America’s Best Contacts & Eyeglasses

I really like my new glasses. The first two pairs I didn’t like. So I had to return them. One pair I didn’t like the lined bifocals and the other pair the lenses where too thick for the metal frames. I upgraded the first pair to Progressive and Transition. The second pair I picked out some plastic frames. Both new pairs are so much better. The staff is very friendly and highly professional. They didn’t mind making the changes for me. I’m very happy with both pairs of glasses. I highly recommend this America’s Best store for your eye care.

Amazing place!!! Not like your normal «chain» store. Greeted with smiling faces. They go above and beyond any of the other places I have been to. They helped me pick out a beautiful frame that complements my face. They actually take the time and even chit chat with you to help you feel comfortable with the whole process. two thumbs up. Thanks Americas Best

In case anyone’s wondering, it does help to Unilocal!Since my last review where I wrote that I would love a friendly hello when I go to America’s Best for being a loyal costumer of 16 years or more, they’ve taken notice and since my review, I’ve gone to America’s Best at least 3 times and each time I have received a friendly hello upon checkin at the registration counter!
What a difference that makes me feel– so much more welcomed!
And you know what, it does make a difference because I just bought their eye care plan for another 3 years!!!

I have been going to this location for three years. The staff is always very professional and helpful. One of their associates, Mathew, was very helpful today when I went in and had suggested I try a different kind of contacts that would be more comfortable for me. :) He was right and made sure today that my new contacts would be shipped to my home, as they didn’t have my prescription in stock. He sent me home with an extra pair until my order is shipped. Great service!

I had an excellent experience with these guys. I took advantage of the free eye exam and went the least cost way possible. They were great… good customer service and took care of a problem quickly. I will definitely use them again.

I made an appointment online and when I showed up, the very unenthusiastic and almost rude lady at the front said I didn’t have an appointment, (probably because she couldn’t seem to figure out how to spell my last name, even after I spelled it out for her two times! It’s not that hard it’s only 5 letters!) so I rescheduled for a few days later. But canceled that appointment due to the fact that the employees were rather rude, the store was kind of gross, and no one really seemed to care that my mother and I were there wanted to spend money. I would rather go back to lens crafters, sure it’s more money but the service is much better.

More details to come but let me say this: making an appt practically makes no difference. I’ve gone in and waited OVER AN HOUR to be seen. Make sure to plan ahead and give yourself like two hours for what should be a 20 min appt.

Great place and great value. Staff is polite and courteous, visits are always quick. Don’t forget to join the club for excellent perks!

I went to get my new glasses this past weekend and was just as thrilled with this weekend’s visit. Sue at the front desk greeted me right away and pleasantly. Both Daniel and Mat were very helpful. You can tell that they really want you to be happy with your contacts and eyeglasses. Sadly, I ended up bringing back a pair of glasses I ordered, they weren’t entirely comfortable and I felt they looked a bit clunky on me. I brought them back, no questions asked, and ordered another pair. I am very pleased with the new glasses and I couldn’t be happier. My experience with everyone at this location has been stellar.

I have not had my eyes check in about 10 years and am ashamed to say a little bit nervous. I made an appointment last week I did have to wait way to long to be seen for my appointment even thought I was 10 mins early to fill out paperwork. However all was redeemed when I got through the eye check process easily. The tec and and Dr. were very professional and helpful. I was told my glasses would be 7 to 5 business days they came in in four! Hip hip hooray!!! The tecs also help me pick out a fantastic pair glasses. All my friends say i look great!

Many reviews initially scared me, but my experience at America’s Best could not have been any better. I am a pretty «tough customer» when it comes to healthcare, and the staff and product quality from this store was totally top notch.
Since this was my first eye exam ever (except a general vision test at my GP’s office), I was pretty intimidated by what might happen, but there was no reason to be frightened at all. During my first appointment, I went through a series of very comfortable — and some actually fun — eye tests, and then saw the eye Doctor, who walked me through many types of magnifications to figure out what my prescription would be. I was amazed at how well I could see with some of the magnifications, and essentially realized how long I had been in denial of my failing vision (I’m almost 40).
We found out that I needed different prescriptions for both distance and reading, as well as different prescriptions for each eye. Following my $ 10 eye exam, the totally awesome Melanie gave me my prescription but said she hoped I would come back to their store for my eyeglasses.
Sure enough, Melanie was there to help me when I returned about a month later to order my glasses. I went and independently picked out frames that I liked (employees were there to help, but did not at all hover over me, which I love). I showed Melanie the frames I liked for my «driving» (distance) pair as well as my reading pair, paid the $ 69.00, and she said the glasses would be there in about two weeks. I think the whole process took about 15 minutes.
I received a call from America’s Best once the glasses were in, and went and got them. There, again, was Melanie in all of her awesomeness. I really liked the whole team there, and never felt any pressure from anyone to purchase anything above and beyond what I needed. They had me try both pairs on, spent time with me to make sure I thought they fit well and that I could see well, and then I was on my way. I can now see much better when I am reading and driving at night (Phoenix drivers, you can feel much safer now, hahaha). From what I hear, you cannot beat this price, and I have four different prescriptions, essentially, and pretty cool looking glasses — if you ask me. :) Oh, and two weeks later, I received a call from them making sure that everything was working out to my satisfaction.

