Tiffany & Co

Had a bracelet lengthened and repaired and the associate in that dept. could not have been nicer. When I went back to pick it up, stopped to look at another bracelet I wanted and was helped by Holly. She was very accommodating, knowledgeable and helpful. I felt I was In good hands with her. I’ll be going back to see her soon. She’s a very good customer service representative that is also a salesperson. Tiffany is lucky to have her.

I love this T&Co. location. Everyone is always very helpful and they do a great job cleaning my necklaces (free if it is part of the fine jewelry collection). The lady with the short hair in the repairs/​cleaning department is really good and so is the Alex Rodriguez look-​alike! I’m sure if he were on the main floor they’d sell a lot more jewelry! How you doin’?!

Obviously the jewelry is stunning. Tiffany’s wouldn’t have been around for 150+ years if it wasn’t beautiful and of superior quality. Just a note on the jewelry though-​one must look past the lock necklaces and return to Tiffany’s chains to find the good stuff!
When it comes to this particular location, I’m not a fan of the procedure. There is no formal line situation, just a free for all at the counter. Basically like trying to get a drink at a crowded bar. Although once I finally did catch the lady’s attention at the counter she was most helpful.
Here’s my other gripe-​I don’t like the fact that they charge you $ 15 to clean a piece of jewelry. My necklace cost $ 500, which I know is on the low end of Tiffany’s but still not chump change. You think they would clean it for free. Does Tiffany’s really need my $ 15? I don’t think so. Oh, and they take your jewelry for 24 hours which is inconvenient if you don’t live downtown.
While the people are lovely and the jewelry is beautiful, I just don’t love the way they run things,

My husband and I came in here to get a necklace for my birthday. We came in 30 minutes before they closed which I can image makes the staff eye rolls since they probably want to go home. But the sales associate that helped us could not be nicer!
The security guard in the front of the store, greets you with and open door and a smile. We knew what we wanted so it was a quick transaction, we went well over the 7pm closing time but the associate didn’t seem to notice and chatted us away! I really appreciated her helpfulness and wonderful demeanor. The store is beautifully laid out and everything was very easy to find. I would shop here over other locations, it’s very enjoyable experience and there were never any pressure to purchase anything.

On a recent trip to Philly, I happened into the Tiffany store because I was having difficulty with a pen made for Tiffany’s but another manufacturer. Amazingly the person who waited on me wanted to replace it gratis on the spot, but it was out of stock. I told them I would address it in my home state. By the time I returned home I received a letter and a mailing label from the very same sales person. Talk about high grade customer Service! So impressed where so many others fail!!!

I had a terrible experience there yesterday. Ms. Holly was the person who ‘helped’ me. She started by commenting that I was wearing one of her ‘favorite necklaces so casually’, as I was dressed coming from the gym. That wouldn’t have bothered me, but an older male customer walked in, clearly known to her. She walked away from me, placing the item I was looking back in the cabinet. Without excusing herself, or commenting, she simply walked off the floor. It was mortifying, humiliating, and probably the worst customer service I’ve ever received. A clearer message of, ‘Your business is not important’ could not have been given.

This location of Tiffany’s has always done me right! From the doorman/​security to sales people inside, quite personable & informative, not like some would think. It’s been here for quite some time –now! They stand behind their quality & service, bought a bracelet years ago, still great shape. Followed my good friend in one day, she wanted a charm to replace her Tiffany limited edition ⁹⁄₁₁ bracelet, so they opted to sounder it on, won’t fall off. Once it came in, we went upstairs, where cashier & customer service was .Nice looking gentleman helped us. Would I go back, sure for any pieces, this is the place to go!!!

I had a wonderful customer service experience at Tiffany’s. I needed a piece of jewelry cleaned and the woman I spoke with was very sweet. They had it ready for me the same day and it looked great!

Wonderful customer service. Beautiful pieces at every price point.

