Hilton Garden Inn At

This hotel is no longer the Hilton. It’s the Dancing Rabbit Inn. The room was fine, clean, etc. The rules for this business and the way they are handled are extremely unprofessional. We had two rooms paid for by the city of Philadelphia because we were involved in the Festival in downtown Philadelphia. The show went long, and after a horrible visit to the nearby Huddle House that took about two hours, we tried to check in. It was about 2:15 AM. The front-​desk person told us that we were not allowed to check in past 2 AM and that it was just a rule the company has now. The people who took over the hotel are run by the casino and they said it’s an unwritten rule. Not only that, they say that they DELETE any reservations at that time. They don’t post this anywhere, and have no proof that that is even a rule. The front desk man was not even helpful or understanding — was short, rude, and frustrating. We spent an hour on the phone with the people who had made the reservation, who had to REBOOK the reservation. It was one of the most annoying and frustrating experiences, and I have stayed in hotels all over the world. Save your money and go somewhere that is helpful and courteous!