Antigua Bakery

Worst customer service. I ordered a cake two weeks in advance, i even came back a week before the party to order the full sheet instead of the half. They didnt have a problem taking more money towards the deposit. So the day of my sons party, my husband shows up and its the wrong cake. I show up, and the cashier who took the order says that the cake we ordered was different than the one we wanted because the one we wanted was a special order and we needed to email the picture. They could’ve told us that the day we were placung our order. My husband pointed at the cake he wanted that was right there in their fridge. So then they werent even sure if it was the same filling i had ordered. It was 5:30, they wanted me to come back at 8 so they could re do the exterior but they weren’t sure if it was going to be the right flavor. So they couldn’t guarantee anything. By this time i just wanted my deposit back because i was not about to pay $ 128 for a half assed cake. The manager did not return my deposit. We ended up going elsewhere last minute. With a two week notice, they should’ve had this order right. The cashier was absolutely rude in every way possible, maybe they should consider hiring people that actually listen, and give you all the information. Good bakery for an in and out concha, but I wouldn’t trust them for a special event.

The worst customer service. Their cashiers are extremely rude. I was asking for an estimate on the price of a cake, but they were unable to provide one. I went back on the day they told me they would be able to provide one, but the owner wasn’t there and again I wasn’t able to get a price. The worst customer service ever! El peor servicio!

Stopped by here around 2PM to buy telera for the tortas. They were all sold out pretty much by then. Bummer. I was surprised as it is a bakery after all, and they close at 8:30PM. I didn’t think I’d be running into that problem. Managed to scrounge up last 4 pieces of telera. Since it was my first time in the shop, I was intrigued by a few Mexican pastries in the cases and also wanted to know if they carried pumpkin empanadas. The cashier seemed very rushed and eager to return to the back of the shop and not interested in helping me. Limited pastry options (a few donuts, generic Mexican cookies, empanadas, cakes) but good prices on the items I got: 4 telera, 1 donut, 1 cookie, 1 bolillo for 2 something.

My Guatemalan friend brought a tres leches cake to work for a potluck about five years ago. Ever since then, I’ve been hooked on this panaderia (bakery). I’ve ordered this cake for numerous birthdays and everyone’s been very happy with it. It is a very rich cake that can be made with seasonal fresh fruit like strawberries. YUMMY!!!