Moe’s Southwest Grill

While I went to Moes to pick up something quick for dinner, it took longer than I expected. I waited behind about 1 other person and it took 10 minutes to get my food. The person working at the register was also giving food to people in their chairs, which I thought was weird.
Overall, Moes had poor service but the food was pretty good.

Our choices are limited in the Pewaukee area when you need some food quickly. We have cruddy fast food, Panera, Noodles, and a few sub chains. A burrito bowl is usually darn good and not that bad for you. So I have frequented this place a few times. The last 3 times I have went have been awful. Each time I arrived around 8pm (stores closes at 9pm at the earliest). Each time the crew is already in «close» mode. Chairs are stacked, booths are closed, and the ice tea is dumped. You can also tell they don’t want to serve anybody new by the tone of their voice when you walk in. «Welcome to Moe’s» sounds depressing at this time of night. Also the last few times they were always «out» of an item. This past time they were out of the new lime rice and one type of beans. No, you were not out of it. You simply started cleaning the line down and don’t want to make anymore. The time before the same thing happened with a type of protein. If you want to close at 8pm that is fine. However, don’t close at 9 and have limited options for your customers. This is lazy and you will lose customers… starting with me.

What??? Online menu has weird names, confusing descriptions and no prices — absolutely the worst menu I have ever seen in my life of any place or any type of food.

Buritto Monday is a great deal — recommended — service is a little awkward but okay. Prefer to the other Mexican chains.

Went there yesterday to use a coupon when the food was made she said I could not use the coupon on a burrito bowl. If I was buying one that was wrapped and one in the bowl you would take the less value off anyways. The burrito is pretty much the same weather it is in the wrap or the bowl. Many people have eating restrictions such as myself. But when I called to tell the owner what happened he did not care and hung up on me. I would not advice to go there. He does not train his employees correct. Well to Moe’s to well to bad customer service. Funny I called an out of state Moe’s and they cannot believe they would do that to me. I hope every one is reading this especially the management and owner of Moe’s. You should be ashamed of yourself. There are people that are gluten free and have to eat certain things. That was one place where I could eat now I will not go there because of that awful customer service over you would not take my coupon because it was in a bowl. Why are you promoting healthy if people cannot order it. To make a long story short we walked out and went to Qdoba because of the service that was performed. Terrible.

I got a burrito bowl and it was completely bland. Also I asked for fresh jalepenos and got pickled but didn’t realize they put the wrong ones on until I bit in. Given that Qdoba is cheaper and way better in quality I’d say skip this place.

Moe’s is like if Chipotle and Qdoba had a kid, and the kid grew up with the basic knowledge of what it is supposed to be, but without actually figuring out what is needed. The steak wasn’t as good as Chipotle, nor were the chips, the Queso isn’t as good as Qdoba, and the price wasn’t good enough to offset the lack luster quality or quantity as these are much smaller than the competitors.

When we’re hungry for nachos in our house, we say «Welcome to Mo’s!» Both of us being chefs we of course doctor it up when we get home but the reason we return time after time is for Kristina, who gets a gold star in our book for customer service. She remembers us and our orders, is friendly, and professional everytime all while helping other staff members and keeping things rolling.

«Welcome to Moe’s Pewaukee, where the scoop is more important than the customer»
IF YOU HAVE NEVER BEEN TO A MOE’S BEFORE: DO NOT GO HERE!
I have been to at least 5 other Moe’s locations which blow this one out of the water, for a variety of reasons. Please do not judge all Moe’s by this one, you could miss out on a really good meal at another Moe’s location.
I suggested Moe’s for dinner, what a huge mistake! How would you feel if you talk someone into going to Moe’s & then having it be the worst experience ever? Horrible! At least, that’s how I feel now…
I ordered the Billy Barou Nachos, I chose chicken as my protein, and my scoops of chicken were so skimpy that if you added them together, they would have equaled one scoop! On the plus side she did give me the extra jalapeños that I asked for on top of my nachos.
Another item in our order, was a Homewrecker Burrito with double steak, and the burrito was a lot smaller than usual. I remember I used to get a burrito at Moe’s before I discovered their nachos, and I recall only being able to eat half. If you have been to Moe’s before, you know their burritos are big & filling, not so anymore, at least, not in Pewaukee! I have never ordered mine with double meat, but this burrito should be a bit bigger than I remember eating, and yet it looked like one of their child sized mini burritos! We didn’t see this until we sat down, and unwrapped everything, and by then it was around 7 pm and starting to get crowded, so we decided to just eat, especially since it was evident that these girls just cannot handle stress and a small crowd.
Incidentally, all of this was all packaged to-​go, even though I had said I wanted the nachos packed to go because I never finish them, I did clearly say that we were going to eat there. If these girls cannot handle a line of like 5 – 6 people, then perhaps they should look for a calmer & slower place to work.
Also, you can get beans & rice in your burrito, or you can have it on the side, which is the way we ordered it, and yet the rice was literally 2 bites in the tiniest plastic containers that you can use to take home salsa. Moe’s usually puts the beans and rice into the small size containers, how do we know this to be true? For the simple fact that for the 7 years we have frequented various Moe’s locations and this is how we have placed this order.
We also ordered a cup of queso, and when we sat down the bag of chips was less than half-​full, no just no. The girl who rang us up did say, if we need more chips to go with our queso, we could just ask for more, so of course I did, and that bag was a little bit fuller (packaged by a different girl I might add).
The ONLY reason we even paid, stayed & ate there, was because we had driven from Greenfield, and were both very hungry. I am pretty assertive, and normally I would speak up right away, but everyone working there tonight seemed stressed, young, and clueless to be honest.
Consistency is key! Portion size matters! The Managers, and/​or Owner (s) need to re-​train every person, because tonight was just a horrible experience, the only plus side is that the dinner was under $ 30, so we aren’t out too much money for our disappointing experience.
Next time we will choose more wisely. Some people toss around the word ‘never’ on a whim, when I say never, I mean never: We will never go back to this Moe’s, and I suggest if you’re on Unilocal looking for a great place to go for similar style food, go anywhere but here!

