Alaska Airlines

I’ve had a number of very poor customer service experiences with Alaska. I was making a connecting flight in Seattle to Bellingham (45 min flight from Seattle), however, my family had come down to Seattle for the day and we decided I would just miss my connection and drive back to Bellingham with them. WRONG. I called Alaska as a courtesy to tell them I wasn’t going to be on the plane, and they told me my returning flights would be cancelled if I didn’t make the connection (as in physically sit on the plane). I wasn’t asking for a refund on the ticket, I was just saying my butt wasn’t going to be in the seat on the Bellingham flight that I had already paid for. Customer service was incredibly rude and unhelpful. By the time I got off the phone with them it was too late to make the connection and I had to pay almost $ 300 extra to rebook the return flights. It was insane and illogical.
While this is not a reflection of the entire flight crew, twice I’ve encountered rude and demeaning flight attendants or ticket counter employees which has tainted my experience as a whole. I’ll be sticking to southwest from here on out, a cheap flight is not worth the hassle and bad attitudes.

Excelent flight from rdm to pdx ¹¹⁄₇ and again same day pdx to Vegas. Shout out to Paul for his friendlingness.

I’ve had to travel to Phoenix 3 times over the last 4 weeks. Each time from booking my ticket to landing on the tarmac, they were all a smooth and easy transaction. Kudos!

Well I have not flown Alaska for awhile but I am hoping for the best. I asked about when is the best time to request exit rows and I was told they are considered premium seats so there would be an additional charge that I could pay 24 hours prior to checkin. Really? I volunteer to help someone in an emergency to exit and you are charging me? I guess other people don’t make a fuss about paying it. My husband is tall so we always volunteer to sit there. I was told well there is more room thats why we charge extra. I asked if I could use my Price guarantee money in the alaskan bank from this flight and was told no but I could use my points. Ok lets see if this gets any better I can only hope!

I’m hoping the one star gets the attention of somebody at Alaska Airlines. I am currently waiting to board in Phoenix to Seattle. Laura, the ticket counter «customer/​passenger» rep, is RUDE! First time commenting on Alaska Airlines. Usually, very friendly and helpful. Laura, you need customer service training and diversity skills. Not nice to people at all.

All I can say wow!!! Nancy checked me in knowing the soonest flight was at 7:25 P.M. and I arrived at 6:30 a.m. She coordinated with Cindy W. handling my flight from PHX to Sea Tac. Cindy W. worked her magic to get me on a noon flight and went above and beyond! I’m very impressed with these two exceptional ladies and Alaska Airlines is consistently my favorite airline.

Their prices are outrageous to fly out of phoenix, $ 900 oneway flight to eugene, oregon. Unbelievable! Are they trying to mske up an empty plane! i will never fly this airlines. Good luck!

We chose to fly Alaska because it is smaller, and we expected that would mean better service. Wrong. Because there is an apostrophe in my last name (think O’Brien or O’Malley) the system couldn’t find our information on either end of the flight.
Seriously? An airline reservations system that is thrown by an apostrophe?
To make matters worse, they were terribly short-​staffed in our departure city (Seattle) which meant standing and waiting in a long line while they tried to fix this silly problem.
Alaska, you can do better.

The problem my wife had was she booked a flight to Seattle using her frequent flying points. Last week she found out she would be unable to fly to Seattle, sloshed tried to cancel her flight and get her points back, unable to do this, but for a charge of $ 125.00 they would be able to do it… Such a lame excuse, why not give a credit for our next flight if you wish to keep us flying with Alaska.

Congratulations Alaska Airlines. After not allowing me to check in online you denied me a ticket because I was one minute past the cutoff. I fly all over the world and this happens occasionally but I have never been denied. So I will sleep in the airport tonight when a bit of caring by your personnel could have avoided this. I have flown with you whenever possible but never again.
My fault for not knowing the shuttle uses were dedicated to specific terminals

Simply the best, I just wish they flew to more places out of Phoenix! Going out of Terminal 2 is easy and convenient, the people are friendly, the planes are clean and new (unlike the garbage on Southwest and USAirways), and their ticket prices are reasonable. Definitely worth trying if you’ve never flown them before. I’m a fan!

Everytime I fly they’re always on time, if not early! The flight attendants are the friendliest, nicest and most helpful than other airlines I’ve flown. They go above and beyond with customer service – even when I’ve spoken with them on the phone! Now, I only fly with Alaska Airline. I’ve never been disappointed in the last 13 years of frequent flying!

