Ace Parking – Luhrs Garage

I brought my ticket online with no problem. I gave the attendant my printed out copy from the internet that cost me $ 5.50, she took my paper scanned it over the meter and told me when I get ready to leave the parking lot the gate would open up automatically. Well today at 15:00 PM 1 Jun 2014 as I pulled up to leave it didn’t automatically open as the attendant said it would, there was no one around for assistance, needless to say I was pissed. Of course the machine was asking me to put in a ticket that I didnt have because the parking lot attendant kept it. So I backed up to the 2^nd floor to think about this for a moment, so the only solution was to purchase another one, so I hit the lost ticket button and it cost me $ 16.50. I should of known it was too good to be true that the day was going to be all good. When I asked the attendant how she was doing when I arrived around 11:45 am, she was kind of pissed that she was called in on her off day, I guess her misery was passed on to me.
June 2, 2014 ;
After receiving my complaint they responded quickly with providing me a refund and coupons for future use, with that being said, their customer service on the back end of complaints is 5 stars
Their response below;
Scott Kellogg replied:
Terence,
Thank you for your patience while we reviewed your case. I have issued a full refund to your card; you should be receiving email confirmation of this shortly if you haven’t already. I appreciate you bringing this issue to our attention; we’re taking the necessary steps to ensure mishaps like this don’t occur again.