Love it. «Welcome to Moe’s». Food is good. Free kids meals on Sundays. Games are on, beer.

I thought I’d try it again. The meat was dry (chicken and steak), the ground beef I could have made better at home. It was a bit pricey. Other than the queso.(yummy), it’ not worth the trip! A couple employees were very rude when I first walked in and for visiting within the first half hour they were open and the floors and tables were filthy. No. Sorry, but never again.

Very tasty, but less coupons/​deals under the new ownership. Big portions but a little pricey for what it is.

Very friendly staff serving made-​to-​order Tex-​Mex style food. I like that you can get your food exactly the way you want and that the ingredients are fresh. Great options if you are eating vegetarian, as well.

Welcome to Moe’s! When I was driving past my tummy rumbled for tex-​mex in a hurry. I completely forgot that I had seen this franchise on undercover boss until I walked in. Moe’s is a good, quick tex-​mex eatery on same order as a qdoba or pancheros. Ingredients are fresh and you can experiment a bit with flavors such as the pineapple salsa. Inexpensive and fresh food no mystery ingredients. Free wifi.

With all of the mega burrito competition on the market, you would think they would play by the rules. They do some things way better than the other places (free chips, salsa bar, pick your toppings, nice environment), but fall short in other places. The burrito was maybe half the size of a Q or Chipotle burrito, but oddly enough, the bill was higher. Stop if you are in the mood for decent boutique fast food, but don’t expect a burrito the size of your head

Why is it that whenever you go here, the food is cold.
Best part of the meal is the queso, as long as the chips aren’t too greasy that day.

I will always have a special place in my heart for Moe’s. It was my favorite place for cheap Mexican food throughout my teenage years, and I’ve had so many good times there. That being said, understand that my emotions might come into play when rating Moe’s Southwest Grill. :)
First things first, take it for what it is. It’s a Mexican fast food place. Don’t expect to get real, authentic Mexican food. It’s going to be an Americanized taco. But I personally think it’s much better than Qdoba or Chipotle. Why?
1. The people are very friendly — usually just a bunch of high school kids working and having a good time.
2. They have AMAZING salsa! Their salsas have won awards, and it is SELF SERVE.
3. They have one of those awesome Coke machines with like 100 different flavors of drink. Whenever I see one of those, a restaurant gets an extra half a star.
4. Everything is fresh and the establishment is usually very clean.
5. Free refills on chips, and your taco actually comes with chips. What is up with not getting chips with ANYTHING at Qdoba unless you pay an extra two bucks on top of their already overpriced tacos?
If you’re in the area and craving some nachos (burrito, taco, etc.) Moe’s is worth your time!

I was in a hurry and had to run to Costco down the street during lunch and needed something to eat. I figured Moe’s was close by and I could get a salad before having to get back to work. I should have turned around when they all screamed welcome to Moe’s when I walked in the door. The salad was super disappointing. The lettuce was not very fresh and the steak was super tough. Bacon on the salad was extra for some bits of bacon. I don’t know about their burritos, but would not recommend the salad at all. Not worth the $ 9.00 at all!

Love Moe’s. it’s great for people who have food allergies as well. Everyone has always been friendly and helpful.

Moe’s has awesome burritos. Grandma’s cooking taste! Way more unique than Qdoba or Chipotle!
It is also great to go if you are into sports! There are lots of TV’s, and each one has a different game playing!