Austin Area Plumbing & Drain Cleaning, LLC

After having 3 different companies give me estimates on installing a new water heater for my house, I decided to go with Eddie Pollack and Austin Area Plumbing. Why?
Because Eddie took the time to answer all my questions and educate me on the process. His knowledge and sincere interest in the job made me feel like I was in good hands. AAP recommended a commercial grade Rheem which is exactly what I wanted.
Eddie went above and beyond to make sure I was comfortable with the finished job. You can tell he takes pride in his work and wants to make sure you’re happy with the end product.
Thanks to Eddie and AAP, I not only have hot water back in my house, but feel good about a job well done!

If I could give Eddie Pollack at this company more stars, I would. He worked like a dog to locate and clear a stubborn drain problem, running a 100-​foot snake through every possible opening until he got it. I would use them again for any plumbing issue — and always ask for Eddie.

Austin Area Plumbing is the best. Their man, Eddie Pollack, is top notch. His professionalism, knowledge and personality illustrated to me what Customer Service used to be like. He arrived on time and ready to get started. In less than 30 minute he had the old water softener unit out and was preparing the copper lines for the new one. The physical install was accomplished in 30 or 40 minutes. The subsequent programming of the valve took about 10 minutes. Eddie checked and rechecked all connections for leaks. One was discovered and the root cause was quickly repaired.
I recommend Austin Area Plumbing and Mr. Pollack to anyone needing plumbing work. He personifies professionalism and a sense of pride in his work. He demonstrated an earnest willingness for helping the customer understand what is required and what will be performed. I plan on using them for all my future plumbing work.

We called several local plumbing companies for quotes to replace our two 13 year-​old water heaters before disaster struck. The first quote was astoundingly high with the technician telling us with all the new code regulations we should expect something in the range of $ 4500 for the pair; one in the garage and one in the attic. Ouch! With a family member just replacing hers, we knew the quote was a bit high. The second quote was completely baffling; with no bottom line ever being added to the paper and lots of confusion as to what exactly we would be paying for. Strike two. We then called Austin Area Plumbing. Edward came out and thoroughly broke down the costs associated with each water heater, put them down on paper and threw in a few discounts for good measure. We were confident he knew his business after meeting with him and so we hired the company to start with our upstairs unit. When Edward arrived on the job he was prompt, prepared and even though it was really a 2-​man job, he did not hesitate to start the work himself and it was done in no time. Afterward, he made sure everything was working properly and all waste materials were removed from our property. Kudos to this company for a great work ethic and fair pricing.

After 8 hours my home warranty company called me back to say they couldn’t find me a plumber on Sunday after Christmas to fix my leak at my hot water heater. I had to shut the water off to the house to stop the leak. They said I could choose to find someone on my own & get reimbursed. Wish they would have told me this earlier in the day. So I was referred by my plumbing contractor (who was out of town) to call Austin Area Plumbing. They said they would call me back within the hour & they did. Curtis was at my house by 5:15 pm, within 1 hour of my initial call. He fixed the issue, was friendly and courteous. And even though I will be reimbursed for most of the cost, I thought the cost was very reasonable for an after hours, holiday weekend call. Thank you Austin Area Plumbing!

Dennis and his crew have done many jobs for me. I have always been beyond pleased. Work done one time and always reasonably priced. Couldn’t imagine ever calling another company!

These guys are great!
They are on time and get the work done fast.

This is a straight up company. They stand behind the work they do. If you want someone honest and fair. Call this company.

We originally found this company on Unilocal when we had an emergency sewer stoppage on a Saturday in our house. We called several companies but no one could help us same-​day. Curtis from Austin Area Plumbing and Drain Cleaning came out same-​day, and he was very friendly and helpful. He tried to clear the line with a snake, but the issue was more complicated than that. He recommended that we call the City, and they came out and let us know (after diagnosing with the camera) that our 1900’s Orangeburg main sewer line had to be completely replaced. What?!? We called around for several quotes for this big job, but we always came back to Curtis and this company. They gave us a competitive quote, and we just trusted them (based on our experience and their Unilocal reviews). This past week, they completely excavated our old nasty pipe and replaced it with brand new PVC pipe. They were very professional, friendly, and always available by phone (and in person) to check on the status of the job. My biggest issue with companies is how they communicate. Curtis and Dennis kept us in the loop at all times and were honest and forthcoming about the work. We are so pleased and would recommend them to anyone! Let’s hope this pipe does ok… :)

Pierre & Colin are the jam! They’ve been out to our house a couple times and have helped us with everything from our hot water heater, navigating the murky waters of Austin permitting & sink and fixture installation. Efficient and fairly priced, plus they’re just cool guys that you don’t mind having hang around your home. Which can I say is a huge bonus because a lot of contractors huff and puff and make me feel dumb for not knowing how to fix things. Not so with these guys! I like them so much that I even plan to invite them to our housewarming party once we’re done with renovations. A+

OMG, the last thing you ever want to see on a Monday is a WET spot in the middle of the floor. That’s right, we had a burst pipe in the slab.
Pierre Dupree with Austin area Plumbing came right out was able to figure out which one it was, cap the pipe then route new pipe up the wall, through the attic and back down to the manifold. I gladly paid a very fair price for his experience.
Here’s what I didn’t know about him. He’s been on just about every continent, held plumbing licenses in different countries and has been «problem solving» for over 15 years. He is a solution finder and can help you with everything water related
Call Pierre and meet one of the most intelligent people you’ll ever meet.
P. S. I asked him to «tweek» my water pressure up just a bit and he was able to do that too. Now my water sprinkler with actually be able to twirl instead of just weakly hobbling around.
P. S. I wish there were 10 stars, I’d give him that for sure.

