Act Towing

As if it’s not traumatic enough coming home to find someone else parked in my assigned parking spot, the guy I spoke with at Act Towing had to be a total ass. (I’m sorry, but if you don’t want to get towed, stay out of my damn parking spot.) I have called Act Towing a couple of times while living at this rental property and have always returned to find a gloriously empty space waiting for me. So I figured Act Towing was doing it’s job. Now, I’m not so sure.
The first clue that I’d been giving Act Towing way too much credit was when I came home from the gym to find the same car in my spot that was there just days earlier. Having to get your car out of an impound lot is pretty expensive and probably not something this car’s owner would want to be doing twice in one week. So I’m guessing they left on their own as opposed to getting ejected by Act Towing the last time. Anyway, on my second attempt to get rid of this same intruding vehicle, the Act Towing employee I talked to said I had to be there with my «Verification Card» or else they would not tow the car. This was news to me. It was my third time calling Act Towing and the first time anyone ever mentioned me having to be there waiting 45 minutes to an hour for the tow truck to arrive.
«But I have plans tonight,» I pleaded. «I can’t stay here for an hour waiting. Is there a manager or someone else I can talk to?»
«If you’re not there, we’re not towing the car,» said the power drunk Act Towing employee.
Sure, I’ve always kind of thought tow truck people must be assholes due to the vengeful nature of the whole towing business, but these assholes were supposed to be on my side! Fortunately the leasing office was still open and they were able to call Act Towing back and put them in their place. Hopefully I will not have to call Act again for a long time.