American Vision Windows

Today was a very exciting day for my husband and I. We had 7 windows replaced by 3 amazingly talented young men. The job was done in minimal time and was done excellently. I would like to thank American Vision Windows for providing us with such excellent and professional installation staff. A big hip hip hooray goes out to Ricardo Shawn and Oscar the best team American vision windows has. Thank you so much fellas. Looking forward to my next installation by this awesome crew.

We replaced the windows in our whole house last year and have been totally pleased with their performance and quality. Today we had the last remodel window installed by Ricardo and Derrick with American Vision. What courteous, professional, and accomodating gentlemen they were! Our framers did not properly prepare the opening and these guys never batted an eye. Went ahead, fixed the probblem, installed the window, and replaced a screen on our slider, too. We have never had better windows or service from a contractor. Thank you.

We just got our windows installed yesterday. From the salesman to the install, we had a great experience. The install crew was amazing. They were respectful, friendly and cleaned up as the went. The windows looks great and I couldn’t be happier. Buying windows was our 1^st major expense since buying our 1^st home. Thanks so much American Vision Windows for making this decision to buy windows easy and stress free.

Regardless of price, customer service (or lack thereof), or anything else the bottom line for me is do I like my new windows or not.
Background: like many houses of its era mine had single-​pane, aluminum frame windows that were neither energy efficient nor attractive. Mine, which faced the brunt of the Arizona sun and monsoon season, were in terrible shape so anything would be an improvement. Rather than just make a minor improvement I decided to go whole hog and get the most premium windows I could find. The windows I got are not only attractive but they have significantly improved the entire look of the house and changed its character. For that I am pleased beyond words.
How much of that is due to the company I chose to do the work? That’s what this review is about.
Topic 1: Window replacement companies generally rank with roofers and house painters as some of the most difficult and shadiest companies to work with. After a tedious and frustrating search for a window replacement company my «final» choice came down to American Vision because of an ad I heard on radio. I say final because honestly if they didn’t come through I was about to throw in the towel and forget about ever replacing any of my windows. I should say that my first experience with them left a bit to be desired and I was ready to walk away. What counts to me is how they made a serious effort to make up for a few faux pas and earn my business. Their estimator gave me two valid choices. The lower price would have certainly been a major improvement but I was given a clear picture why the premium package (at 50% more) was the better option for me. There was zero pressure to «help» me make that decision.
Topic 2: The buying and installation process. Buying was easy, 10% on a credit card (which I could have cancelled) and the balance due on job completion, again by credit card. The buying process was extremely clear and concise and I felt I knew exactly what I was getting. And in the end I got what I expected. The installers were professional, on-​time, informative and cleaned up after themselves. I watched the entire process and saw that they were super-​critical about being precise and getting the job done perfectly. Honestly, that is much more than I expected. The owner of the company, Elias, came by a couple of days later to do a visual inspection and assure I was satisfied.
Topic 3: The overall experience of dealing with American Vision Windows. Frankly, I have personal experience of family members being in the construction trade and I understand that good craftsmen are not necessarily the best businessmen. American Vision’s owners need to take a few classes at a good business school. They portray an image of being a bit too focused on ratings and projecting a certain «image» than giving confidence that they are capable at their trade. That’s not something that would take any points away from dealing with them, after all I am extremely satisfied with the finished result, but often as a company they seem to overpromise and push too hard at being likeable as opposed to capable.
This is one of the more challenging Unilocal reviews I have written, but after much thought I feel their final rating has to be based on «Am I, as the customer, happy»; «Do I, as the customer, feel I got a good product»; and, «Do I, as the customer, feel I received a fair value».
If I set aside any minor roadblocks and little shortcomings of their management style I have to say «yes» to each of the three questions. Bottom line, I have zero dissatisfaction a month after installation and every day I look at my new windows I am confident that I am satisfied. Not much else counts, so to American Vision Windows I am happy to rate them a 5-​star company.

From the first meeting, the staff was professional and knowledgeable. The price was great. I will be calling again.

We contracted with American Vision Windows to install a custom Titan Security Door for the front of our home. The salesperson Elias was knowledgable and gave us many options and colors to choose from. The door was installed without any problems and the new door looks great! We have had several comments from the neighbors saying that the door looks great! When we are ready to do our windows we will certainly call Elias and have American Vision do our windows because we know it will be done the right way at a fair price.