was well communicated. I think we ended up being about 20 – 30 minutes behind.
— The van was loaded, but I still had room and was comfortable.
— They offered water.
— Van was clean, well maintained and comfortable.
— Prescott to Phoenix
— On time from start to finish
— Clean
— Fairly empty (5 people)
— Van was clean, well maintained and comfortable.
I had a great experience. I think our driver’s names were Don and Bill maybe. They were both older gents that drove safely. The customer service was great in terms of flexibility. I asked about moving around my time depending on my stay. They said just give them a call. I did and they were easy to deal with overall.
I’d use again for sure. Great service

Always use this service to and from the airport at PHX. Great on time service and the drivers are always friendly.

Recently took a trip to the Grand Canyon and decided to go by shuttle all the way. Once I arrived at Sky Harbor (via SuperShuttle – see separate review), I checked in at the Arizona Shuttle Service desk. Check-​in was easy and the counter staff was very pleasant.
We took off on schedule; the driver was courteous, drove safely, and the van was in good shape. We made one brief stop around the half-​way mark, then were on our way again. There was a bit of a wait at the Flagstaff Amtrak station (which was fine with me – didn’t want to cut it too close) and those of us continuing to Grand Canyon National Park boarded the connecting shuttle later in the afternoon. Once again the driver was courteous, drove responsibly, and the van was just fine.
On the return run I took the shuttle from Maswik Lodge/​GCNP back to Flagstaff, where I was spending the night. The shuttle was on time, the driver very nice, the driving was fine and the van was comfortable.
The following afternoon I caught the shuttle from Flagstaff to Sky Harbor, which departed on schedule. As I was the only passenger, we had a very pleasant conversation which made the time pass quickly. This driver was also very courteous, drove safely, and (since I didn’t require a stop) made great time to Sky Harbor which allowed me to beat most of the eastbound traffic home.
This was my first trip going by shuttle all the way, and based on my experience I would not hesitate to use Arizona Shuttle Service in the future. Definitely recommend.

I was traveling from Phoenix to Tucson without a car. My options were paying $ 200 to be at the airport 1.5 hours early and only to be on the plane for not even an hour and then still have to figure out how to get to my hotel, or take the Arizona Shuttle, which gets me to Tucson in under 2 hours including wait time and home drop-​off for $ 65.
Check-​in was a breeze and we left for Tucson about 10 minutes behind schedule. Not bad at all. I think there’s a maximum of 10 passengers per van, but there were only 7 on my trip, so the van didn’t feel crowded at all. It as in the middle of the afternoon, so there was no traffic and we arrived in Tucson quickly and safely. I got off at one of the shuttle drop-​off locations and within minutes a separate van came to take me to my hotel as had previously arranged.
Everything was smooth from my booking to arrival at my final destination. It was a lifesaver for someone without a car.

Def exceeded my expectation! The driver, Harry, was supper friendly; the shuttle was clean; the logistics were straight forward at the airport; the schedule seems reasonable.
If you don’t need a car (especially those going to the Grand Canyon), I highly recommend this service!

We have a daughter at U of A, but being crazy people, still have 5 kids at home. The daughter would like to come home to visit more than twice a year, but there was no way I was making the twice in a weekend 5 hour round trip from Buckeye no matter how much I love her. I worked it out and since my van gets about 17mpg, it costs me about $ 50 to drive from Sky Harbor to her dorm and back. Then I get to do it again 2 – 3 days later. The shuttle costs me $ 39 to drop her at the airport, saving me 5 hours of grief in the bargain.
I saw the reviews were inconsistent, so I wanted to use the service a few times before posting. So far, my girl has come home twice with no issues, and I sent my high schooler to see her sister last month. They’ve experienced terrific service all three times. The drivers have been cheerful and helpful. The first time we used the service, there was a problem with the credit card and the website, but the driver took care of it quickly at the next stop, and they still got into Sky Harbor early. When asked, the driver gives her a heads up when they are about 30 minutes from the airport so she can text me to meet her.
Shrug. I don’t understand the complaints. It’s a shuttle, not a private car. There will be other people on it. At least it isn’t Greyhound! We considered the bus, but it just seemed too spooky, not to mention unreliable. Maybe the girls are just so used to travel ling van crowded with children and animals that the shuttle seems luxurious in comparison. I think AZ Shuttle runs great service at a decent price, particularly for families with college students.

I have friends and family in Tucson, but tend to fly into Phoenix due to the significant difference in the cost of airfare. I’ve had nothing but good experiences with Arizona Shuttle Service. It costs me $ 39, which is less then the airline rates.
The shuttles arrive when they are supposed to, and I’ve had very little waiting. The drivers have been nice and helpful with my luggage. The drive is as pleasant as the I-​10 corridor between Phoenix and Tucson can be. I’ve used a few of the different pick up/​drop off spots in Tucson, and they seem to cover the different areas around Tucson well.
I plan on using Arizona shuttle service in the future anytime I need to do the Tucson/​Phoenix run.

For the sake of convenience, I took a shuttle between Phoenix and Tucson. Booking the trip is easy enough, you can pick a time and pay online. Don’t expect anything fancy, if anything the atmosphere is a little bit TOO casual.
I boarded from terminal 2 at Sky Harbor airport, and had to ask around to find the check-​in desk. The website only offered a general area, with a photo of the desk. It had a map of the airport, but a little marker to show their location would be nice. Someone got a little bit lazy there.
Anyways, the shuttle was a little cramped, but I won’t complain, as I’m 6’4″. Most of you will be pretty comfortable. My only problem with it was the waiting area coming back from Tucson. It was at a gas station with no desk, just a sign in front of a dumpster in the back that basically said to wait at a bench and the driver will have your receipt when he arrives.
I’ll try not to rant. This shuttle service will get you where you need to go in a timely fashion. What else is there to expect?
Quick edit: Price from Phoenix to Tucson is $ 34 in advance, $ 40 same day, each way.