I have purchased one or two items from this Tiffany’s (actually, had them purchased for me, but same deal), and I have found the customer service to be mediocre. I find it hard to get the sales associates’ attention even when there aren’t many other people in the store. As one of the other reviewers mentioned, they appear to do some pretty serious customer profiling.
Additionally, I have gone upstairs to the customer service counter twice for repairs and cleaning, and both times the woman there was a real bitch. I was told by both a sales associate and a customer service rep at Tiffany’s in Short Hills Mall in New Jersey that you can go to ANY Tiffany’s store to receive complimentary cleaning/​shining of your T&CO jewelry, so today I asked the woman at the Walnut Street location if she could do that for me. She told me that that there was a fee and that I would have to leave my bracelet with them for 24 hours. I nicely explained to her what I had been told by the two associates at T&CO in Short Hills, and she begrudgingly agreed to follow through on what they had told me, but stressed that she was doing it for me ONLY because of what I had been told at another store. Her bitch-​itude is such a far cry from what you encounter at Short Hills.
I don’t care which store was right and which was wrong, but I really think all the stores should be consistent on this matter. Regardless, If you want REAL customer service and complimentary jewelry cleaning done for you on the spot, make sure to stop by the T&CO at Short Hills.

This Tiffany location has always been wonderful to me. Usually some upscale stores look down on younger girls/​women who come in to shop, but I’ve never had that happen here. The staff has always been very attentive, friendly, and helpful without being too overbearing. I even came in one day straight from class in my trusty old Phillies hat, yoga pants, and a little white v-​neck and flip flops and they were still totally cool about it. They are definitely some of the most friendly staff in retail, much less upscale stores. I will continue to shop at this location due to the wonderful service I’ve received each time. The only reason I gave 4 stars is I do wish it was a bit larger!

it’s so funny coming from new york and experiencing the 5 floor tiffany’s and then arriving at the philadelphia store and noticing how crammed this place is.
can we say… remodel?

I shopped here for lots of different reasons and occasions. One of the female staff was very very helpful and nice in particular, but I did not remember her name. Whenever I needed something and could not see it in the store, she’d try to find it for me, even got online to see which item I was really talking about. However, if the store is really busy, try to be patient.

You can get really nice stones from Blue Nile instead and have your own jeweler set them. Yes, Tiff’s has quality — but you PAY (dearly) and overly for it.
It’s kinda like McDiamonds.

Eff this place. Eff it and all of their condescending, rude, and frankly, stupid staff. When I get better service in a ghetto convenience store staffed by crackheads, you’ve got severe problems.
Being a halfway decent boyfriend, I decided to buy my girlfriend a necklace she’s been lusting after for years. The first and only person to approach me was the security guard. I had to beg, plead, and bargain with fate in order to get any help whatsoever. Trust me, I contemplated walking out and finding someone local to make something instead.
The only person that helped me was the woman who responded to «do you work on commission?» Way to chase after the woman in the fur coat instead who was admittedly just browsing instead. I’m sure that was a good use of business resources.
I have so very few regrets in my life, and giving this store my money is one of the highest things on the list of shouldn’t-haves. Top notch security, though! Thanks for searching my bag, it made me feel much safer in this post-​911 world.
Oh, and to the people who make the jewelry? Learn to solder your clasps, so I don’t have to do it for you. It’s simple jewelry 101.

I don’t frequent this place. To be honest my boyfriend got me something from here along with a bunch of other stuff for Valentine’s Day and I went back here only because my ring was damaged. Their customer service department is really efficient and accomodating. They could not repair it and so they simply replaced it and so a week later I came back from the store with a new ring. And that’s not half bad at all.

I have to speak as a woman to you boys. And please, if you’re girlfriend asks for Tiffany specifically, if you want sweet lovin’ you better get her what she wants.
However, I personally think that guys getting gifts at Tiffany’s lacks creativity and thought. Girls have been wearing those damned heart pendants, chain bracelets and other Tiffany’s staples since I was in high school. And anything that EVERYONE does, make me want to find something different.
I don’t think this jewelry is that beautiful, well-​designed or different. It’s all in the name.
Get something gorgeous at Cartier or Movado. That is, if your girl likes stepping away from the crowd every now and then.

My mother has much better taste than I ever will. But like her lil’ boy, my mom knows how to ball on a budget, and go with hunger pains long enough to buy something crazy.
Momma also taught me (damned if I don’t sound like Forrest Gump) that ladies love opening turquoise boxes like they love Cool J. While it’s a tenth of the size of the New York location, this is a great place to look around and marvel.
One day… one day…

As Jake P. says, sometimes you just gotta buck up and get the lady what she wants. If I asked for a Lexus, I most certainly don’t want to find a Toyota Camry in my driveway (even if somebody has gone to the trouble to put a giant bow on the damn thing.)
I bought one item here for my then girlfriend. Thought the sales staff were helpful and friendly, even though I clearly had no idea what I was talking about. And with a big name shop like that, I knew the price was what it was — I wasn’t gonna get ripped off.