Flew this airline once when I was flying from PHX to PDX (Portland, Oregon). Really enjoyed my flight experience. This airline flies out of Terminal 2, which is the first terminal once you are off from I-​10. Easy parking access and literally walk right in to the security check-​point. Will definitely try again if I’m going to the PNW area again.

Very friendly on air staff and both flights landed early! That’s the best! Downside was our flight didn’t have a movie and you have to pay to use the wifi.

I used to hear that Alaska airline was good b/​c they are usually on time with schedule. Maybe this is true, but gosh their customer service is horrendous. I mean I’ve flown a fair amount in my life. Not just in the US, but also overseas with some sketchy airlines. But by far, Alaska airlines had one of the worst customer service and did not help out a passenger. It seems as though, their company motto is «You are on your own» type of mentality.
The problem started when I arrived 30mins prior to my flight and had already checked in online a day before. I was not checking in any bags, so all I had to do was get a reprint of my boarding pass to go through security. Too bad, nobody was a the counter to help me out and the kiosk would not let me print out my pass. So I was just sitting ducks outside the security line just watching my plane take off while I could not do anything.
When I eventually got a hold of the customer service agent, there was no remorse. I tried to tell them that I was there 30mins early and had already checked in online a day before. Plus they didn’t have ANYONE at the ticket counter. But those facts did not matter to them. They never apologized and never offered for any help. All they were busy doing was to blame me for not showing up an hour earlier.
Well it’s save to say that I will NEVER fly Alaska airlines if I could and I would never recommend this airline. Worst customer service ever.

I really like flying Alaska Air, for a few reasons:
1) it’s out of Terminal 2, which means a quick walk in/​walk out, almost no wait in line, easy bag check-​in and easy baggage claim.
2) I have almost always experienced pleasant stewards on all AK flights… for the most part genuinely friendly, prompt, and of good spirits
3) Alaska Air (one of my favorite aspects) is all about recycling and using local or at least AK, HI, or Pacific Northwest-​based businesses for their on-​board food/​drinks for sale — this is such a pleasure to see and it makes me want to continue doing business with them
4) $ 20 baggage check-​in fee… $ 5 cheaper than USAir. not bad
5) When I’ve upgraded to First Class upon check-​in in the past, it’s costed me $ 50/​leg of my itinerary — score!
This is why I like Alaskan Air!

Just wanted to give a shout out to the awesome crew on our recent flight from SEA — PHX!

I travel constantly and have flown pretty much everyone from JAL, Air India to local carriers like SeaPort Air. The best way I can describe AA… I don’t always fly big air, but when I do, I fly Alaska Air. lol
AA is a great carrier and I try to take them when I can.

I am extremely disappointed in Alaska Airlines and the way they handled our departure this morning. We arrived at Phoenix Sky Harbor on time. We checked in and proceeded to the infamous security line… where we waited and waited. We raced to our gate with 9 minutes to spare and the airplane waiting as well! The woman who greeted us announced that they were not opening the door to allow us to board because we were 9 minutes late and 10 minutes is the cut off!
Are they serious??? We paid full fare for a first class ticket, NOT that that should matter, but we did pay three times a normal fare for better service! The kicker is they knew we were checked in and had our bags on the plane and wouldn’t make a concession for 1 minute and a TSA delay! Seems to me I recall many times WAITING for a late passenger to board! My money is on THEY ALLOWED SOMEONE TO UPGRADE.
We will avoid ever flying Alaska Airlines! HORRIBLE SERVICE ALASKA AIRLINES!

Very inconsistent.
We were excited to fly with Alaska, but first thing when we got to Phoenix’s Alaska Airlines, we were so disappointed.
The woman working there was not friendly, helpful, or welcoming. She charged us EXTRA for our baggage, when no one else has been charging us — AT ALL!!! EVEN WHEN WE FLEW ALASKA AGAIN, THE MAN IN SEATTLE didn’t charge us at all!
THIS WOMAN charged us $ 50 for extra baggage. Our luggage wasn’t even heavy! PLUS, I have my military I.D. and we were flying FIRST CLASS.
She didn’t even ask or give us a second to figure something out. I DO NOT LIKE THIS BRANCH OF ALASKA AIRLINES in PHOENIX.
TOTAL FAIL.