Genuine guy! Came in and fixed the issue we had with the toilet same day! Charged me a fair fee so I’m going to give him another job. His name is David and he’s awesome!

I will now use these guys!!! Had two sets of plumbers out who said I needed a crew to do the work in my shower and that they couldn’t do it. Went through all the trouble of turning water off in the complex cause both plumbers said it had to be done this way. Bought the equipment for the job and Jesse showed up. No problem. I will have this done in no time… Oh but don’t you have to do turn water off and take out the whole handle. Nope. who told you that? The job was done fast, he was polite and clean. Bam!!! It just feels different when you can just get the job done and have no worries.
thanks Austin Area Plumbing!!! Your the Best

Horrible, Bad, Poor workmanship.
Had them return a second time to correct problems. Did not correct issues.
Complained to American Home Shield who sent out another plumber who reported back to them the issues.
American Home Shield terminated their contract to do work.
AHS had to compensate the new plumber $ 600.00 to correct issues.

I was given an estimate and was pleasantly surprised when I paid that exact amount. Pierre was cordial, on time and appreciative that the hole was already dug and exposing the issue in our yard. I will recommend this company, as without a referral we really have to rely on sites like this for feedback. Thanks to Mandy too!

Pierre at Austin area plumbing always provides us with excellent service! He has helped us with multiple tasks that has to be completed, like installing a tankless water heater, fixing a broken pressure valve and hooking up our furnace today.
Always great advice, fair estimates and quick service! For sure recommended!

I had a pretty bad experience with Pierre from Austin Area Plumbing. I needed two relatively simple jobs done, one of which was installation of a new gas line.
He apparently had no clue what the regulations were for gas line installations, so when the gas company came to hook it up, they informed me that the outside location was too close to windows and electrical hookups. Then it turned out Pierre never filed a permit with the city, didn’t paint the lines, and didn’t pressure test his work.
He did finally end up getting everything done, but this 60-​minute job turned into a 2-​month back-​and-​forth ordeal that included me having to call his office many times to get him to do things properly. Austin Area Plumbing seems to have no idea what the regulations and processes are for gas line plumbing, so avoiding them for this kind of work might be a good idea. The work was very sloppy. When he did finally pain the lines, he got gray paint all over my exterior wall.
Pierre was also pretty unprofessional while he was doing the work in my house. He didn’t have all the necessary parts so he had to go out to buy some (perfectly understandable). However, it took him nearly 2 hours to return, upon which he informed me he had stopped to get lunch at the Spiderhouse. It was 10AM. I was taking off from work to be around, so I really didn’t appreciate having to use additional leave time so he could eat brunch.

This review is so late! But last year we noticed a wet area outside the front door. In July. After a few weeks of hoping it would go away, and then a couple more weeks of ignoring it, we finally determined as responsible home-​owners, that constantly wet dirt in July/​August was a sure sign that there was a big, horrible plumbing problem that needed to be fixed.
The first two companies that came out spent 5 minutes looking at the wet spot before telling us we needed to get the whole house replumbed. Uh, NEXT!
By the time the third guy came out, a few days later, it was clear that the problem was a leaky water supply line because there was a veritable fountain of water shooting out from the side of the house. Aha! But then he tells us that he just moved here from California and still doesn’t have all his tools and basically puts a bandaid on the leak and tells us «good luck» and then I paid him a hundred dollars. (I found out later he was not even licensed in Texas! If I’d looked closer, I would have noticed all his excellent Unilocal reviews were from people in CA. Ugh. Dick.)
Finally I find Austin Area Plumbing and Andreas comes out and fixes the big huge job the same day. The big huge job involved digging out and replacing the whole supply line. It was 6 hours of work for two guys and involved them having to use a jackhammer or something. It was amazing.
And the icing on the cake (and the reason I am writing this now) is their customer service! Now, a year later, the house is on the market and I need proof that the repair was done. Of course, I threw all my home-​repair receipts right into the trash as soon as I decided to sell the house, like «Whee!». But I called AAP and Mandy went above and beyond to track down the original invoice and email me a scanned copy and save my ass. Thanks, Mandy!

Pierre is great to work with. He explaind all the work needing to ba done and broke down the costs.
All the fixes got done on schedule and within estimate.

Well, hot damn. I wish every business was run this well with the same caliber of people. Wow.
I recently bought a fixer-​upper of a home and been working with a number of contractors and sub contractors, electricians and plumbers, etc. Austin Area Plumbing is the first company I have been wow-​ed by.
The admin, Amanda, is super friendly and even remembered me from the last time I called them two months ago. Scheduling was easy, and they do same day service.
I’m not sure I want to tell anyone about Pierre for fear that he’ll be too busy to take my calls, but that man is all good things. He called 30 minutes ahead of the appointment to let me know he was on his way. Amanda had said he would be there between 9am and 11am. He was there at 9am on the dot. He’s courteous and is really good at explaining/​teaching, doesn’t upcharge for anything, always looking to save me money, and really fun to chat with all around! Pierre is my plumber for life.
They just moved into larger offices and are expanding into all areas of home repair and remodeling. Their prices are super fair and it’s a really well run operation. They have built their business on doing good work, and they are growing quickly because of it.