U-Haul Moving & Storage

I would have loved to review this business after actually using their services; but, I cant. Apparently, this location is not open on the weekends which IS NOT listed on their site and does not help movers like myself who want to move on the weekend! I didn’t even know until getting a call from the rep stating that this location is closed on Sat/​Sun.
Ugh.

when we called to let location know we would be a little late to pick up truck, gentleman on phone was abrupt and rude. truck was beat up on outside of vehicle with no attempt to maintain. was charged cleaning fee despite truck being returned in better condition than it was recieved, when i called i was told it was because it had to be swept which is crazy as inside was clean when returned. i suspect all of your customers using this location had simalar «cleaning» costs applied. also thought it was ridiculous that we had to travel 25 miles from our nearest location (novato, ca) to petaluma to get a truck. this seemed like a scam to just increase mileage. had been repeat customer due to previous experiences but after this will never use your company again and will definately recommend any aquaintances, friends and family to do the same.