Dependable Camper Rentals

I was really, really nervous after reading all the BAD reviews that I noticed AFTER I made my reservation for a pop-​up camper from Dependable Camper Rentals. I was ready for the worst… so I was pleasantly surprised with the service and the unit I rented.
The camper wasn’t perfect (… Hello… it is a rental) so I didn’t give the full 5 stars, but it was in very good condition. The gentleman that helped me pick up the camper was super helpful and walked me through all the set-​up steps in a quick orientation. Upon dropping off the unit, another employee that was dropping off another trailer (unrelated to my rental), came to help me disconnect.
They were very nice, very professional and very reasonably priced. I would definitely rent from them again.

We rented a pop up camper for the holiday weekend and had to pay an extra $ 10/​night with a minimum of a 4 night contract. That’s fine, we were excited to go on our mini-​vacation and would pay for a day we weren’t using it, but with the price we expected the camper to be nice. It was worn down. A LOT. Holes in curtains, rips and tears everywhere, held together by safety-​pins in two places… The breaker box cover was broken and kept falling down… The outside corner was duct-​taped where I guess a hole resides. It was pretty bad for the amount of money we paid. But, my husband and I made the best of it and had a good time over all. We piled the mattresses on top of each other to sleep after the first night, because they are very thin and worn out. The door doesn’t even close all of the way, the hinge was broken. All of this the nice guy pointed out to us when giving us the run through… But by then, we already paid and had vaca plans. So we couldn’t back out. The AC worked like a charm and it was all very easy to set up and take down. Just can’t believe they charge so much for that run-​down, worn out thing.

Well, so much for the «dependable» in Dependable Camper Rentals. Two days before our weekend getaway I get a call from the owner advising he doesn’t have a camper available as someone returned the one we were to receive with too much damage. Additionally, he has no other campers available this weekend. His solution was to rent a more expensive camper from a rival rental agency, at my cost. Nope. I think what bothered me most was that he kept saying it wasn’t his fault and that it was out of his hands. Needless to say, my kids are pretty bummed.

I wrote a review of these guys back in March when I rented the camper. But I was so upset that it was long and rambling and a little too personal and abrasive. So now that I’ve had some time to cool off…
Be careful when renting from this outfit.
— Make sure you inspect your vehicle carefully before paying for it.
— Make sure you understand the intent of the contract and that Dependable will hold you to be liable for damages — even if it’s not your fault — or a faulty piece of equipment.
— Make sure you have someone sign a receipt for all returned items when you return it. Don’t just drop it off with no one there.
The first two rentals we had with them were fine — several years ago. Recently though — March 2013 — we rented a pop-​up. It was a little run down — holes in the canopy, fridge broken, external gas grill mounts broken, bed supports worn/​damaged, no offline battery power.
We were plugged in to the campground electric using the few internal lights available and a power outlet to run a boom box. After a while — the power converter fried and smoked up the cabin. We disconnected and I guess were lucky a fire didn’t start — good thing we didn’t need the AC — the weather was nice and cool.
I returned the camper and pointed out in an email the worn condition and fried electric converter. Instead of offering an apology and a discount for the loss of electrical features — he immediately charged my credit card $ 200.00 for damages, explaining that it’s in the contract «ANY DAMAGES». AND. accused me of not returning some items.
Holding the customer responsible for maintenance and upkeep of defective products is not legal under Texas implied warranty laws — I was using the camper in the manner for which it was designed.
I argued with him and after a few heated phone calls and emails and legal threats — he finally gave me back my money — but it was a huge hassle.
Make sure you understand Dependable’s intent with their contract. My experience is, they will charge you for any damage regardless of whether it’s faulty equipment or not. So ask and make sure — and «GET IT IN WRITING» for any agreements you make.

NO NO NO NO NO! We rented a popup and drove off the lot. 50 minutes later my car’s engine BLEW UP. We tried to call the company ALL DAY LONG and he wouldn’t call us back, we finally rented a Uhaul to tow the camper back to his lot and we got there 8 hours later and offered to happily pay for a day or two but NO NO NO, the guy is keeping our money and refuses to even talk to us about any sort of refund. LESS than an hour and my car is destroyed with is another matter. I GET contracts say what contracts say but what happened to common courtesy, just being a decent guy, I mean, our one vacation a year is ruined and we are out a 2008 Mazda but c’mon, seriously,
50 minutes and a destroyed car and the guy is keeping our money and won’t even talk to us about a refund of any kind.
LESS THAN AN HOUR and we have to pay for a week’s rental.
DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES. *read my story at
, we called him all day long.
This isn’t over.