ADOT Motor Vehicle Division

Overall, no issues when canceling the ownership of a vehicle. The kicker is that you apply for a refund on the old plate, you are charged a $ 12.00 processing fee. Complete ripoff since I had already paid for the plate. If it was a dollar or two, not a big deal.

So, I spent my Friday afternoon replacing my driver’s license because someone had helped themselves to the contents of my wallet over my lunch time. :(
This experience at the DMV office at Central and Baseline was actually pretty painless overall. The place was PACKED when I got there but I got in and out in under an hour. The process seems fairly efficient and folks were in an overall good humor
What surprised me the most was how kind, patient, and pleasant the employees were. I got a smile and condolences from each one I talked to. I did quite a bit of people-​watching while there and saw the same behavior being exhibited toward other patrons as well. I was really struck by it… So much so that I will be reaching out to their leadership to let them know :)

I had such poor customer service with ADOT MVD. I felt totally disrespected and insulted. My order was placed and I never received it. I called in only to find out that they had shredded it because they could not confirm the address and my fee that I was charged basically became a donation to these criminals called the MVD without ever notifying me of the situation at all. Now I have to repay the fee and re-​order.
Couldn’t be more inconvenient. I couldn’t be more dissatisfied. And employees were not even nice about handling the situation whatsoever.

My first experience at a vehicle-​type auction a few weeks back. They were pretty organized and seemed to know what they were doing. Too bad the patrons did not. I could not believe the prices some were paying for used vehicles with more than $ 250K miles on them. An interesting inventory including an antique fire engine. If you go, make sure you have a spending limit. Sometimes it’s better to just walk away.

Nothing much to say about this office. If you have to do business with certain offices then you have to go through security. Parking in back easy to find a spot. just turn right before you go through the tunnel on 17^th ave going south. This is not a MVD so do not go to this office for tags ok. Sometimes if you look up MVD on Unilocal it comes up ADOT.