Specialty Restoration of Texas

We have worked with this company for water and fire damage clean-​up and restoration. I will write two separate reviews as they were two completely different experiences.
Experience #1: 4 Stars
In October SRT came out to dry our home due to a water leak. We had the pleasure of working with Guy and Irene. Guy managed everything really well. He was a quick and effective communicator. Irene and her brother were the ones who lead and completed the drying and cleaning of our home. Two great people! SRT is lucky to have them. Unfortunately, one of the industrial fans caught fire in the middle of the night due to faulty equipment/​wiring (as the firefighters determined). SRT covered the fire damage clean-​up and did an excellent job. SRT needed more man power so they hired a group of inexperienced workers from a temp agency. The first team was lousy and unfortunately wasted a day of clean-​up; however, Guy got a whole new team from the temp agency the next day who were much better, still not experienced, but took Irene’s direction well and worked hard.
If you choose to work with SRT make sure you work with Guy; otherwise, I would go somewhere else. Read my review below to find out why.
Experience #2: 1 Star
In December, we started speaking with SRT to come back and restore our home after the water leak that occurred in October. We contacted Guy and he passed us along to Robert. I guess Guy usually leads the clean-​up jobs and Robert leads the restoration jobs. Robert came and looked at the work to be done. He left with the expectation that an estimate would be completed soon there after. January came along and despite a few attempts to contact Robert my husband did not receive any replies. We had to initiate all the conversations. After contacting Guy, Robert finally got in touch with us. The estimate had not been completed. After many calls we finally received an estimate yesterday, but unfortunately some of the required work was not included. We finally gave up on SRT for this part of the project and are speaking to Total Restoration of Texas instead.

I’m not sure they actually have employees. During our two week job (that took 6 months) a parade of laborers came through our home. The next picking up, or changing direction, from where the last left off. The person to bid the job will give you confidence. Everyone you see from then on out will not. The project manager is scarcely present, but what does it matter, he was incompetent: we nick-​named him «numbnuts.» Their work started failing the day they stopped showing up. They didn’t finish per se, they just stopped showing up; and we were relieved to be rid of them. This too was an insurance referral. Still fighting with my insurer to straighten out the mess left by SRT. Avoid!

My insurance recommended Specialty Restoration to replace our carpet after a sewage flood. It was a very stressful experience working with this company. We were passed on to multiple project managers and it didn’t seem like any of them really knew what was going on. It took the first guy 2 weeks to get the estimate and paper work together. We finally paid our first payment and signed the work authorization and then he went off the grid and left the company. I had called several times and finally called the company to talk to a manager. I left voicemails and waited for calls back and when a call was returned, I was told so and so would call me tomorrow to set up a time for the work. It never happened. The last guy called my tenant a week later and told her that I had just submitted the work authorization and check that day. This was done a week or two before with my tenants, so she knew they were full of it. That’s when we decided to fire them and look for someone else. We found someone who came out three days later and got the job done! What a waste of a month full of stress and frustration!

My insurance company hired this SRT a couple of years ago after we sustained water damage, from start to finish, the job was a disaster, they didn’t have enough manpower to handle it, always came up with excuses as to why they were not on site or hired unqualified contractors. it was suppose to be a 2 week job, it took 2 months.
Why am I writing now? I discovered that one of the floor electrical outlets was left dangerously unfinished and hidden under a cover. They were suppose to be here last week to take care of this but didn’t show up and again gave an excuse, so I rescheduled for today but they hadn’t shown up on time. 30 minutes later i had to call again to make sure they were coming. finally they called me saying they are stuck in traffic.
I see that some of the customer reviews are good, so I guess it is a hit or miss, depending on how lucky you are.
Update,
Showed up 2 hr late, didn’t bring anything even I took a picture and sent to them last week, told me that they have to go to the Home Depot to purchase one but didn’t come back, no phone call again.

We hired SRT to do a remodel in our kid’s bathroom and were very pleased with their work. The project manager, Chris Nussel, checked on the progress and asked for our input almost daily. His responsiveness and expertise in how things should be done were very impressive. As the project progressed, we encountered some water damage beyond what was expected. However, Chris aimed to please us, and their work was adaptive to our needs and desires.
I would highly recommend SRT and plan on using them again in the future for another bath remodel.

Second chances are worth while.
Originally my review was a 1 star review but thanks to Mr. Stuart Redding (owner) I can happily move it to a 4 star. Mr. Redding read my bad review, hunted down the problem, corrected the problem inside his office and then sent out excellent staff to correct the problem on my end.
I have gorgeous new carpet, shiny new baseboards and a clean driveway. This is a business owner that really does care about his company and his family name. The staff that came to correct all the original mistakes were really nice, respectful, and professional guys.
If anyone needs me, I will be napping on my fluffy new carpet :)

Even the resolution wasn’t a resolution. Not a company to trust in your home.