My husband was the «patient,» not me. But I attended for moral — glasses picking out– support.
The selection was good, the staff was attentive, the facility was clean.
The prices were very fair and my husband found glasses he really liked. The mAn that helped us, Daniel, was extremely knowledgable! He seemed to really know & enjoy his job and wAs very patient and attentive. Bravo

Daniel, Manager was incredible… I’ve been looking so long for eyeglasses that it expired 3 prescriptions. He referred me to another optical place and from their I finally after all these years located the perfect frames which to me are like art. Thanks Daniel as you were very professional in referring me and it was greatly appreciated!

Thank you to Daniel, the manager, for being SO attentive, informative, and knowledgable. He repeatedly took me outside to compare lenses and made sure I understood every charge and aspect of ordering my glasses. I didn’t need an exam today but I was still treated like a special customer. Thanks!

The whole mall is not the greatest, but my specific beef is with the America’s Best at Christown. They are the absolute worst glasses company that I have ever dealt with and I have been wearing glasses or contacts since I was 6 years old! I went in there a few years ago and got my glasses and contact prescriptions updated. I had to visit multiple times and threaten legal action JUST to receive my contacts prescription. They did not provide the glasses scrip. My prescription is good until 10 days from now, and they REFUSED to give my my glasses prescription without a specific form, stating that it would be a HIPPA violation, which is not true. they just do not want you to use that scrip with someone else… they are snide, rude and unprofessional. additionally, their corporate office is a joke. I sent them an email requesting that they send me the form that i needed to send in and the fax number for that horrible location at Christown mall. They replied that it was a HIPPA violation for them to tell me my prescription and nothing else. needless to say, i sent them a scathing reply letting them know that this was going to be happening — i am letting the UNIVERSE know that this store is terrible!

I’ve been coming to this location for the past three years and I have no complaints. Every time I come in for an eye exam and contacts the whole process runs smoothly and I have had no major issues. It’s convenient and at a reasonable price I don’t see why I’d go anywhere else. Not much to report here really other than after about four visits, this place is batting 1.000 (that’s «they have been perfect» for the non-​baseball fans out there).

I’ve been coming here since high school in Illinois, so when I moved to Arizona I just figured it was easiest to continue coming here.
I’ve always had a fine experience here. Normally the wait isn’t too long and they don’t usually try to make me buy anything I don’t want.
I always get the 3-​year contract. However, make sure you make a note of when your contract is up because when you want more contacts they will make you come in again for another exam and all of that. So I just order a ton right before that agreement is up so that it can actually push me another year before I have to sign up again.

I’ve been going there for year because it is a great deal on an exam and glasses. However, now I am extremely disappointed. I made an eye exam wanting contacts — however they would not release my prescription as I could not come back. Now that I can — they are telling me I need another appointment even though I just had one in July. I feel like I’m being scammed for $ 70 more dollars when all I wanted was contacts 6 months ago. I will start shopping around for other providers.

I wanted to do some price comparison to see if this place could be a savings over my vision insurance options. I have several pairs of glasses that based on my previous insurance are loaded up with all the niceties that Pearl Vision has to offer. I no longer work for the company that gave that type of vision coverage. I have visited this location twice in the last six months and the experience both times has been poor. The first time there were already customers looking at glasses when I walked in so no one greeted me. I looked around and left and don’t think anyone noticed.
That can be great if you don’t want to be bothered however if you have questions or are a social person that type of treatment can be offsetting.
This next time I was greeting right when I walked in and told if I had questions to ask. Nice. I looked around and when I found my frames went to the counter. The sales woman was snarky and I don’t even think that she was aware of it. She could not answer my questions without basing them on the current type of glasses I was wearing. I have several pairs of glasses that based on my previous insurance are loaded up with all the niceties that Pearl Vision has to offer Helpful in overwhelming me but not so much in just answering my basic question; being with the promo offered what do you really get.