Action Auto Repair

I’m new to the area, and I had a referral from a friend to try an auto mechanic. I had a poor experience, so I searched the web instead. Luckily I found Action Auto. I’ve had a tremendous experience there– with all three different people I’ve spoke to– both over the phone and in person.
I’ve never been more impressed from car mechanics. If you are searching for a mechanic– do yourself a favor and check this place out!

I will only bring my cars to Action Auto Repair. Theses guys are good and honest. Always have time to answer my questions!

EXPENSIVE — First off, let me say that they honest. When looking for an auto repair shop that is the main thing you are looking for but you pay for the honesty, greatly. I have experienced this 3 different times now.
As an example, I tried to start my car last night and it did not turn over. I thought it might be the battery but when I tried it today, the car started without an issue but the ‘Check Engine” light was illuminated. I dropped my car off on the way to work and they said that they would check it out. Joe called later in the morning telling me that the battery tested as bad and that the low voltage possibly was causing the fault with the check engine light.
I have a warranty on my current battery and I thought about redeeming it when he told me that a battery would be $ 168.00. I need my car tomorrow and I am at work now so I cant run around the city and make another appointment for my car. I know that batteries for my car run about $ 80-​$ 100 depending on where you go but I would pay the extra for the convenience.
He called in the afternoon and told me that my total would be $ 305.00 dollars and that it was just the battery. After telling him that I thought that he said that the battery was only going to be $ 168.00 he said that was just for the battery. The testing was another $ 80.00 they had to pay labor and some other things. Ultimately I paid $ 305.00 to replace a battery which I can, and have replaced myself.
I will not be going here again.

When I go to this shop, they don’t give me a list of a million things that could be wrong. They look at it for free and then give an honest diagnosis and fix it the first time around so you’re not coming back multiple times for the same problem. This is the only shop I do business with, these guys are really friendly and treat you with great customer service!

My wife and I are so glad we were recommended to come here. We never feel over-​sold, the staff is really friendly, and we trust them. It is rare to find a truly trustworthy mechanic these days. They are very close to our house which is convenient, but even if we moved I’d still make the drive here!

Despite a shockingly expensive repair, the onus is on my 10 year old Jananese luxury vehicle with bells, whistles and synchro systems everywhere. Action Auto did their best to make it work without having to order a new unit, but sometimes epoxy fails to hold.
I will definitely go to them again.

I gave Action Auto Repair 4 stars instead of 5 hoping that my review would actually count in Unilocal’s automated algorithm for the overall rating (which is underrated by far). I have done business with Tom and his crew on multiple occasions and will be a loyal customer for the foreseeable future. I would take the negative reviews with a grain of salt since I’m confident that these guys would go above and beyond to make things right if any client was not satisfied with their work. They are hyper-​sensitive about their reputation as any business of this type should be. If you need a trust-​worthy auto repair shop, this is the place.

My company has a fleet of trucks and heavy equipment along with several pickups, although we have our own shop and some very competent mechanics Tom and his crew continue to provide superior services at reasonable prices making it more economical for us to use Action Auto for our light duty trucks than do it ourselves.

We took our truck to Action Auto on Sunday, and dropped the key in their «Early Bird» drop box. The check engine light turned on and the truck went kaput. Tom from Action called early Monday morning and told us what the problem was a transmission solenoid. They did the repair along with a oil change as requested. The truck runs great as if it was brand new. Thanks to Action we’re back up and running in less than one day. We have also brought our other vehicles to Action Auto as well. We highly recommend their service. They wont steer you wrong.

Had a rear brake job done as a required part of a sale to a private party, cost $ 150. They didn’t turn the rotors and within a few miles the brakes squeaked resulting in a loud metal to metal sound during braking which seems like more than just unlubricated guide pins. Buyer took delivery before I could get it back to them

I was buying a car from someone and had it taken into Action to get checked out. They gave a list of issues along with 2 coolant leaks. One by the water pump and one by the radiator but said it’s probably not the radiator and just a hose. I decide to buy the car and loose all my reserve coolant in a day. Take it into get an alignment and they say radiator is busted, take it to a radiator guy and he looks at it for one second and says the raditor is busted and there is no leak at the water pump.
Bottom line, I wouldn’t trust these guys fixing my care, they would either misdiagnose or charge for extra work.

I figured they did OK with the last AC repair why not check them out for another.
The Expeditions AC Clutch seemed to fail over the weekend coming back from Flagstaff. It appeared to me to be just the clutch. I asked the service guy (owner) to come out and listen and look.
He said, «your compressor is fried» So we go back in to get a quote… he draws out a nice diagram showing the entire system and how the compressor contaminates the other components blah blah, the entire system would be $ 2k for parts and labor…
I call a good buddy who knows his shit and he said «nope it is the clutch only» $ 107 for the clutch plus a new belt $ 50 DONE!!!
I hate fuckers…